Temporary Client Voice Data Entry Clerk

City
Oakland
State
California
Title
Temporary Client Voice Data Entry Clerk
Description

• Do you want to improve the lives of more than 300,000 Alameda County residents?
• Are you proactive and self-motivated, and a stickler for details?
• Do you want to be a part of one of the Bay Area’s top nonprofits’ — and a nationally recognized leader in hunger relief — mission towards a more nourished Alameda County?
If this has you excited, Alameda County Community Food Bank could be looking for you as our Temporary Client Voice Data Entry Clerk.

Opportunity type
Job
Job responsibilities

As a member of the Programs Department, this position will report to and assist the Client Voice Project Manager by ensuring proper systems are in place to provide effective daily flow of project activities —primarily by doing data entry and records management in support of the Project. This is a full-time, temporary position (approximately one month).

WHAT IS CLIENT VOICE?
Client Voice is a multi-year project that is central to our Strategic Plan. Launched by ACCFB in the fall of 2018, it is an innovative research initiative designed to give the Food Bank and our network of community-based organizations and direct distribution partners better insight into who our clients are and how we can best serve them. Through the rollout of a cloud-based case management and data analysis platform.

Application qualifications

Required Competencies:
• Intermediate computer skills. Proficiency in Microsoft Excel required.
• Excellent customer service skills to ensure empathic response in a timely manner.
• Ability to set and meet deadlines
• Excellent attention to detail
• Good organization skills to prioritize and handle multiple tasks
• Strong Written/Verbal Communication skills
• Knowledge of communities and services in Alameda County.

Preferred Qualifications:
• Experience with MS Office Suite (Outlook, Word, Excel, SharePoint) and Zoom.
• Experience with case management or data entry in database software preferred. Experience with Oasis Insight, Link2Feed, or CharityTracker a plus.
• Bilingual in English and Cantonese and/or Spanish.

PERSONAL ATTRIBUTES AND VALUES
• Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s vision, mission and values of community, leadership, transparency, innovation and diversity.
• Impeccable integrity and honesty.
• Strong work ethic with an orientation toward innovation and process improvement.
• Service orientation with the ability to work both independently and in a collaborative setting.
• Ability to speak to and work with people of diverse economic and cultural backgrounds in a compassionate and respectful manner.

PHYSICAL REQUIREMENTS - This work is located in an office environment and is not eligible to work remotely. Physical activities necessary in the performance of this job include the ability to: sit for prolonged periods, use a computer to accomplish the duties of the position, move throughout the food bank in performance of duties, bend, lift and carry up to 30lbs. on occasion. Ability to be on the phone for prolonged periods.

Benefits

COMPENSATION AND BENEFITS
This is a temporary, full-time, non-exempt position working Monday through Friday, 8:30 a.m. to 5:00 p.m. The non-negotiable hourly wage is $21.91 per hour.
Not eligible for paid vacation or holidays, or to participate in food bank health plans. Entitled to all federal, state and local required benefits, including paid sick leave under the Healthy Workplace Healthy Family Act of 2014/Measure FF.

How to apply

If you meet these qualifications and want to join our mission, please send your resume and answer the application questions on our Careers page located at https://www.accfb.org/careers/

About the organization

Alameda County Community Food Bank has been at the forefront of hunger relief efforts for 35 years. Few nonprofits are as well-respected — or have a bigger impact on the community — than we do. Through a network of over 300 agency partners, we serve 1 in 4 county residents and will provide enough food for over 50 million meals this year. We’re forward thinkers who encourage innovation. We’re changing lives, we’re proud of our work, and we’re having fun doing it!
With our strategic plan, we are setting a bold trajectory for the long-term work required to dismantle the systems that perpetuate poverty, including racism. Our staff regularly engage in conversations about race, class, power and privilege as part of our organizational commitment to equity, diversity and inclusion. Please learn more about our efforts at www.accfb.org.

Additional information

Alameda County Community Food Bank honors our differences and is committed to creating a workplace that celebrates and reflects the diversity of our Community. Applicants who contribute to this diversity are strongly encouraged to apply. ACCFB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACCFB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the ACCFB has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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