As Treasure Coast Food Bank’s WCC Advisor, you will serve as a trusted guide and advocate for families working toward greater stability and self-sufficiency. You will partner with families to develop individualized Whole Child Plans, connect them to critical community resources, and assist with public benefit applications such as SNAP, Medicaid, TANF, and Florida KidCare. You will monitor progress, document outcomes, and help remove barriers that prevent families from accessing essential services.
In addition, you will oversee intake and eligibility screening, and reporting for the Home Delivery Program, maintain accurate case records within required systems, and analyze performance data to support program impact. Through outreach and collaboration with community providers, you will help strengthen a coordinated network of services that advances food security and economic stability across the Treasure Coast.
Responsibilities
Family Engagement & Case Coordination:
-Facilitate completion of the Whole Child Profile and guide families in developing a comprehensive Whole Child Plan.
-Connect families to appropriate community services, public benefits, and support providers.
-Advocate on behalf of families to ensure timely and responsible service delivery.
-Monitor and document outcomes to evaluate progress and provider responsiveness
-Conduct follow-ups with families and service providers to ensure accountability and plan effectiveness.
-Revise service plans as needed to reflect changing family needs.
Public Benefits Navigation:
-Assist families with applications for Medicaid, SNAP, TANF (Cash Assistance), and Florida KidCare.
-Verify documentation and monitor application status through eligibility determination.
-Serve as liaison between families and public assistance agencies.
-Provide guidance through appointment scheduling and documentation submission.
Program Administration & Reporting:
-Manage intake, eligibility screening, and reporting for the Home Delivery Program
-Maintain accurate and timely documentation within required systems.
-Analyze performance data to support program evaluation and continuous improvement.
-Assist community partners in maintaining accurate resource directory information.
Community Outreach:
-Represent Treasure Coast Food Bank at outreach events to promote Whole Child Connection services.
-Educate families on navigating internet-based systems and benefit platforms.
Additional Duties:
-Perform other responsibilities as assigned in support of program operations and organizational goals.
-Essential business/ first responder: In instances of a federal, state, or locally declared emergency, Treasure Coast Food Bank is considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessity. Some positions are more likely to be required on-site than others.
A successful WCC Advisor is compassionate, analytical and highly organized. This individual can balance empathy with accountability, navigate complex systems confidently, and manage multiple cases without losing attention to detail. They are mission-driven, culturally competent, and comfortable advocating for families while empowering them toward independence.
Successful candidates will demonstrate:
-A strong commitment to poverty alleviation and hunger relief
-Confidence navigating public benefit systems and community resources
-Strong analytical and documentation skills
-Excellent written and verbal communication skills in English and Spanish
-The ability to prioritize and manage multiple cases effectively
-Emotional intelligence and sound judgement
-Flexibility to work evenings, occasional Saturdays, and outreach sites
Knowledge Skills and Abilities
-Knowledge of local health and human services systems.
-Understanding of public benefit programs and eligibility processes.
-Strong written and verbal communication skills.
-Ability to assess needs, prioritize services, and coordinate resources.
-Experience maintaining accurate documentation and tracking data.
-Proficiency with internet-based systems and data entry platforms.
-Ability to analyze and synthesize program performance data.
-Cultural competency and experience working with diverse populations.
-Skilled in advocacy, coaching, mediation, and supportive engagement.
-Ability to balance empathy with empowerment, avoiding dependency-based service models.
Personal Attributes
-Compassionate and mission-driven.
-Highly organized and detail-oriented.
-Adaptable and flexible in a dynamic environment.
-Self-starter with strong problem-solving ability.
-Strong emotional intelligence and sound judgement.
-Collaborative team member with strong planning and organizational skills.
Work Environment & Physical Requirements
-Ability to lift up to 50 lbs
-Ability to bend, stoop, squal, climb, and stand for extended periods.
-Ability to sit for prolonged periods when performing administrative work.
-Flexibility to work evenings and occasional Saturdays for outreach events.
-Ability to provide services at off-site outreach locations as needed.
-Have a valid FL Driver’s License and the ability to utilize a personal vehicle to travel between the organization’s service areas.
-Health insurance
-Dental insurance
-Vision insurance
-Life insurance
-Short-term disability insurance
-Long-term disability insurance
-Paid time off
-10 Paid Holidays
-403b matching
Please apply directly on our careers page at: https://stophunger.org/about/careers/
Treasure Coast Food Bank is the largest hunger relief agency on the Treasure Coast, providing millions of pounds of food to over 400 charitable organizations in Martin, St. Lucie, Indian River and Okeechobee Counties serving those in need. In addition to food distribution, we provide numerous programs that not only solve the immediate problems of hunger, but help individuals and families gain long-term food security.