The Director of Programs provides strategic and operational leadership for the North Texas Food Bank’s (NTFB) neighbor-facing programs, ensuring high-quality, compliant, and impactful service delivery across the feeding network. This role oversees program managers and teams, drives continuous improvement, and partners cross-functionally to expand equitable food access across NTFB’s 12-county service area. The Director balances day-to-day program excellence with longer-term strategy, growth, and optimization in alignment with the organization’s strategic plan.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
• Provide leadership and oversight for NTFB’s neighbor-facing programs, ensuring alignment with organizational strategy and community needs
• Lead, mentor, and develop program managers and staff while fostering a high-performing, inclusive, and accountable culture
• Ensure effective day-to-day program operations, including quality management, documentation, and compliance
• Maintain audit readiness and adherence to all applicable legal, regulatory, and contractual requirements
• Collaborate with Community Partner Relations and cross-functional teams to support partner success and network optimization
• Oversee program performance measurement, data collection, and reporting, including key performance indicators
• Strategic thinking in researching and developing pilot programs and/or new and innovative ways of meeting the needs of our neighbors
• Leverage data insights to inform decision-making, prioritize investments, and address underserved areas
• Represent NTFB in the community as an ambassador of its mission, values, and programs
• Support budgeting, work planning, and resource allocation related to programs
• Perform other tasks and duties as assigned
SUPERVISORY RESPONSIBILITIES:
• Oversee a team of approximately 13-15 staff, including 3 direct reports, with accountability for overall team performance, engagement, and development
MINIMUM QUALIFICATIONS:
Education:
• Bachelor’s degree in business, management, social services, public health, or a related field; Master’s degree preferred or equivalent combination of education and experience
Special Knowledge/Skills/Abilities:
• Proven ability to lead and oversee a team, including allocating resources effectively to achieve program goals
• Self-directed, motivated, and detail-oriented
• Proactive and solution-focused, with the ability to anticipate challenges and implement tailored strategies
• Excellent analytical and business modeling skills; strong writing skills; comfortable with public speaking; and an effective communicator with co-workers, managers, partners and neighbors
• Demonstrated ability to establish, maintain and strengthen community relationships, with knowledge of record-keeping and stewardship systems that support successful programming
• Advanced proficiency with MS Office applications; experience with a CRM system (e.g., Oasis, Salesforce, Blackbaud) is a plus
Experience:
• Seven years of progressive experience in program management, human services, community-based work, or related fields
• Five years of people management experience, including coaching and performance management
• Experience with program compliance, monitoring, and audit readiness (e.g., USDA, TDA, HHSC, Feeding America)
• Knowledge of or experience in food banking, food pantry operations, or direct neighbor-facing services preferred
NTFB Offers:
• 100% paid medical, dental, vision, short-term disability and basic life insurance
• Paid time off and 11 paid holidays annually
• Supplemental life insurance
• Long-term disability
• Flexible spending accounts
• Paid parental leave
• Automatic employer 403(b) retirement plan contributions
• Training and development opportunities
• Employee assistance program
• Wellness and social events
• Tuition reimbursement
• Employee recognition program
*Benefits will vary depending on the employment type and are subject to change at the discretion of NTFB.
Founded in 1982, the North Texas Food Bank (NTFB) is a nonprofit hunger relief organization that distributes donated and purchased foods through a network of nearly 500 Partner Agencies and Organizations in 12 counties.