Community Market Associate

City
Oakland
State
California
Title
Community Market Associate
Description

Are you interested in using your extensive customer service experience to make a difference in the lives of 116,000 Alameda County residents every month? Do you strongly believe that no man, woman or child should go to bed hungry, especially during the holidays? If you said yes to any of these questions, then please consider joining us as the Community Market Associate.
This position reports to the Engagement and Compliance Manager and is currently hiring two additional staff —
one regular and one temporary — to add capacity to our Community Market team. The temporary position will
provide additional support while our warehouse is under construction. We currently expect the position to last one month, with the possibility to extend. Please indicate whether you are interested in either or both positions when you apply.

Opportunity type
Job
Job responsibilities

Our Community Market Associates proactively facilitate the distribution of food to our 300 + nonprofit agencies and partners by providing an excellent shopping experience at the Food Bank’s Costco-style shopping floor. A successful candidate must provide excellent customer service, own the aesthetics of the shopping floor, input orders (database entry), and execute other duties as assigned. Heaving lifting is required as you will be responsible for stocking the floor and helping agencies load orders into their vehicles. We are seeking someone who is excited to work closely with our Agency Services Team to share shopper feedback, escalate potential concerns, support the Food Bank’s agency communication strategy, and develop marketing promotions to encourage interest in items currently available.

Application qualifications

KNOWLEDGE, SKILLS AND ABILITIES
• Minimum 1-year client-facing customer service experience in retail or wholesale distribution
• Interest in and commitment to the mission of the Food Bank.
• Excellent customer service skills, including but not limited to: Empathy, tact, patience, troubleshooting, and
problem-solving. Ability to effectively represent the Food Bank to its donors and agencies.
• Comfortable in navigating difficult conversations with external partners – generally related to product limits
and billing issues. Able to ensure compliance with Food Bank regulations, while developing and maintaining strong relationships with our partners.
• Basic computer skills and the ability to learn the Food Banks’ computerized inventory distribution program.
• Detail-oriented, ability to analyze spreadsheets and interpret data.

PERSONAL ATTRIBUTES AND VALUES
• Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s values of
community, leadership, transparency, innovation and diversity.
• Impeccable integrity and honesty.
• Service orientation and the ability to work both independently and in a collaborative setting with people of
diverse backgrounds and circumstances.
• Strong work ethic with an orientation toward action, innovation and process improvement.
• A sense of humor deftly combined with a roll-up-your-sleeves, can-do attitude.

PHYSICAL REQUIREMENTS: This position is located in a warehouse environment with refrigeration. Exposure to weather and changing climate is a feature of the work environment. The following physical abilities are necessary and essential functions of this position:
• Ability to withstand changes in climate and weather.
• Ability to walk, stand, bend, stoop and sit for a minimum of 7 hours per day.
• Ability to regularly lift, carry, push, and pull items weighing up to 70 pounds.
• Ability to read, write, and speak in English; basic counting and math skills.

Benefits

This position works Monday through Friday, 7:00 a.m. to 2:30 p.m. The non-negotiable hourly wage is $24.33 per
hour. Regular employees are eligible for all benefits listed on our careers page, the temporary position is not eligible
for benefits.

How to apply

If you meet these qualifications and want to join our mission, please submit your resume and and answer the
application questions on our Careers page located at https://www.accfb.org/about-us/careers/

About the organization

The 2016 Feeding America Food Bank of the Year, Alameda County Community Food Bank is a well-established and multi-faceted organization serving 1 in 5 Alameda County residents. Our organization’s success is built on bold decision-making, a culture of equity and inclusivity, and an environment that embraces innovative thinking. Our new vision aims to provide 120 million meals annually through food distribution, government assistance enrollment and forceful legislative advocacy – while also looking beyond meals to examine and improve the impact of our efforts in our community. We have received Charity Navigator’s top rating for 13 consecutive years, ranking us among the top one percent of charities nationwide.

With our new strategic plan, we are setting a bold trajectory for the long-term work required to dismantle the
systems that perpetuate poverty, including racism. Our staff regularly engage in conversations about race, class,
power and privilege as part of our organizational commitment to equity, diversity and inclusion. Please learn more about our efforts at www.accfb.org.

Additional information

Alameda County Community Food Bank honors our differences and is committed to creating a workplace that celebrates and reflects the diversity of our Community. Applicants who contribute to this diversity are strongly encouraged to apply. This position will support and explore opportunities to broaden and deepen engagement in our Community. ACCFB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACCFB complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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