Senior Manager Agency Enabled

Senior Manager Agency Enabled

On any given day in Cook County, one in eight individuals struggles with food insecurity – but even one is too many.  To help alleviate hunger, the Food Depository works with over 700 community partners to provide nutritious food all year round to our neighbors.  Of those 700 partners, about 450 are food pantries, soup kitchens, shelters, group homes and mobile programs, or “traditional” food access programs.  
Food access programs procure food in a variety of ways, including ordering items offered on the Food Depository’s menu and rescuing food from retailers across Cook County.  This role focuses on increasing engagement in the retail food rescue programs that connects partners with retailers in their area and across cook county in an equitable and justice-focused way: Agency-Enabled Food Rescue and Agency-Enabled Plus. The Sr Manager of Agency Enabled will develop program specifics, communication and on-boarding strategy of partners onto the AE/AE+ program.  The role will work with partners to understand their capacity to pick up and distribute these goods to partner programs throughout Cook County in an equitable and streamlined manner.

Opportunity type
Programs / Agency Relations / Clients
Job responsibilities

-This leader is responsible for managing the food rescue and expanding the Agency Enabled program. 
-Manage a team of associates to support the food rescue/Agency Enable program.
-Develop and coordinate program components including program success metrics, a training program, an onboarding plan as well as a partner incentive structure.
-Develop both agency and retail donor training and assignments to include onboarding, yearly as well as recurring training.  In addition, work with team on agency enabled and cluster group coordination.  
-Connect agencies with programming and resources to build capacity to distribute food effectively and efficiently to individuals in Cook County.
-Conduct data collection in alignment with the Research & Evaluation team to understand each partner’s need and capacity to receive additional food product through the Agency-Enabled Food Rescue program in a strategic and equitable manner.
-Lead team with Managers of AE, Manager of Food Access and the Senior Manager of Research & Evaluation, to develop and conduct data analysis to identify partner programs with the capacity to receive product through Agency-Enabled Food Rescue.
-Use existing data collection tools to gather input from partners on how Agency-Enabled Food Rescue can meet their needs.
-Engage in frequent communication with partners to ensure capacity to accept food through Agency-Enabled Food Rescue.
-Conduct site visits to evaluate partner needs (as needed).
-Execute the strategy to move from a traditional Food Rescue model (Food Depository performing rescue) to an all Agency---Enabled model (partners performing rescue).
-Develop an in-depth understanding of the geographic onboarding strategy and the resources available to agencies to make the transition to best match partners with the resources they need.
-Guide programs through the process of onboarding to the Agency-Enabled programs, ensuring they have adequate certification, cold storage, and volunteer support to perform Agency-Enabled Food Rescue. 
-Provide monthly pulse checks on the progress of the transition to ensure the project is on-track and to show geographically how the transition is moving.  
-Support partners who participate in the Agency-Enabled Food Rescue program.
-Provide in-person and telephonic support to partners, as needed.
-Create innovative feedback mechanisms to ensure timely data collection from programs within the Food Depository’s network of food access partners.
-Provide monthly reporting to the Director of Food Access on program participation and achievements.  
-Collaborate with staff from all departments to create innovative solutions to increase food security throughout Cook County

Application qualifications

-Bachelor’s Degree required (Master’s Degree preferred) and/or 7+ years of relevant experience in social services, community outreach and development, and/or project management 
-Strong interpersonal & customer service skills required, with an ability to communicate clearly, diplomatically, and persuasively
-Strong problem-solving skills required, with an ability to think creatively to resolve issues
-Strong organizational skills required, with an ability to collaborate across departments, prioritize and plan workflows, and manage time 
-Must have a car, driver’s license, and valid insurance
-Proficiency in MS Office applications: basic proficiency in Excel, basic proficiency in PowerPoint, intermediate proficiency in Word and intermediate proficiency in Outlook 
-Must be friendly and outgoing


Health, dental and vision insurance coverage
Employer paid life and disability insurance
Employee Assistance Program
403(b) retirement plan
Paid time off
Parental leave
Tuition reimbursement
Wellness reimbursement
Free onsite fitness classes
Healthy, affordable onsite dining

About the organization

The Greater Chicago Food Depository, Chicago’s food bank, believes a healthy community starts with food. We are at the center of a network of more than 700 partner organizations and programs – food pantries, soup kitchens, shelters, mobile distributions and other partners – working to bring food, dignity and hope to our neighbors across Chicago and Cook County. The Food Depository addresses the root causes of hunger with job training, advocacy and other innovative solutions.