As the Assistant Director of Application, you will work to service, build, and enhance our portfolio of applications. You will troubleshoot complex application issues that involve SAAS applications, custom built applications, and a variety of integrations between systems. You will work closely with members of the team to streamline and improve the existing application stack while working to buildout the environment to meet future needs. You will facilitate upgrades, maintenance, and all other service activities to ensure availability of the environment. This role will also assist with establishing the KPIs and proactive monitoring required to demonstrate the applications are up and running, accessible, and performing to established SLAs.
Manage the Run Operations and build activities around the application ecosystem which is comprised of many applications including Microsoft Business Central, Salesforce, Concur, and ADP.
Conduct periodic 1:1 meetings with staff to review project status, operational metrics, and ensure engagement levels remain high.
Troubleshoot complex systems crossing multiple technologies and business functions.
Contribute to furthering the automation of the application environment.
Work with business and technology teams to establish KPIs and SLAs for proactive monitoring of the applications,
Ensure the project management methodology is followed for all projects.
Ensure appropriate testing is performed on all application bug fixes, enhancements, and upgrades.
Ensures Application Services are at current versions and support levels.
Ensures the team provides appropriate on-call support for Application Services
Create / modify technical documentation and SOPs as appropriate.
At least 5 years of relevant experience working with Microsoft Dynamics NAV or Microsoft Dynamics 365 Business Central.
Prior experience managing a team.
Must be capable of traveling to work site in Hillside NJ and Egg Harbor Township.
Solid understanding of the SDLC with both waterfall and agile experience.
Understanding of Enterprise Resource Planning (ERP) Systems concepts and familiarity with Microsoft NAV applications suite.
Solid understanding of core business processes around Finance, Distribution and Supply Chain.
Experience with Microsoft Project or other project management tools
Self-directed and capable of setting priorities and meeting deadlines.
Exceptional analytical, critical thinking skills.
Opportunity for impact: Last year we provided over 90 million nutritious meals across New Jersey and educated over 25,000 people about health and nutrition.
Balance: Generous time off, 14 paid holidays, childcare resources, and organization-wide engagement days.
Financial Wellness: 401k with 4% company match after 1 year.
Health Benefits: Medical, Dental, Vision and Wellness Programs.
Recognition and Certifications: Learning opportunities, tuition and certificate reimbursement, and engagement with our reward and recognition program, Bonusly!
The Community FoodBank of New Jersey provides food for people in need while striving to end hunger in our state. While food distribution is central to our mission, we also deploy several important programs aimed at addressing the root causes of hunger for people of all ages and backgrounds.