Job Title: Development Operations Coordinator
Immediate Supervisor: Philanthropy Database Manager
Employees Supervised: N/A
GENERAL DESCRIPTION/POSITION SUMMARY
The Development Operations Coordinator is responsible for assisting with key systems and programs to advance the mission of the St. Louis Area Foodbank (SLAFB). He/She/They will be an integral part of the Philanthropy Team working closely within operations to execute gift processing and data hygiene in the Raiser’s Edge system to support the Foodbank’s philanthropy, marketing, and organization-wide CRM data management activities. This position will also coordinate stewardship programs and assist with building a robust donor pipeline through various research and analytical activities.
Data Program
- Process incoming donations through various mediums (with priority given to lockbox and mail).
- Compose and generate timely acknowledgments.
- Maintain an accurate donor database (i.e. change of address, removal from mailing list, status updates, duplicate addresses).
- Properly code donor accounts for mailing frequency and preferred method of contact.
- Assist with data queries and reports.
- Maintain absolute confidentiality regarding all constituent records, transactions, data, research, and communications, respecting the anonymity of each constituent’s identity, as directed by the constituent and department policy.
- Scan and upload written communications to donor profile.
Donor Stewardship
- Maintain memorial and tribute program.
- Notify appropriate staff and leadership when major gifts are received.
- Coordinate the New Donor Introduction program.
- Coordinate other donor stewardship programs including, but not limited to, birthday/anniversaries, giving anniversaries, holiday outreach, etc.
Research
- Research corporations for funding opportunities, including matching gifts.
- Routinely perform web-based searches using various search engines.
- Analyze grant makers to identify likely funding sources for specific projects and programs.
- Research individual donors and build giving profiles that outline the history of their relationship with SLAFB, specific interests, and relationships.
- Monitor donation reports to identify potential new prospects for major and annual fund giving.
- Prepare prospect research profiles for potential and identified major gift and high-level annual gift prospects.
- Ensure all relevant information is entered into the Raiser’s Edge CRM system.
Other duties as assigned
- Open and sort mail daily.
- As directed, assist with activities such as special events, cause marketing campaigns, annual giving campaigns, and donor stewardship activities.
- Monitor supplies and notify appropriate teammates before short fall.
- Receive and respond to donor inquiries, via phone, email, or letter to get needed data or clarify information.
Qualifications
- Four-year degree from an accredited university.
- Previous database/CRM experience preferred.
- Passion for the Foodbank mission and the ability to demonstrate SLAFB’s Core Values (Stewardship, Teamwork, Agility, and Respect).
- Strong problem-solving skills.
- Excellent organizational skills.
- Accurate data entry skills.
- Proficiency in Microsoft applications and other web-based applications required.
- Ability to manage multiple projects with attention to detail, ability to handle interruptions, maintain focus on tasks and produce accurate work.
- Positive attitude and passion for helping others.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with diverse stakeholders.
- Ability to work independently and as part of a team.
- Must be able to pass drug screening and criminal background check.
WHAT WE CAN OFFER YOU...
Beyond a great mission, dedicated team members and an incredible opportunity to truly make a difference in our community, you will be generously rewarded for your contributions including:
- Competitive pay commensurate with experience
- Generous Paid Time Off (PTO) plan
- 403b plan with amazing company match
- Comprehensive benefits (medical, dental, vision, and more!)
We work hard, play hard and change lives - so apply to join our Foodbank Family!
ABOUT THE ST. LOUIS AREA FOODBANK
- The St. Louis Area Foodbank (SLAFB) is a member of Feeding America, which is a national network of 200 food banks all working together for the common goal of ensuring equitable access to nutritious food.
- This nationwide network offers us a variety of resources, like food, funds, best practices, and gives our work a much bigger, louder voice than we could hope to have on our own.
- The St. Louis Area Foodbank supports 26 counties - 14 in Missouri and 12 in Illinois - thus serves, supports and stewards a diverse group of stakeholders across our region, as well as serves as a member of Feeding Missouri (the 6 Feeding America Food Banks in Missouri) and Feeding Illinois (the 7 Feeding America Food Banks in Illinois).
- As a food bank, we collect food from a variety of sources, such as manufacturers, retail stores, farmers, and individual donors.
- We then store, sort, and repackage that food at the highest safety standards and finally distribute that food to our network of agencies and programs, which work directly with people in the community.
- We facilitate the movement of food safely and efficiently and offer the kinds of resources and support to our partner agencies that a single food pantry or shelter could not hope to access on its own.
- VISION: A nutritionally secure Missouri and Illinois.
- MISSION: Building a stronger bi-state region by nourishing people, empowering communities, and transforming systems.
WORK SCHEDULE
- Monday - Friday onsite at the SLAFB facility and in the community as needed.
- However, flexibility will be granted as appropriate in accordance with the SLAFB's Remote Work/Working From Home Policy.
- Occasional weekend (Saturday/Sunday) or evening hours may be required.
- Meeting attendance may require overnight travel.
Special events and other projects related to this position may require evening and/or weekend work. Meeting attendance may require overnight travel.
THE IMPACT YOU'LL MAKE
Building stronger communities by empowering people with food and hope.
At the St. Louis Area Foodbank, we are working to create a stronger, healthier bi-state region where no one goes to bed hungry. With the dedicated partnership of over 600 hunger-relief programs and local agencies - including soup kitchens, food pantries, shelters, and residential programs - we are responding to hunger in communities across 26 counties in Missouri and Illinois by distributing food to more than 400,000 people every year.
Since opening in 1975, and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region's largest food distribution charity dedicated to feeding those in need. Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.
SLAFB DIVERSITY, EQUITY, AND INCLUSION (DEI) STATEMENT
You are welcome at the St. Louis Area Foodbank (SLAFB) for who you are. At the SLAFB, we strive to empower our team to embrace and celebrate who they are by cultivating a diverse, equitable, and inclusive work environment. Doing so strengthens our organization, cultivates a culture where everyone feels valued and can bring their best selves to the SLAFB and enables us to nourish people, empower communities, and transform systems. At the SLAFB, we champion diversity, equity, and inclusivity to create a respectful and fulfilling workplace representing a broad range of lived experiences and viewpoints. We are committed to building a diverse and inclusive team that reflects the neighbors and communities we serve in the bi-state region to enhance engagement and connectivity with all key stakeholders.
This job description does not list all the duties of the job. Performance of other duties may be requested. Evaluations will be in part based upon performance of the tasks listed in this job description. St. Louis Area Foodbank has the right to revise this job description at any time. The job description is not a contract for employment.