Senior Director Of Stewardship and Operations

Senior Director Of Stewardship and Operations

Provide oversight of the following key functions to support the development team: Donor stewardship and cultivation; Planning and Strategy; and Development Operations. The Senior Director of Stewardship and Operations (SDSO) will be responsible for collaborating with the Chief Philanthropy Officer, their team and other department leaders to create a plan that provides opportunities for cross-functional collaboration, donor giving and behavior insights, and increased donor engagement through a more robust cultivation and stewardship program. The individual will serve as a member of the development team leaders, the Cross Department Leadership team, and various cross-departmental project teams as needed.

The successful candidate will be someone with a rich development background, who has had progressive and deep knowledge of development operations/systems as well as cultivation and stewardship best practices. The ideal candidate should have a strong track record of management experience and a strong coaching orientation and commitment to mentoring team members. The individual will be able to bridge frontline fundraising techniques with the organization's priorities and key initiatives. The candidate will have a strong passion for the mission and be able to translate that into a well-developed cultivation and stewardship program. Finally, the SDSO will infuse new approaches to fundraising that support the Food Depository and the development departments' equity, diversity and inclusion initiatives.

Opportunity type
Fundraising / Development
Job responsibilities

-Build a comprehensive cultivation and stewardship program to increase donor engagement and retention by incorporating equity, diversity and inclusion into all strategies.
-Refine and develop cross-department systems and processes that support all aspects of fundraising.
-Provide oversight to the moves management system and donor research.
-Provide leadership and management to donor operations including gift processing, acknowledgment, and analytics.
-Provide leadership to the development of key performance indicators, including measuring EDI performance.
-Oversee the development and implementation of a donor recognition program.
-Supervise a team of eleven.

Donor Stewardship/Cultivation
-Build on the current stewardship and cultivation program to create a framework to ensure the development team has the systems, processes, and workflows to effectively steward/cultivate donors across all areas of giving.
-Continually collaborate with colleagues across the development and marketing teams to enhance comprehensive stewardship offerings for donors.
-In concert with team leaders oversee a robust cultivation program supporting both in-person and virtual engagement opportunities.
-Collaborate with the SDCFO and the SDSG to implement and maintain the system, tools and assets to assist relationship managers with project management for key grants and funded projects.
-Be knowledgeable of program budgets and funding needs, as well as keeping a pulse on ongoing program developments, learnings, successes and challenges.
-Provide support to the CPO on board relations, engagement and reporting.

Planning and Strategy
-Understand organization's key priorities and be able to translate into fundraising objectives/goals.
-Support the development of individual teamwork plans and track key performance indicators across the development department.
-Act as thought-partner to identify new ideas, scan for best practices and drive continuous improvement within development.
Development Operations

Process and Systems
-Develop and leads the implementation of streamlined business processes to increase the efficiency and accuracy of development workflows, including gift processing, prospect management, revenue/cash forecasting, and report development.
-Develop effective ways to streamline and enhance communications and information sharing between the CPO and the broader development team.
-Encourage cross-team collaboration across the entire donor pipeline.

Research and Relationship Management
-Supervises Prospect Development Manager, providing leadership and support of department moves management programs, data acquisition activities, prospect and portfolio development and related activities.
-Analyze with input from SDCFO and SDSG and recommend a continual refinement of the CPOs donor portfolio to maximize impact for the organization.

Data Reporting and Analysis
-Collaborate with other department leaders to define and modify key metrics and indicators of successful donor engagement.

Donor Data Management, Gift Processing and Acknowledgement
-Provides strategic guidance and oversight to the data management and gift processing teams.
-Supervises the Director of Development Operations and collaborates on key decisions related to data management, acquisition, research and analysis

Application qualifications

-Bachelors degree with 7-10+ years development experience.
-Minimum of 4-5years experience managing multi-functional teams.
-Strong background in strategy development, change management and system improvement.
-Proven record in developing robust cultivation and stewardship programs.
-Understanding and commitment to embrace equity, diversity and inclusion in fundraising practices.
-Demonstrated initiative and desire to take on new projects.
-Superb interpersonal skills and the ability to actively listen.
-Excellent written and oral communication skills.
-Effective presentation and negotiation skills.
-Highly organized & attentive to detail.
-Adaptable and flexible, with ability to handle several priorities simultaneously in a fast-paced environment.
-Team-oriented and collaborative with the ability to work independently.
-Proficiency in MS Office Word, Excel, PowerPoint, Outlook.
-Development database experience (Raisers Edge experience desirable).


Health, dental and vision insurance coverage
Employer paid life and disability insurance
Employee Assistance Program
403(b) retirement plan
Paid time off
Parental leave
Tuition reimbursement
Wellness reimbursement
Free onsite fitness classes
Healthy, affordable onsite dining

About the organization

The Greater Chicago Food Depository, Chicago’s food bank, believes a healthy community starts with food. We are at the center of a network of more than 700 partner organizations and programs – food pantries, soup kitchens, shelters, mobile distributions and other partners – working to bring food, dignity and hope to our neighbors across Chicago and Cook County. The Food Depository addresses the root causes of hunger with job training, advocacy and other innovative solutions. We are a proud member of Feeding America – the national network of food banks. By working to help those most in need go from hungry to hopeful, we truly become a Greater Chicago. Learn more at