Summary:
The Food Donor Coordinator- LTE (FDC) will play a vital role in SHF’s robust food sourcing function by working closely with and supporting the Supply Chain Department. The FDC will play an integral role in the procurement of donated food, with the goal of increasing the quantity, quality, and variety of foods sourced with specific focus on the retail channel. This is a limited term position with an expected duration of 22 months.
This role involves travel throughout our sixteen-county service area to support donor stewardship activities. The individual in this position will regularly visit donor locations to build and maintain relationships, provide guidance on donation best practices, and help troubleshoot more complex donor and partner needs. A key part of the role includes coordinating schedules between donors and partners (e.g., food pantries) while ensuring consistent, proactive, and professional communication across all stakeholders. In addition, while not traveling, the position will require in-person for reporting, coordination, data management, and other administrative and/or ad-hoc duties as needed.
Salary Range: $47,600 - $57,100/year based on experience.
To ensure consideration for this opportunity, please apply by 6/10/2026.
This position is not eligible for visa sponsorship.
Position Responsibilities & Essential Functions
>Serve as a liaison to our retail food donors; including retail partners, local donors, and ethnic grocers as applicable.
>Prepare reports documenting donations and trends.
>Review donor data and plan donor visits accordingly.
>Cultivate new donor relationships.
>Strengthen existing donor relationships.
>Collaborate with new donors on SOPs and best practices.
>Implement donor recognition for each donor on a regular basis.
>Work to increase culturally responsive food donations/donors.
>Actively work to increase agency enablement and increase retail donations.
>Catalog donor visits and aim to better understand the role visits have on donations.
>Conduct necessary training for agency pickups at retail donors.
>Oversee the retail donor receipting process on MealConnect (MC).
>Provide internal and external MC trainings, while being an internal MC point person.
>Maintain communication with all departments to identify potential issues and opportunities for donor improvement(s).
>Participate in Feeding America network related calls and conferences.
>Provide occasional representation of Second Harvest at food industry events.
>Assist in data entry and management in various databases (e.g. CERES, MC, and Salesforce).
>Collaborate with staff to ensure needs of donor, agencies, and SHF are being met.
>Perform any other duties as needed to fulfill our mission, drive our vision and abide by our values.
Competencies
Communication
>Professional written and oral communication skills.
>Excellent written communication skills with the ability to write reports, business correspondence and procedure manuals; relate well to all levels of the organization, ability to build appropriate rapport.
>Accurately provide and receive information in oral and written communications; consistently offer ideas, opinions, or information in an articulate, professional way.
>Ability to respond effectively to sensitive inquiries and complaints.
>Ability to communicate verbally and in writing in English and Spanish (preferred).
Personal Effectiveness
>Shows up to work on time, and follows instructions, policies and procedures. >Ability to make the best use of available time and resources; balance quality of work with meeting deadlines.
>Shows interest in, anticipates and responds timely to customer needs.
>Ability to work and communicate with people of diverse backgrounds.
>Looks for better ways to perform routine aspects of job; asks for and uses feedback to improve performance.
>Strong organizational skills and ability to prioritize and be adaptive to changing needs.
>Ability to work both independently and as part of a team.
>Respects and maintains confidentiality; tells the truth and is honest in all dealings; avoids situations and actions considered inappropriate or which present a conflict of interest.
>Adheres to all workplace safety standards and practices.
>Manages own time, priorities and resources to achieve goals.
>Maintains composure in stressful or adverse situations.
>Ability to cultivate and develop equitable and inclusive working relationships with staff, volunteers, community partners, vendors and applicants.
Computer Skills
>To perform this job successfully, the individual should have advanced knowledge of the following computer software programs.
>>Microsoft Office Suite – specifically Word, Excel, and Outlook. Internet.
>The employee will be expected to learn and effectively use internal software programs including Ceres and MC.
Requirements
Required Education/Experience
>Minimum of two years of experience providing excellent customer service.
>One Year experience building relationships with external vendors or partners.
>Valid Driver’s License and good driving record.
>Ability to successfully pass background check.
>Food safety certification must be secured within the first year of employment.
Preferred Education/Experience
>Associate’s Degree in a related field; equivalent combination of experience, education and training is equally preferred.
>Experience and/or knowledge of grocery industry practices.
>Lived experience with the impacts of systemic racism or marginalization.
>Spanish language proficiency.
Benefit package includes:
>Health Insurance (we pay 90% of premium for full-time employees)
>Dental Insurance
>Vision Insurance
>401(k) Retirement Plan with 5% match
>Short Term Disability Insurance
>Long Term Disability Insurance
>Life and AD&D Insurance
>Generous Paid Time Off starting at 23 Days per year.
>15 Paid Holidays per year
>Employment Transition Pay
Please complete application here: https://recruiting.paylocity.com/Recruiting/Jobs/Details/4198675
About Second Harvest
At Second Harvest, we believe that healthy food belongs to us all. Since 1986, we have supported our neighbors to achieve food security across 16 counties in southwestern Wisconsin. As a food bank, we work with a network of over 300 food distribution partners to achieve our strategic goals of nutrition security and food equity for all.
Vision- Everyone in our community has enough nutritious food to thrive.
Mission- Second Harvest exists to end hunger in southwestern Wisconsin.
Values– Integrity | Trust | Humility | Inclusion | Equity | Innovation