Senior Federal Food Program Assistant

North Carolina
Senior Federal Food Program Assistant


The Federal Food Program Assistant is responsible for assisting with caseload management for Federal Programs in compliance with state and federal written guidelines in the pre-approved counties. This includes, but is not limited to completing eligibility determination, enrollment, re-certification, assisting with distribution, distribution tracking, and file maintenance.

End date
Opportunity type
Job responsibilities


• Assist partner agencies with completing program applications, recertification process, enrolling eligible participants in programs, and program distribution in the pre-approved counties
• Assist with file maintenance for Federal Food client files
• Prepare monthly receipts of food for CSFP food boxes
• Coordinate and take the lead on direct distribution of CSFP boxes monthly
• Act as a liaison among all Food Bank branches within the network and partner agencies concerning Federal Food Programs
• Answer and return phone calls and email inquiries regarding Federal Food programs
• Prepare monthly correspondence for program participants, noting program distribution dates and times as needed
• Maintain confidentiality of all participants’ information
• Travel as required to properly carry out the duties and responsibilities of the position
• Be engaged in the process of food safety and be up to date and trained on all internal Standard Operating Procedures (SOPs), Feeding America best practices, and food safety SOPs applicable to this position; uphold and maintain appropriate aspects of food safety and handling and be "audit ready" at all times; successfully take and complete all food safety training applicable to this position.
• There is an expectation that exemplary customer service will always be displayed with all internal and external contacts (staff, partners, donors, volunteers, the public, etc.) in order to promote the Food Bank’s mission. Represent the Food Bank as an ambassador for the organization in a friendly and professional manner and contribute to building and maintaining teamwork at the branch facility and throughout the Organization.
• Performs other duties and assignments as needed.

The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.




• Daily contact and interaction with Food Bank administrative staff.
• Frequent contact with shopping agencies, partner agencies, and the public.

• While performing the responsibilities of the job, the employee is required to work in an office setting.
• Frequently, the employee will be required to drive an automobile.
• The employee will be required to interact with Food Bank personnel in the warehouse(s). In doing so, the employee will occasionally be exposed to moving mechanical parts and vehicles.
• The noise level in the work environment is usually quiet to moderate.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions. The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all essential functions and skills required of personnel so classified.


We are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation or any protected class characteristic when seeking to hire. This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment.

We care about our employees, our candidates, and our community.

As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Application qualifications


• HS diploma (BA/BS preferred) with at least 3 years of relevant work experience, or an equivalent combination of education and experience
• Experience using Microsoft Office Suite (especially Excel, Word, Outlook, and PowerPoint), computer equipment and standard office equipment
• Attention to details and strong organizational skills are required
• Ability to work in a fast-paced environment and to work flexible hours if needed based on programmatic needs
• Requires strong interpersonal and communication skills and an interest in working with low-income populations and ethnically diverse populations
• A valid driver’s license and the ability to be insured on our automobile policy as required
• Ability to lift to 35lbs
• Must believe in the mission of the organization.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the essential functions of this position, the employee is regularly required to talk, hear, and interact without deliberate impediment (e.g. wearing or listening to headphones, etc.). The employee is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, lift and/or move up to 35 pounds, and to stoop, crouch or crawl.

Vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.



Salary: $16.00 per hour
Full-time, 40 hours per week
Full Benefits following 30 days of continuous, full-time employment

How to apply
About the organization

Compassion, empathy, and respect--these are some of the core values the Staff of the Food Bank of Central & Eastern North Carolina share. If you believe in our mission that 'No one goes hungry in central and eastern North Carolina,' and you would like to be a part of that effort, then we encourage your interest in a career with us. A career at the Food Bank means being part of an organization that makes an impact on the lives of many people.

Hunger remains a serious problem in central and eastern North Carolina. In our 34 county service area, more than 600,000 people struggle each day with food insecurity. We believe that there is no more personally rewarding work than being a part of the effort to ensure that our friends and neighbors have nutritious food to eat daily. We partner with more than 800 agencies such as soup kitchens, food pantries, shelters, and programs for children and adults through six Food Bank branches with warehouses in Durham, Greenville, New Bern, Raleigh, the Sandhills (Southern Pines), and Wilmington.

We recruit and develop talented people for our career opportunities and offer competitive pay, as well as a comprehensive employee benefits package. Integrity, dedication, and teamwork round out the remaining core values of Food Bank employees. If these values speak to you, then you may have found the right place in which to put them to good use. Thank you for your interest!

Additional information

Please email questions to [email protected].