Houston, Texas
The Volunteer Liaison develops, designs, and leads dedicated volunteer programs – Apple Core Leaders (ACL) and Student Heroes (SH). This position provides and maintains the ultimate volunteer experience from the initial application process to the ongoing scheduling of volunteer assignments. This role works to continually improve the ACL and SH programs.
Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).
Reliable, consistent attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings and presentations.
Strategizes, plans, and implements dedicated volunteer recruitment, scheduling, application documentation, data tracking, and other identified processes to meet the ongoing needs of various HFB departments, including onsite, offsite, and virtual opportunities.
Oversees and manages dedicated volunteer requests, maintains dedicated volunteers’ personal information, special skillsets, and schedule availability.
Oversees volunteers and interns, including assigning projects, assessing progress, and providing feedback.
Creates and maintains volunteer records, onboarding pathways, events, and training in volunteer management systems. Ensures accuracy and timely entry of information.
Builds and cultivates relationships with potential dedicated volunteers; communicates the impact of volunteer service and integration of specific HFB program initiatives.
Creates a volunteer talent repository.
Partners in the creation of a system that allows HFB to leverage dedicated volunteer talent with internal business needs.
Coordinates with other HFB departments to identify existing and new opportunities for dedicated volunteer placement and initiate a follow-up match placement survey.
Provides training for HFB departments on how to work with volunteers to ensure a positive and productive volunteer experience.
Coordinates and collaborates with the Volunteer Trainer to schedule in-person and virtual training dates and communicates any changes, rescheduling, or other issues.
Generates various reports on an ongoing basis to ensure the required information is on file.
Plans and oversees the coordination of all dedicated volunteer appreciation and recognition events by reserving room locations, placing catering orders, ordering awards, agenda preparation, and arranging hosts’ attendance.
Attends and participates in meetings with the Volunteer Services team members to identify and discuss dedicated volunteer placement assignments and general updates regarding program initiatives.
Responsible for actively participating in monthly onsite departmental meetings; complete ongoing virtual training through various Learning Management Systems; must be willing to engage in educational opportunities regarding food insecurity and volunteer management, and support HFB’s advocacy efforts towards serving our communities.
High School Diploma from an accredited school or general education development (GED) certificate or bachelor’s degree preferred
1+ years of public speaking experience
3+ years working in a volunteer coordinator capacity or related field
3+ years front-facing customer service, non-profit organization/volunteer interaction, and/or event planning experience
Volunteer experience required
Bilingual preferred (English/Spanish)