Indianapolis, Indiana
Gleaners Food Bank of Indiana is the state’s largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response.
Manage Groceries2Go software customer service operations by documenting, prioritizing, and providing prompt responses for all Groceries2Go-related customer service requests
Coordinate with Groceries2Go-related vendors, including Gleaners’ software development partner as needed to troubleshoot and resolve all customer service tickets
Schedule and lead User Acceptance Testing (UAT) sessions with groups of internal stakeholders to test and gather/document feedback on new Groceries2Go features
Collaborate and contribute in planning upcoming software features and releases
Collaborate with all Gleaners team departments to ensure organizational efficiencies
Education and/or Experience of the Software Support Analyst:
Equivalent experience or Associates or Bachelor’s Degree in computer Science, Information Technology, or related field is preferred
Prior experience in customer service desired
Other Skills and Abilities of the Software Support Analyst:
Well versed in Microsoft Excel, Word, Outlook, and Google Suite
Knowledge of Project Management Software is a plus
Ability to troubleshoot label printers, tablets, and other office hardware
Strong organizational, interpersonal, and relationship management skills
Strong problem-solving skills
Detail oriented
Ability to work with people of diverse backgrounds
Medical, Dental & Other Supplemental Insurance
Learning & Development Opportunities
Generous Paid Time Off, Holidays, Volunteer Days & Birthday
Company paid vision, long-term disability, $50,000 life AD&D
Paid Life and Long-Term Disability Insurance
Maternal, parental & caregiver leave
On-site Gym
Wellness programs
403(b) Plan with up to 4% match
Monthly attendance bonus
Earn up to 10% incentive pay
Apparel allowance
Since 1980, Gleaners’ commitment to fighting hunger through innovation, collaboration and teamwork has placed our organization as one of the leaders in the Feeding America network. We are proud to be a certified Good Wages Initiative employer through EmployIndy, offering a living wage and employer-sponsored health insurance.
We invite you to view our current opportunities below to join us in being a leader in the fight against hunger! In addition to a fulfilling career, we also offer a competitive benefits package