Position Summary:
In this role, the Senior Coordinator will be part of the Supply Chain team specific to partner agencies. This role is responsible for maintaining the inbound delivery of trucks and member agencies’ vehicles as they arrive for a scheduled appointment and leave when product loading is complete. The objective of this role is to provide oversight to the drivers visiting the site to ensure all safety and security standards are met while providing the best customer service during the process.
Role & Responsibilities
Greet the drivers of our Partner Agencies and assign a dock door to the Agency.
After the agency has backed into the dock door. Secure the keys to the vehicle in the designated area.
Walk around the vehicle to ensure safety protocols are met.
Verify that agency vehicles have been properly blocked before any loading begins.
Verify that agency vehicles are at the correct dock height prior to loading to ensure safe loading of pallets.
Communicate door assignments to GBFB shippers and initiate the shipping process in AGI (Warehouse Management System).
Maintain a clean, hazard-free shipping area and immediately address any safety concerns to comply with organizational requirements. Inspect that pallets are built properly and are safe for transport.
Ensure agency volunteers and drivers adhere to all GBFB safety policies while on the shipping dock, including: agencies need to wait in the designated waiting area behind the yellow guard rail, no food or drink (including chewing gum), no cell phone use, no use of GBFB equipment, wearing closed toe shoes, displaying a visible name tag, and using the designated entry and exit doors.
Follow all American Institute of Baking (AIB) standards.
Foster relationships with agencies through outstanding customer service.
Handle agency issues related to shipping or safety issues and follow up. Utilize Salesforce to document issues and agency updates.
Assist with other duties as assigned by Management, provide support to other team members on ongoing projects and cross-training in other Agency Relations roles to cover for other team members when they are absent (Marketplace, Cross Dock and Office).
All other duties as assigned.
Skills & Qualifications
Associate’s Diploma preferred or 1 to 2 years of directly related experience working in a warehouse environment.
Safety Certification Preferred
Excellent communication and customer service skills
Ability to manage complaints and questions diplomatically and professionally.
Ability to work positively and professionally with people of diverse experiences and backgrounds.
Personable, Flexible, team player
Ability to multi-task in a fast-paced environment
Proficient with Microsoft Office
Experience with Salesforce, AGI and NetSuite desirable
Ability to collaborate with other departments.
Live The Greater Boston Food Bank’s Values (Team Member Wellbeing, Teamwork, Diversity, Equity & Inclusion, Respect, Trust, Our Eastern Massachusetts Community)
Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.
Valid driver’s license and access to a reliable personal vehicle required.
Experience working in operations/warehousing is a plus.
Experience with Warehouse Management Systems to perform data entry functions preferred.
Bilingual Spanish and/or Haitian Creole skills are a plus.
• Medical and Dental coverage are available to all full-time and part-time employees who work a minimum of 30 hours a week and their dependents effective upon hire date.
• Life Insurance provided at no cost, including accidental death and dismemberment (AD&D) insurance.
• Domestic Partner Insurance
• Employer Paid Short Term Disability is provided at no cost to eligible employees and will replace income up to 60%.
• Employer Paid Long Term Disability is provided at no cost to eligible employees and pays 60% of base salary should an employee become totally disabled for more than 13 weeks.
• Flexible Spending Accounts allow employees to reimburse themselves for certain health care and dependent care with tax-free money from their paycheck.
• 401(K): New team members are automatically enrolled in the 401(k) on their date of hire and have the option to change the status at any time.
Please visit: https://www.gbfb.org/home/careers and submit an application.
About GBFB
The Greater Boston Food Bank (GBFB) is the engine behind Eastern Massachusetts’ hunger-relief system. As the largest food bank in New England, we fuel a distribution network that provides more than 92 million meals every year to our neighbors across 190 cities and towns. Our work empowers the 1 in 3 Massachusetts residents facing hunger to put healthy food on their tables. A member of the Feeding America network, we are among the largest food banks in the country and work with 600 Agency Partners across Eastern Massachusetts. Through hunger relief, community engagement, research, advocacy, and thought leadership, we have the power to end hunger here.
The Greater Boston Food Bank is an equal opportunity employer, and we work diligently to attract, recruit and retain talented employees with diverse backgrounds who have developed a variety of professional skills and experiences that enhance our organization’s ability to make a real difference in the lives of the people in our community.
You have the power to help end hunger here.
Join us.