POSITION SUMMARY
In partnership with the Executive Director, Director of Development, and Program Director, the Director of Operations has the responsibility for planning strategy, implementing, and directing all aspects and logistics involving food procurement and distribution activities within our 15-county service region.
The Director of Operations is responsible for oversight of the warehouse operations, fleet operation, food procurement, logistics personnel, and volunteer engagement at the main warehouse. When receiving and distributing goods, shall ensure compliance with Feeding America contract and federal, state, and local regulations for documentation and training in food safety and Civil Rights.
SUPERVISORY RESPONSIBILITIES
Will have oversight and training responsibility for multiple full and part-time employees.
Will oversee volunteers assisting in warehouse or pantry-related volunteer activities
ESSENTIAL FUNCTIONS
Warehouse Operations:
Oversee proper maintenance of the warehouse facility ensuring compliance with external regulatory bodies, ensuring employee safety and food safety are priorities
Ensure that Operations team maintains accurate inventory control, including rotation of product, daily completion of receiving and distribution tasking and documentation, proper tagging, and periodic (weekly, monthly, quarterly, & annual) inventories
Establish and maintain accurate and timely shipping and receiving systems up to and including posting to inventory software, which is adequate to modern warehousing standards
Oversee and implement food purchasing for warehouse distribution operations
Manage product recovery functions to guarantee maximum product into area and compliance of recovered goods with external regulatory bodies,
Institute and nurture a positive working environment for employed and volunteer staff, at all times
Transportation & Logistics:
Ensure efficient transport of inbound and outbound product through a combination of Food Bank and commercial carrier vehicles and drivers
Ensure efficient scheduling of inbound product arrival and onsite product distribution with a focus on ensuring coordination within established budgets and timelines
Customer & Donor Relations:
Ensure partner agency satisfaction with service from FBA
Working with Programs department staff, and rescue food procurement staff, coordinate donor development to support capacity and needs of related partner agencies and FBA programs
Coordinate Operations team support for special events such as food and fund drives, fundraising galas, and other related occasions
Training & Compliance:
Determine safety, equipment, and training needs of Operations staff
Develop, coordinate, schedule, and deliver training to maintain compliance with applicable health and safety standards
Ensure training to promote effective and efficient delivery of services
Ensure all safety and sanitation rules and procedures are followed, in compliance with Feeding America, AIB, and Food Bank of the Albemarle operating guidelines, regulations, and policies
Reporting & Accountability:
Prepare and submit accurate monthly, quarterly, and annual reports on warehouse and transportation operations, including inventory levels, product recovery, and compliance metrics.
Monitor and report key performance indicators (KPIs) for transportation efficiency, warehouse accuracy, and safety compliance.
Maintain detailed records of inbound and outbound shipments, product recovery, and food purchases for audit and regulatory purposes.
Ensure timely and accurate data entry into inventory management systems and verify reconciliation with physical counts.
Provide regular updates to senior leadership on operational performance, donor satisfaction, and compliance status.
Investigate and document any discrepancies in inventory, shipping, or recovery processes, and implement corrective actions.
Document training completion and compliance certifications for all Operations team staff.
Develop and maintain dashboards or reporting tools to support transparency and decision-making.
Other:
Work harmoniously with all other departments and staff
Work closely with the Administration and Finance teams
Participate in staff meetings, strategic planning, and special events
Other assigned duties aligned with Food Bank of the Albemarle’s strategic objectives
PHYSICAL REQUIREMENTS:
This role requires on-site presence and is not eligible for remote or hybrid telecommuting options.
The physical demands of this position are considered medium to heavy work. Essential job functions include:
Prolonged periods of sitting at a desk, writing, and working on a computer, including use of keyboard, and reading from a monitor
Must be able to lift up to 50 pounds at times
Prolonged standing, walking, moving may be required depending on site requirements
Operation of office equipment requiring repetitive hand movements and fine coordination
May occasionally be required to climb or balance
Must be able to walk on uneven ground, fields, and unpaved areas
Frequently required to sit, stand, walk, stoop, bend, kneel, crouch, reach and twist
Operation of office equipment requiring repetitive hand movements and fine coordination including use of a keyboard
Visual acuity performing activities including preparing documents and presentations, transcribing, viewing a computer terminal, and extensive reading
TRAVEL:
Moderate travel within the service area to ensure proper stewardship to communities and partner agencies
Occasional overnight travel for conferences, training, or regional meetings
Employee must provide proof of current state-issued driver’s license with a minimum of the previous three years’ safe driving history
MINIMUM REQUIREMENTS, EDUCATION, QUALIFICATIONS, CERTIFICATIONS & EXPERIENCE:
Bachelor’s Degree in related field or equivalent work experience or certificate in related field such as project management, operational logistics, warehouse operations, compliance, and transportation logistics
Experience working in a fast-paced production environment with minimum 5 years’ supervisory experience
Strong leadership skills including delegation, strategic management, managing conflict, motivational skills, coaching, counseling, mentoring, and other personnel management soft skills
Demonstrate proven success in designing, planning, executing, and evaluating operational KPI’s
Background in food safety/product handling preferred
Demonstrated independent judgement and analysis with the ability to prioritize workflow while motivating and leading staff
Must have excellent written and verbal communication skills; exceptional interpersonal skills, and be a focused listener
Must have and maintain a valid, state-issued Driver’s License with previous three years safe driving history
Must authorize a North Carolina Criminal Record Check and Motor Vehicle Report
Must adhere to Food Bank of the Albemarle’s Drug and Alcohol Policy
DESIRABLE SKILLS AND QUALIFICATIONS:
Must be a self-starter possessing the ability to independently manage projects from initiation to completion
Must possess the ability to work effectively in an independent manner as well as integrate as a highly resourceful team leader or member under pressure and within deadlines
Must be able to interact professionally with the public, vendors and donors, developing rapport and trust
Must exhibit a positive attitude and professional demeanor
Must possess advanced proficiency and experience using the Microsoft Office Suite of applications, including Excel, Word, Outlook and the ability to work within the Microsoft 365 environment
Strong organizational and project management skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Creative and innovative thinker, who actively works to identify new opportunities, propose solutions, and recommend best practices
Preferred certifications include OSHA Forklift operator and trainer, ServSafe Food Protection Manager, HACCP, Certified Safety Professional
Must demonstrate the ability to work creatively, with flexibility, anticipate challenges, resolve potential issues with creative problem-solving, and maintain high work standards in a fast-paced environment
Benefits include:
PTO:
Vacation, Sick, 11 paid holidays, 5th Fridays, and 16 Hours Volunteer time
INSURANCES:
Medical, Dental & Vision coverage through BCBS group plans
AD&D/Life Insurance
SIMPLE IRA with matching - up to 3%
In order to ensure visibility of your application for this role, please forward a digital copy of your formal resume in pdf or word format, directly to our Human Resources department at [email protected] . Make sure to provide a valid email address and telephone number for direct correspondence and please be sure to use the title of the position you are applying for in the subject line of your submission email.
Please, do not call, send inquiries, or attempt to directly deliver resumes or applications to Food Bank of the Albemarle, FBA Board Members, or other members of FBA staff. The Human Resources staff is actively pursuing this hiring process. Unscheduled calls or visits interfere with the ability of the staff to provided targeted and focused service to organizational needs. Thank you for your understanding.
Based in Elizabeth City, NC, Food Bank of the Albemarle works with over 100 hunger relief partners operating 145 programs to serve men, women, and children experiencing food insecurity in the 15 counties of the northeastern North Carolina region. Our vision is that one day, our communities will be hunger-free through direct assistance, support, services, advocacy, and education.
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