The Director of Artificial Intelligence is responsible for the vision, strategy, and execution of AI-powered solutions across GBFB's operations, programs, and stakeholder ecosystem. This role translates the organization's mission — ending hunger in Eastern Massachusetts — into intelligent, scalable systems that amplify human impact.
The Director leads GBFB's AI Innovation Lab and serves as the internal authority on responsible AI adoption, ensuring every deployment is ethical, explainable, and aligned with organizational values.
Strategy & Vision
Define and own GBFB's multi-year AI strategy, roadmap, and governance framework, aligned with the organization's operational and mission priorities
Identify and evaluate emerging AI technologies — including generative AI, predictive analytics, computer vision, and NLP — for practical application across supply chain, donor engagement, programs, and finance
Serve as a trusted advisor to the VP of Digital Strategy, executive team, and board on AI investment, risk, and opportunity
Maintain a long-term AI investment plan integrated with GBFB's broader digital and enterprise architecture roadmaps
Delivery & Operations
Lead the AI Innovation Lab: own its agenda, prioritize use cases, and drive pilots from ideation through production deployment
Oversee the design, development, and governance of AI and machine learning models, ensuring performance, fairness, and compliance
Partner with Enterprise Architecture, PMO, analytics and business stakeholders to embed AI into mission-critical workflows.
Manage vendor and third-party AI partnerships, including model selection, contract oversight, and performance accountability
Define and implement AI data standards, model documentation practices, and audit-ready governance controls
People & Culture
Build, lead, and develop a high-performing AI team
Foster a culture of responsible experimentation by enabling staff to explore AI tools while maintaining appropriate guardrails
Translate complex AI concepts for non-technical audiences, including program staff, donors, and board members
Mentor, train, and develop team members through coaching, skills investment, and stretch assignments
Governance & Responsible AI
Develop and maintain GBFB's AI ethics and responsible use policy, including guidelines for generative AI, bias mitigation, and data privacy
Establish model risk management practices consistent with nonprofit and regulatory expectations
Ensure AI systems comply with data governance policies and protect the privacy of community members served
Skills & Qualifications:
Deep expertise in applied AI/ML — from model development through production deployment in real-world environments
Proficiency in modern AI platforms, cloud infrastructure (AWS, Azure, or GCP), and LLM integration (e.g., Anthropic, OpenAI)
Strong understanding of data architecture, ETL pipelines, and the data foundations that enable reliable AI
Exceptional ability to bridge technical rigor and business impact — speaking fluently to engineers and executives alike
Proven experience with responsible AI frameworks: explainability, fairness, auditability, and privacy
Excellent written, oral, and presentation communication skills
Salesforce, NetSuite, or nonprofit CRM/ERP knowledge a plus
10+ years of experience in technology leadership, with at least 2 years focused on AI, machine learning, or advanced analytics
Demonstrated track record of taking AI initiatives from concept to measurable operational impact, and not proof of concept
Experience managing and developing data science or AI teams in complex, cross-functional environments
Strong commercial and stakeholder awareness, a proven track record of keeping business and mission outcomes at the center of technology decisions
Experience defining AI governance frameworks and navigating the ethical dimensions of algorithmic decision-making
Background in or genuine commitment to mission-driven organizations; familiarity with food banking, supply chain, or human services a plus
Bachelor's degree in computer science, Engineering, Data Science, or related field; advanced degree preferred
• Medical and Dental coverage are available to all full-time and part-time employees who work a minimum of 30 hours a week and their dependents, effective upon hire date.
• Life Insurance provided at no cost, including accidental death and dismemberment (AD&D) insurance.
• Domestic Partner Insurance
• Employer Paid Short Term Disability is provided at no cost to eligible employees and will replace income up to 60%.
• Employer Paid Long Term Disability is provided at no cost to eligible employees and pays 60% of base salary should an employee become totally disabled for more than 13 weeks.
• Flexible Spending Accounts allow employees to reimburse themselves for certain health care and dependent care with tax-free money from their paycheck.
• 401(K): New team members are automatically enrolled in the 401(k) on their date of hire and have the option to change the status at any time.
Please visit: https://www.gbfb.org/home/careers and submit an application.
The Greater Boston Food Bank (GBFB) is the engine behind Eastern Massachusetts’ hunger-relief system. As the largest food bank in New England, we fuel a distribution network that provides more than 92 million meals every year to our neighbors across 190 cities and towns. Our work empowers the 1 in 3 Massachusetts residents facing hunger to put healthy food on their tables. A member of the Feeding America network, we are among the largest food banks in the country and work with 600 Agency Partners across Eastern Massachusetts. Through hunger relief, community engagement, research, advocacy, and thought leadership, we have the power to end hunger here.
The Greater Boston Food Bank is an equal opportunity employer, and we work diligently to attract, recruit and retain talented employees with diverse backgrounds who have developed a variety of professional skills and experiences that enhance our organization’s ability to make a real difference in the lives of the people in our community.