This position is a collaborative role with overlapping responsibilities to the Food Bank of the Albemarle (FBA) and the Food Bank of Central and Eastern North Carolina (FBCENC).
The Community Partnerships and Outreach Manager (CP&O Manager) is directly responsible for development and retention of food donation accounts with community partners, stores, manufacturers, farmers, and product
brokers. The CP&O Manager makes routine donor contacts, including timely follow-up and resolution related to inactive and/or challenging donors.
The CP&O Manager works closely with other departments to ensure that the Food Bank maintains a diverse inventory of program-appropriate products for distribution to partner agencies, Mobile Food Pantry programs, youth and senior food programs. The CP&O Manager monitors various food procurement budgets including those related to produce acquisition and related freight costs, SAM, Backpack, and Farm to Food Bank (F2FB) programs.
The CP&O Manager also establishes and applies metrics for measuring success.
Food Sourcing & Donor Relationship Management (FBA)
• Manage the development and retention of existing food donors with the goal of increasing donation
volume and regularity.
• Research, identify, and build relationships with potential new donors, including local/regional retailers,
distributors, growers, and other Food Banks within the Feeding America network.
• Strengthen relationships with existing produce donors at local, regional, and national levels.
• Conduct regular, relationship-enhancing visits to local donor sites.
• Develop and distribute materials for educating donors about the Food Bank.
• Communicate donor benefits, such as farm tax credits, where appropriate.
• Develop and maintain a donor recognition program to include recognition certificates and thank you
letters.
• Visit regional Food Banks as appropriate.
• Develop relationships with BIPOC agricultural producers, donors, processors, and distributors at all levels
of the Feeding America Network.
• Execute the Farm to Food Bank program utilizing local and national produce sources.
• Coordinate the receipt of MARC product with the Director of Operations.
• Manage the produce acquisition budget.
• Work with the Development department to coordinate public recognition for major donor support.
Logistics and Inventory Management (FBA)
• Collaborate with Operations staff for efficient logistics related to transportation and donation handling.
• Identify and respond to emerging produce trends.
• Implement produce sourcing strategy.
• Share surplus produce with other food banks.
• Collaborate with Operations and Agency Engagement teams to ensure equitable rescue product
distribution.
• Monitor product available on Feeding America's Choice System and bid on appropriate loads.
• Serve as primary point of contact on issues and trends related to food acquisition and food industry as a
whole.
• Ensure visibility and provide recommendations to management staff of issues requiring focused attention.
• Manage all food drive inquiries received at the Food Bank. Collaborate with the Development department
to publicly promote individual food drives as needed. Work with the Operations Director to manage the
logistics of food drive efforts.
• Establish and regularly monitor annual goals for the various channels of product the Food Bank receives.
Focus efforts on areas needing attention.
Work with Transportation Lead and Warehouse Manager to ensure timely, cost-effective, and efficient
delivery/pickup of incoming food.
• Ensure donor-established "out by" dates are accurately and consistently communicated to Operations staff
and verify compliance.
• Identify, track, and manage all inbound loads that will incur freight charges.
• Work with the Programs Department to identify and enlist agencies to facilitate direct pickup of products
from select donors.
• Accompany agencies on PDP-related donor visits as appropriate.
• Facilitate regular meetings with Warehouse, Agency Engagement, Health & Nutrition, and Finance teams
to discuss product flow and potential program-related needs.
• Assist in promoting select products' distribution (non-menu items, produce, specials, slow movers, etc.).
• Participate in food sourcing projects at the national level with Feeding America.
• Represent the FBA with appropriate food and business-related organizations and committees.
Partner Agency Network Capacity & Sustainability (FBCENC)
• Provide regional oversight of the Retail Donation Program through donor and partner agency engagement,
trainings, coordination of logistics, and compliance with documentation, reporting, and food safety
requirements.
• Foster individualized, meaningful relationships with partner agencies through designing and facilitating
trainings, providing onsite and virtual consultation, and allocating resources to support the sustainability of
their services.
• Oversee a regional portion of the annual partner agency capacity building budget (e.g., $500K - $1 million),
including assessing needs, determining awards, tracking purchases and invoices, managing delivery
logistics, and overall budget management.
• Contribute to organizational and Food Procurement department initiatives such as collaborating in
department equity lens development, partner agency recruitment and expansion, and network-wide data
collection and analysis.
• Collaborate with Operations and Agency Engagement teams to ensure equitable rescue product
distribution.
Safety and Compliance (FBA)
• Ensure safety and sanitation compliance with Feeding America, AIB, and Food Bank of the Albemarle
guidelines as it relates to Good Manufacturing Practices.
• Attend food safety classes and maintain certifications (ServSafe, HACCP).
• Complete Certified in Food Resources training through Feeding America.
• Receive and disseminate product recall notices.
• Participate as a leading member of the Food Safety and the Food Security committees.
Reporting and Training (FBA)
• Provide monthly status reports on donor activity.
• Participate in staff training, meetings, and events.
• Provide training to staff, volunteers, and partners as needed.
• Participate in fundraising events.
• Perform other related duties assigned to support organizational goals and requirements.
• Bachelor's Degree in a related field or extensive applicable experience in food industry, agricultural
resourcing, marketing, and/or account sales.
• Minimum 3-4 years of agricultural sourcing experience preferred.
• Background in food safety/product handling preferred.
• Demonstrated independent judgment, critical thinking, and analysis.
• Proficiency in Microsoft Office Suite applications required; and able to work in a Microsoft 365 environment
• Must be able to navigate database entry and word processing tasks with accuracy and efficiency
• Excellent communication and interpersonal skills.
• Valid state-issued Driver’s License with a safe driving history for the past three years.
• Ability to routinely travel locally and occasionally for conferences.
• Residence/domicile requirements apply – see Physical Requirements
Desirable Skills and Qualifications
•Must be a self-starter possessing the ability to work independently and as a team member when required
• Must demonstrate willingness to pursue professional development opportunities
• Must interact professionally with the public
• Must have excellent written and verbal communication skills
• Advanced experience in Excel preferred.
• Must authorize a North Carolina Criminal Record Check and Motor Vehicle Report
• Must adhere to Food Bank of the Albemarle’s Drug and Alcohol Policy
Benefits For You
We help YOU thrive. As a mission-based organization, we believe our team needs great support to help deliver on our work to Nourish People, Build Solutions, and Empower Communities. Our comprehensive benefits package includes:
Medical, Dental and Vision Plans
Health Spending Accounts + Employer Contributions
Flexible Spending Accounts
Paid Time off: including Holidays, Personal, Vacation, and Sick Time
403(b) with 5% Match after 90 days
Paid Parental Leave
Employee Assistance Program
100% Employer paid STD and LTD Insurance
100% Employer paid Group Life Insurance
Voluntary benefits including Accident and Critical Illness
Business Travel mileage reimbursement
Apply online at https://foodbankcenc.bamboohr.com/careers/365?source=aWQ9MzU%3D or email resume to email [email protected].
The Food Bank of Central & Eastern North Carolina is an exciting, challenging, and rewarding place to work. Our vision: No one goes hungry, our Mission: Nourish people. Build solutions. Empower communities. We are an equal opportunity employer and are known for our core values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun!
This position is a collaborative role with overlapping responsibilities to the Food Bank of the Albemarle (FBA) and the Food Bank of Central and Eastern North Carolina (FBCENC).
The Food Bank of Albermarle proudly serves Beaufort, Bertie, Camden, Chowan, Currituck, Dare, Gates, Hertford, Hyde, Martin, Northampton, Pasquotank, Perquimans, Tyrrell and Washington Counties. The neighboring Food Bank of Central and Eastern North Carolina locations closest to FBA serve Carteret, Craven, Jones, Onslow, Pamlico, Brunswick, Columbus, New Hanover, and Pender counties. Applicants must be willing to drive within these counties.
This is a shared role with Food Bank of Albemarle located in Elizabeth City, NC. Review the full job description here: https://afoodbank.org/wp-content/uploads/CPO-Manager-Shared.pdf.