Position Summary
The Advancement Associate, Advancement Operations & Planning, supports the effective administration of fundraising operations, with a focus on prospect management, donor data, gift processing, stewardship, and cross-functional projects. This role maintains accurate constituent information, prepares reports and materials, coordinates acknowledgment and recognition activities, and tracks follow-up to help ensure timely, consistent execution. Working collaboratively across Advancement teams, the associate helps strengthen data quality, operational efficiency, and the donor experience. The ideal candidate is highly organized, detail-oriented, responsive, and able to manage multiple priorities in a fast-paced environment.
Roles and Responsibilities
Prospect Management and Research Support
Support the administration of GBFB’s prospect management program, moves management, moves management plans, and prospect status updates.
Assist with prospect identification, qualification, and data-enrichment projects.
Research and update donor contact information, communication preferences, and other constituent data.
Prepare and update prospect lists, reports, meeting materials, and other resources for fundraising staff.
Track follow-up items and help ensure prospect management activity is documented consistently.
Coordinate with Prospect Research and frontline fundraisers to address data needs and maintain current prospect information.
Administrative and Project Management Support
Coordinate cross-functional projects across Senior Management Group portfolios, working with managers to drive execution and alignment.
Serve as backup as needed to help prepare routine reports, lists, and data extracts to support fundraising, stewardship, and prospect management activities.
Collaborate with colleagues across Advancement and other departments to complete projects and resolve data or processing questions.
Work with Advancement Operations, Donor Relations, and Prospect Research on managing project timelines and deadlines to ensure timely results.
Identify opportunities to improve data quality, operational efficiency, and the donor experience.
Serves as a backup for customer service/support inquiries for Advancement when needed.
Support special projects and perform other duties as assigned.
Gift Processing and Donor Data Administration
Provide additional gift-processing support during periods of high donation volume.
Provide additional support in linking matching gift records in the database during high-volume periods.
Donor Acknowledgment and Stewardship
Support timely and accurate donor acknowledgment processes across fundraising programs by providing backup for reporting and review needs.
Organize, update, and maintain acknowledgment templates and supporting materials.
Support welcome and stewardship communications for new, recurring, re-engaged, and giving society donors.
Coordinate with Donor Relations and fundraising teams to ensure donors receive appropriate recognition and stewardship.
Skills & Qualifications
Bachelor’s degree or equivalent combination of education and relevant experience.
Experience supporting fundraising, nonprofit operations, customer service, finance, data administration, or related functions is preferred.
Strong attention to detail and demonstrated ability to enter, review, and maintain accurate data.
Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook. Experience using a constituent relationship management or fundraising database is preferred.
Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
Clear written and verbal communication skills and the ability to collaborate effectively with colleagues and stakeholders.
Sound judgment and discretion when handling confidential donor and organizational information.
Commitment to providing responsive service and supporting a positive donor experience.
Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.
• Medical and Dental coverage are available to all full-time and part-time employees who work a minimum of 30 hours a week and their dependents effective upon hire date.
• Life Insurance provided at no cost, including accidental death and dismemberment (AD&D) insurance.
• Domestic Partner Insurance
• Employer Paid Short Term Disability is provided at no cost to eligible employees and will replace income up to 60%.
• Employer Paid Long Term Disability is provided at no cost to eligible employees and pays 60% of base salary should an employee become totally disabled for more than 13 weeks.
• Flexible Spending Accounts allow employees to reimburse themselves for certain health care and dependent care with tax-free money from their paycheck.
• 401(K): New team members are automatically enrolled in the 401(k) on their date of hire and have the option to change the status at any time.
How to Apply: Please visit: https://www.gbfb.org/home/careers and submit an application.
About the Organization: Add the below.
The Greater Boston Food Bank (GBFB) is the engine behind Eastern Massachusetts’ hunger-relief system. As the largest food bank in New England, we fuel a distribution network that provides more than 92 million meals every year to our neighbors across 190 cities and towns. Our work empowers the 1 in 3 Massachusetts residents facing hunger to put healthy food on their tables. A member of the Feeding America network, we are among the largest food banks in the country and work with 600 Agency Partners across Eastern Massachusetts. Through hunger relief, community engagement, research, advocacy, and thought leadership, we have the power to end hunger here.
The Greater Boston Food Bank is an equal opportunity employer, and we work diligently to attract, recruit and retain talented employees with diverse backgrounds who have developed a variety of professional skills and experiences that enhance our organization’s ability to make a real difference in the lives of the people in our community.
Affirmative Action/EEO Statement
GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.
You have the power to help end hunger here. Join us.