OPERATIONS MANAGER – FOOD BANK – FAYETTEVILLE, NC
Opening Date: December 20, 2023
Closing Date: Open until filled
Employment Type: Full Time/Exempt
Starting Pay: $55,000/year
OVERVIEW OF GENERAL RESPONSIBILITIES AND DUTIES
This position will provide a pivotal leadership role within the organization; will focus on the day-to-day execution of strategic goals and objectives; and will be responsible for developing, evaluating, and improving operational capacity, processes, and infrastructure to provide operational services.
* Recruit, motivate, and lead a high-performance team whose responsibilities encompass operations (warehouse, transportation, facility management, food procurement, food handling, and employee safety).
* Collaborate with leadership to establish and accomplish annual organizational and programmatic goals and objectives in conjunction with the organization’s strategic planning.
* Offer advice, guidance, and direction on business matters, including operational policies, continuous process improvement strategies, and new initiatives. Foster and support an environment of solutions, accountability, and successful outcomes.
* Identify and drive change initiatives that improve operational workflow and productivity while maintaining focus on adding value to the end client.
* Research and analyze trends in operational areas in support of strategic planning and day-to-day problem-solving. Implement appropriate measures to enhance outcomes.
* Assist with various cross-functional organizational projects to include the documentation and communication of new, updated, and/or revised standard operating procedures (SOPs).
* Manage the workflow of assigned staff, manage performance, and make equitable staffing recommendations. Encourage staff development and other employee professional growth opportunities. Perform all duties and maintain all standards per Action Pathways Inc. policies and procedures.
* Perform all other duties as assigned by the supervisor.
Facilities Management, Safety, and Security
* Collaborate with other departments to ensure verification of inventory, as needed through physical inventory and/or cycle counts.
* Oversees maintenance of building, grounds, equipment, machinery, HVAC, refrigeration systems, vehicles, and pest management program
* Provide oversight to developing and maintaining organizational security and safety programs to ensure a safe, healthy, productive, and accident-free work environment.
* Responsible for business continuity and disaster relief plans
* Ensure Action Pathways compliance with OSHA, AIB, Feeding America, North Carolina Department of Agriculture, food industry, and other relevant licensed regulators.
* Develop and maintain facility preventative maintenance and replacement plans.
Logistics, Inventory Control
* Monitors reclamation activities: Maintains an efficient workload and flow of product. Ensures safe handling and storage practices are implemented, segregating products as required by Feeding America and sanitation codes.
* Coordinates warehouse operations with food drives and special events.
* Coordinates donation pick-ups with volunteers and staff. Ensures compliance with applicable regulations regarding the transportation of food. Evaluates operational resources and practices for maximum effectiveness.
* Direct and oversee fleet management ensuring all state and federal compliance are monitored and documented. Establish, maintain, and update detailed written policies and procedures.
* Perform necessary management of the inventory system, including accurate data entry, invoicing, receiving, and reporting (including end-of-month reports and Feeding America quarterly reports)
* Perform cycle counts in collaboration with the Inventory Control Clerk
Supervisory Responsibilities
* Directly supervises Warehouse Supervisor, Inventory Control Clerk, and Reclamation Coordinator.
Education: Bachelor's Degree (four-year college or university) in Facility Management, Business Administration, or related field Six years of direct experience in food distribution and 5 years’ experience as a supervisor.
Experience: Must have had experience in supervising others. Facilities management experience is desired. An equivalent combination of education and experience may be considered in lieu of a formal degree.
* Competitive pay with periodic Cost of Living Adjustments (COLA)
* Zero-cost Health, Dental, Vision, Life Insurance, Short-Term Disability (Employee only)
* Retirement plan with 5% employer matching
* Paid Vacation/Sick/Personal leave
* 13 Paid Holidays
* Winter break
* Spring Break (for selected Head Start Employees)
* Paid professional development training
* Education assistance
* Auto mileage reimbursement for official travel
* Employee discounts
* Liberty Mutual Credit Union Membership
* Employee Recognition Events
Applicants must apply online at www.actionpathways.ngo
Action Pathways tackles poverty for in-depth community development
Serving southeastern North Carolina
Action Pathways is a non-profit human services agency offering a comprehensive and supportive approach to helping families and individuals achieve and sustain economic security— effectively providing them a path forward in life. Formed in 1964, Action Pathways is part of a national network of community action programs whose promise is to change people’s lives, embody the spirit of hope, and improve our communities.
Other Requirements:
* Read, analyze, and interpret regulations, reports, etc. Must be able to write reports, correspondence, and manuals.
* Operate computer software programs including internet and word processing and learn program-specific software within 90 days of employment.
* Work with a minimum of supervision, completing tasks on time, and accurately.
STANDARDS OF CONDUCT
• Employee must recognize and be sensitive to the cultural, ethnic, and social diversity among the population served and the community.
• Employee must maintain strict confidentiality.
• Individual must be tactful and courteous when representing the agency to the general public.
• Employee must recognize that comprehensive policies govern programs and operations. The employee is expected to become familiar with program policies that affect their area of responsibility and implement program and agency policies to use best practices.
• Employee must be committed to continuous quality and performance improvement.
CONDITIONS OF EMPLOYMENT
Background checks with state and Federal law enforcement agencies are required. Selected applicants must submit to a pre-employment substance abuse screening test and receive a negative result for the use of drugs and alcohol as specified in agency policies. Must submit and receive negative results for random testing of same. The employee must have a valid North Carolina Driver's License. Must be able to pass a post-offer physical examination.
Action Pathways, Inc. is an “at-will” employer. Either the employee or Action Pathways, Inc. may terminate the employment arrangement at any time, with or without cause. Management has the exclusive right to alter this job description at any time without notice. The job description or announcement is not an employment agreement or contract.