Warehouse Manager

Warehouse Manager

The Warehouse Manager is responsible for approximately 50,000 square feet of warehouse space consisting of dry, refrigerated, frozen and Volunteer Center operations. Responsibilities include receiving, storage, repacking, and distribution of food to meet the organization’s distribution and financial goals; maintaining up to date knowledge on all food safety governing regulations to ensure operational compliance; leading all Warehouse Team Members at all levels to strengthen the performance, culture and retention of the team; reporting and coordination requirements include interaction and coordination at all levels of Foodbank leadership.
This position reports directly to the Director, Operations with responsibility to serve in a leadership capacity to the Warehouse Assistant Manager, Warehouse Supervisor and team, the Volunteer Center Supervisor and team and the Shipping and Receiving Lead and team.

End date
Opportunity type
Warehouse / Supply Chain / Drivers
Job responsibilities

1. Leadership and Supervision
a. Direct supervisor and leader to the Warehouse Assistant Manager, Warehouse Supervisor, Shipping & Receiving Team, and the Volunteer Center Supervisor.
b. Counsel, lead and coach Warehouse Team Members (all levels) through day-to-day tactical strategies, connecting to the broader annual operating plan and strategic plan to accomplish target pounds distributed and income generated for the organization.
c. Proactively address food safety compliance in accordance with Feeding America, American Institute of Baking, USDA, FDA and ODA on the distribution dock.
d. Assist Warehouse Assistant Manager and Supervisors with any and all behavior and performance management opportunities for all team members and provide support and guidance for growth and development.
e. Oversee the entire Operations team and provide a positive work environment and the moral is high.
2. Warehouse and Volunteer Center Operations
a. Ensure all Warehouse and Volunteer Center Operations (shipping and receiving, inventory placement, order picks, distribution, and volunteer center production) are appropriately, staffed and in constant production to achieve monthly and annual pounds and financial goals.
b. Coach Shipping and Receiving Lead on daily inbound scheduling for Foodbank Fleet and Outside Carriers to ensure all inbound product is inspected, counted, received, and stored into Warehouse racking and inventory management system.
c. Coach Volunteer Center Supervisor on daily volunteer scheduling, project management of sorting, cleaning, inspecting, repackaging, and transforming of products into Warehouse racking and inventory management system.
d. Coach Volunteer Center Supervisor on daily volunteer scheduling, project management of bulk product for repacking in a clean room, sterile environment in compliance with all governing food safety regulations.
e. Coach Volunteer Center Supervisor on daily volunteer scheduling, project management of donated soap to support the Essential Soap Program.
f. Coach Warehouse Assistant Manager and Supervisor on daily product distribution which includes assigning agency order picks via a warehouse barcoding system, maintaining accurate inventory, overseeing inventory distribution of MarketPlace products, and ensuring food safety and freshness of all MarketPlace products (highly perishable, short dates).
g. Manage, report and address Warehouse Barcoding System performance and escalate any performance gaps or system needs to Director, Operations.
h. In collaboration with Marketing and Fund Development, oversee and manage the staging and execution of Foodbank special events that occur in the Warehouse (Selfless Elf 5k) to ensure a positive Foodbank experience.
3. Inventory Management
a. Manage the diligence required of inventory management, specifically cycle counts, inventory adjustments and reporting to strengthen preparation for year-end physical inventory.
b. Manage and collaborate with Operational Leadership for year-end physical inventory planning, implementation, and reporting.
c. Partner with the Food and Safety Operations Manager on the product recall process and mock recall planning and documentation.
d. Responsible and authorized to cease distribution of all products upon suspicion of unsafe food conditions and required to notify the Food and Safety Operations Manager and Director, Operations immediately.
e. Ensure staff compliance with Feeding America, American Institute of Baking, USDA, FDA and ODA regulations regarding food safety, storage, and distribution.
4. Facilities Management
a. Advise and report the repair and maintenance of warehouse property and/or equipment to the Director, Operations and seek approval for work order.
b. Collaborate with Director, Operations and Food and Safety Operations Manager regarding facility improvements needed to maintain compliance with all governing food regulations.
5. Network Partner Relations
a. Interact with network partners to ensure a superior customer service experience in collaboration with the Distribution Office Manager and Network Partners and Programs team.
b. Collaborate with Network Partners and Programs team to identify any operational improvements based off of Network Partner feedback to ensure a superior customer service experience.
c. Maintain and strengthen relationships with Network Partners during daily distribution to understand who they are, what they do and how they service their community to best serve their needs at the Foodbank.

6. Operations Administration
a. Provide weekly expiration report to guide menu management decisions while maintaining an inventory of products that are safe for distribution.
b. Provide daily inventory turn reports to ensure the throughput targets are achieved in alignment with annual operating dashboard.
c. Provide daily distribution reports to communicate total pounds distributed (in-network and out-of-network).
d. Provide daily receiving reports to communicate total pounds received (dry, frozen and refrigerated), as well as product location designation, specifically any decisions for MarketPlace designation and distribution.
e. Provide daily production schedule and plan for Volunteer Center Operations that drives volunteer engagement and fully optimizes all production areas to drive revenue.
f. Provide daily scorecard update for facility cleaning.
g. Provide daily disposal reports maintaining a percentage of no greater than 3 percent of inventory each month.
7. Perform other duties, as assigned.

Application qualifications

1. Education: Bachelor’s degree or equivalent experience required.
2. Experience: Five to seven years of progressive leadership and operational experience, preferably in warehouse or logistics management of food
3. Strong verbal and written communication skills.
4. Authentic and passionate advocate for Feeding People and Fighting Hunger.
5. Ability to cultivate relationships with a broad scope of member partners and collaborating businesses and organizations involved in the day to day operations of the Foodbank.
6. Must be able to work independently and anticipate reporting and communication needs of Operations Senior Leadership.
7. Flexibility to coordinate special projects and Foodbank events, anticipating issues and taking proactive initiative to resolve to ensure a positive Foodbank experience.
8. Ability to operate forklifts in compliance with OSHA requirements and lift, carry and maneuver equipment daily.
9. Ability to coach, manage and motivate staff toward goal achievement and a positive culture
10. Detail oriented, customer service focused, highly organized and results driven
11. Excellent interpersonal and professional skills; ability to successfully work with and lead a wide variety of individuals.
12. Ability to work in a fast-paced, dynamic work environment which requires strong project management and time management skills and the ability to remain calm and collected under pressure
13. Ability to work hours in accordance with meeting Foodbank demands, which could include hours beyond normal operations and weekends
14. Available during off-hours for communications of all kinds.
15. Proficiency in MS Word, Excel, PowerPoint and Warehouse Inventory Management and Barcode system, Primarius experience preferred.
16. Must be able to follow all AIB International, Feeding America, Food and Drug Administration, United States Department of Agriculture, Occupational Safety Hazard Administration, and Foodbank (standard operating procedures and employee handbook) safety regulations.

How to apply

Please submit resumes to [email protected] and include the following information in your cover letter:

1. Summary of your background and relevant event management experience
2. Explanation of how you connect to our mission
3. Explanation of why you are the best fit for this position
4. Salary requirements
5. Contact information and best time to reach you

About the organization

The Akron-Canton Regional Foodbank was formed in 1982 by a group of community leaders who made a commitment to provide emergency food to our neighbors in need. Today, the Foodbank provides food and other essential items to member hunger-relief programs in eight Northeast Ohio counties: Carroll, Holmes, Medina, Portage, Stark, Summit, Tuscarawas and Wayne. These member programs operate more than 600 food pantries, hot meal sites, shelters and other hunger-relief programs in the neighborhoods and communities where people need food.

Additional information

Come join an organization that makes a difference in the lives of others! The Akron-Canton Regional Foodbank is proud to be a seventh time recipient of the NorthCoast99 award, which showcases our Foodbank as one of the top 99 places to work in Northeast Ohio. We offer a warm and loving culture filled with opportunities to grow and develop your career, competitive benefits, and compensation, 9 paid Holidays and a generous paid time off program that begins on day one!