Volunteer Services and Organizing Assistant Manager

Food Bank
Volunteer Services and Organizing Assistant Manager

Who You Are:
You care deeply about community, about people experiencing hunger and hold them in the center of all that you do. You are committed to apply equity as a process and an outcome of your work to disrupt systemic social patterns that promote hunger such as racism, sexism, and cissexism. You have a strong affinity with OFB’s 10 Year Vision and are profoundly excited to achieve this vision for and with our community.

Position Summary:
The Volunteer Services & Organizing Assistant Manager coaches and supports a team of Volunteer Coordinators and Volunteer Coordinator & Organizers to facilitate a comprehensive volunteer engagement program that supports OFB’s operations and builds an ever growing base of volunteer leaders who move up a ladder of engagement. In deep collaboration with the Volunteer Services Manager, this position supports a team of 8-12 staff with a focus on building organized volunteer teams who are engaged in OFB’s 10 year vision to build a movement to end hunger and its root causes.

End date
Opportunity type
Job responsibilities

Primary Responsibilities:
-Coach and guide members of the Volunteer Team and support their development of a multi-racial leadership core within OFB’s volunteer community that leads volunteer engagement in OFB’s civic engagement and systems change work.
-Along with other team leaders, provide daily guidance to members of the Volunteer Team and support their daily management of volunteer food repack programs at OFB’s facility in NE Portland, OFB West in Beaverton, and food distribution sites across Multnomah, Clackamas and Washington counties.
-Guide each team member in the process of setting specific goals for engaging volunteer leaders in analysis, skills building and action to move them up a ladder of engagement in context of service to systems change.
-Guide each team member in ongoing identification of opportunities to amplify the leadership and stories of community leaders as experts on the systemic causes of hunger through lived experience.
-Participate in leading organizing trainings within OFB and with our volunteer community as needed.
-Participate fully in cross-department teams as assigned or as critical to position responsibilities.
-Collaborate across teams to align movement building, organizing and policy change priorities with the development and implementation of volunteer engagement strategies.
-Actively support the Volunteer Services Manager in shaping and implementing the vision for the Volunteer Team, including building strategies and tactics that advance the Advocacy, Organizing, and Volunteer Department’s strategic priorities and help raise awareness and realize OFB’s 10-Year Vision.
-Collaborate with other Managers to develop capacities of the Volunteer Program to engage Spanish-speaking communities in repack and engagement opportunities.
-Project manage the review and revision of volunteer program policies and procedures as required.

Organizational level responsibilities of exempt employees include:
-To be an ambassador and a leader for OFB’s vision and mission, a cross-departmental collaborator, and an active contributor to building a movement to end hunger for good.

In consultation and coordination with the supervisor, actively contribute to:
-cross-departmental efforts
-work culture activities and programming
-advisory and consultative groups such as the compensation committee, affinity groups, Equity Ambassadors, Equity Think Tank meetings, among others
-work and learn in cohorts of peers such as Managers of Color Cohort and/or New Managers Cohort.
-plan and engage in professional development activities that strengthen your capacity for your specific role as well as your capacity to contribute and advance organizational goals, OFB’s vision and mission.
Other related duties as assigned.

Application qualifications

Skills and Experience:
- 3+ years experience coaching and developing organizers or community leaders from diverse lived experiences.
- 3+ years experience in developing and implementing volunteer programs. Demonstrated customer service skills with handling service issues, providing appropriate solutions and alternatives per department and organization standards; follows through to ensure resolution.
-Follows communication procedures, guidelines and policies.
-Ability to apply community organizing skills in a large range of contexts.
-Ability to learn and train others on a range of technological tactics for organizing, including but not limited to phone banking, mass texting, social media, virtual meetings, etc.
-Outstanding relationship-building skills. Ability to develop and maintain coaching relationships to advance the mission of the organization.
-Demonstrated ability to navigate conflict through effective leadership and collaborative problem-solving.
-Project management and organization skills; ability to manage multiple projects with attention to detail; ability to handle interruptions, maintain focus on tasks and produce timely, accurate work.
-Demonstrated ability to think strategically, take initiative and use good judgment; ability to maintain confidentiality.
-Familiarity with constituent relationship management systems.
-Ability to establish and maintain effective working relationships with diverse stakeholders.
-Ability to communicate effectively both orally and in writing. Ability to make presentations and develop reports that include technical information.
-Ability to work independently and as part of a team.
-Willingness to innovate, problem-solve and seek innovative solutions.
-Organizational level skills and experience for exempt employees include:
-Disposition and willingness to innovate, problem-solve, test, fail and adjust.
-Experience in modeling intercultural competence and demonstrated commitment to equity, inclusion and social justice.
-Demonstrated ability to think strategically, take initiative, and to maintain confidentiality.
-Project coordination and organization skills; ability to manage multiple projects with attention to detail; ability to handle interruptions, meet deadlines and complete accurate work.
-Self- directed, meets benchmarks and checks assumptions about the end goal. Clear on personal role in the team, shows willingness to support others to build momentum and share success; comfortable working in an office environment and offsite.
-Ability to thrive in a creative, responsive, and fast-paced culture.

Preferred Qualifications:
-Personal lived-experience of systemic hunger and/or its root causes (racism, sexism, heterosexism, cis-sexism, ableism, ageism, size-ism, ethnocentrism, and classism)

Organizational level preferred qualifications of exempt employees include:
-Multilingual skills at a minimum professional level of proficiency or greater in English and any additional language/s, defined as being able to speak the languages with sufficient structural accuracy and vocabulary to participate effectively in most formal and informal conversations on practical and professional topics.
-Multicultural skills of adaptation and integration are strongly preferred.
-Adaptation is defined as the capacity to communicate and interact with people of multiple cultures, backgrounds, and styles by incorporating and adapting to the world view and perspectives of others.
-Integration is defined as being able to move in and out of one's worldview and help others understand different cultures, backgrounds, and styles to promote diversity and inclusion.
-Commitment to continued professional development to strengthen capacity to work through an equity lens for equity and racial justice.
-Strong capacity to consider multiple perspectives, to pivot to respond to emerging needs and lead through organizational changes.
-Personal living/lived experience of hunger and/or systemic inequity/oppression.
-Knowledge of food banking, warehouse/wholesaling operations, work processes including assembly-line type processes preferred.


Comprehensive and competitive benefits package provided.

How to apply

Please apply directly through or website at www.oregonfoodbank.org

About the organization

Oregon Food Bank (OFB) believes that no one should be hungry. Our mission is to eliminate hunger and its root causes. We believe that food and health are basic human rights for all. We know that hunger is not just an individual experience; it is also a community-wide symptom of systemic barriers to employment, education, housing and health care such as systemic racism, sexism, and cissexism. That’s why we work systemically to achieve our mission to end hunger: we foster community connections to help people access nutritious food, and we build community power and strengthen networks of support and the safety net to eliminate the root causes of hunger for good.

We build community power to dismantle systems and policies that drive hunger and poverty.

Oregon Food Bank is an Equal Opportunity Employer, and we strongly encourage applications from candidates who can increase the diversity of our organization and strengthen our capacity to eliminate hunger. We believe strongly in the power of lived experience — and we actively seek individuals who have experienced hunger and its root causes to join our team. Our organization is stronger because of the leadership of people who have faced food insecurity in their own lives and/or hail from historically under-represented communities. Learn more about our commitment at oregonfoodbank.org/equity.

Additional information

Applications will be accepted through November 30th at 9:00PM PST. A cover letter is required for consideration. This position is hybrid (on-site/remote). The pay for this position is $65,398-$73,807.
In anticipation of the upcoming OSHA mandate, proof of COVID vaccination status will be required and/or an Oregon Food Bank approved exemption for health or religious reasons, which will require weekly COVID testing.

The Fine Print:
Work environment: Work is performed in an office environment while sitting in meetings or at a computer screen for extended periods inside and outside of Oregon Food Bank and will use computer and phones extensively.
Some work is performed in a warehouse environment while moving around and/or using heavy machinery for extended periods of time.
May work outside of general working hours of 8:00 – 5:00 p.m., such as evenings and weekends, and occasional travel out of town may occur.
This role requires travel/personal vehicle use /work outside normal hours.
Work may require to lift, move and carry objects from 20 to 40 pounds, such as boxes containing office and other supplies. Crouching, bending, kneeling and reaching when filing. Accommodations may be available upon request.

Background Check: This position does not require a criminal background check.