Vice President of Operations

Vice President of Operations

The Vice President of Operations is an integral executive senior leader for Hawaii Foodbank, overseeing the Foodbank’s operations and food sourcing departments on both O‘ahu and Kaua‘i. The Vice President of Operations formulates and executes overall operations and food sourcing strategy for the Foodbank, with a focus on growing and improving end-to-end supply chain operations, and uses data-driven evaluation metrics to ensure Hawaii Foodbank meets its programs and services-related impact goals. This position reports to the President & CEO and is a member of the Foodbank’s Executive Leadership Team.

End date
Opportunity type
Executive Director / CEO / Other C-Level Executives
Job responsibilities

Strategic Vision and Planning
•Strategic planning and organizational leadership; develop architecture that links goals and objectives and drives innovation in partnership with leadership team.
•In collaboration with the Executive Leadership Team, develop and maintain an annual operating plan that supports the organization’s annual goals and its long-term operations and food sourcing strategy.
•Drive End-to-End Supply Chain Improvement in: Food acquisition (dynamically sourced including: donated food and household products, purchased food, and government donated food), warehouse operations (receiving through delivery), waste management, inventory control, transportation and other logistics.
•Property Management: Security, Utilities, Facility maintenance, capital improvements and construction projects.
•Food Safety: Ensures the Foodbank meets or exceeds all food safety requirements and regulations including successful completion of annual or bi-annual food safety audits. Chairs the Food Safety Committee. Participates in the development and management of food quality and nutrition policy.
•Budget responsibility for all above areas.

Organizational and Divisional Leadership
•Serve as a contributing member of a consensus-driven executive team, aligning areas of responsibility with HFB strategic direction and supporting annual business goals and objectives.
•Collaborate across the Foodbank to develop and implement food sourcing and operations process improvements, optimizing deployment of available facilities, equipment, people, and funds.
•Lead, develop, and manage cross-functional and cross-department teams, ensuring that strategy, practices and initiatives are aligned with overall organizational objectives and growth.
•Partner with human resources on the development of division staff capabilities — with the goal of fostering a team culture of professional development and generating business results.
•Drive effective acquisition and deployment of HFB’s transportation fleet, equipment and supporting resources.
•Serve as a culture builder for the organization.
•Represent the Foodbank to local government, business and agriculture, Feeding America, other food banks, nonprofits and donors.
•In partnership with the Chief Financial Officer, manage and improve existing division IT hardware and application infrastructure. Leverage systems to drive a data-driven culture ever-intent on improving productivity and services while simultaneously lowering costs.

Supply Chain Management
•Develop and continuously improve a client-focused supply chain that enables growth in operations, develops talent to ensure resilience, improvement in service, and, in partnership with the Chief Impact Officer, increases community impact.
•Establish data-driven goals, performance metrics, and performance management tools for overall supply chain operations. Mentor staff in the creation and implementation of metrics to achieve process improvements.
•Meet food distribution volume and nutrition targets, warehouse standards expectations, and other division goals.
•Lead food handling safety and, in cooperation with the Director of HR, lead overall personnel safety procedures, DOT and OSHA compliance, and Injury and Illness Prevention Program (IIPP) maintenance and training.
•Leads the department in partnership with the following direct reports: Director of Operations and Facilities – O‘ahu. Director of Kaua‘i Branch, and the Director of Food Sourcing.

Application qualifications

Knowledge, Skills and Abilities
Required Competencies
• Demonstrated commitment to and passion for serving the community and alleviating hunger.
• At least 10 years of relevant industry experience in managing supply chain operations in food banking, food manufacturing, consumer packaged goods, retail food distribution or a related field.
• At least 10 years of experience with supply and demand planning, inventory management, procurement, distribution, operations, and transportation logistics.
• Minimum five years of creative and inspired leadership experience supervising senior management and frontline supervisors.
• Extensive experience working with leadership and cross-functional teams to make and execute disciplined decisions about operational systems and the deployment of resources.
• Possesses a track record of managing diverse teams and leading others to achieve ambitious results; clearly communicates goals and delegates responsibilities holding team members to a high standard of excellence and accountability and directly supporting and training them where required for their success.
• Deep understanding of sourcing and distribution operations, dynamic inventory management, and warehouse procedures to ensure the prompt and precise acquisition and delivery of food.
• Experience managing upkeep of facilities and equipment. Facility planning and relocation experience a plus.
• Experience identifying opportunities to implement management software/tools that make the supply chain more effective.
• Has a track record of designing systems that improve processes, as well as hands-on experience adapting/expanding a supply chain and distribution models for a changing market.
• Exceptional strategic thinking and problem-solving skills, with highly developed interpersonal and coaching skills and the ability to build trust-based relationships inside and outside the Foodbank.
• Demonstrated commitment to diversity, equity and inclusion, with the ability to serve as an exemplar for the organization’s values and foster an inclusive and respectful workplace.
• Clear and persuasive communicator; adept at providing and receiving feedback and navigating difficult conversations with people of diverse backgrounds and circumstances.
• Highly organized, prioritizes and plans work activities, uses time efficiently, develops realistic action plans, delegates effectively and gives the authority to work independently.
• Understands how to build and maintain a human-focused distribution network and come up with creative solutions to get food to end consumers.
• Valid driver’s license, insurable driving record and access to reliable transportation.

Preferred Qualifications
• Food banking experience or experience with produce or other food inventory a plus. Direct experience in Information Technology as a programmer, database or business analyst a plus.
• Experience in a mission-driven, community-based, or nonprofit organization with a variety of stakeholders and deeply rooted community values.
• Advanced certification in Six Sigma, Lean, or similar approaches to operations management, a plus.

Personal Attributes and Values
Mission and Culture Alignment
• Demonstrates a true passion for HFB’s mission to ensure no one in our community goes hungry.
• Leads as an action-oriented big picture thinker, yet manages details with a high degree of efficacy, flexibility, and professionalism.
• Works collaboratively, appreciates the value of consensus building, and brings a roll-up-the-sleeves orientation.
• Possesses cultural competence and is committed to diversity, equity, and inclusion; is diplomatic, comfortable with ambiguity, and thrives in dynamic, hard-working environments.
• Believes deeply that strong operations are mission-critical and required for resilience and has the passion and conviction to drive continuous improvements in the quality of products and services the Foodbank provides.

Strategic Execution
• Excels at analyzing and synthesizing data to drive planning, decision-making, and consensus building.
• Breaks down amorphous and complex ideas into clear evidence-based strategies and goals; translates broad concepts into actionable plans and adjusts course as needed with a focus on driving impact.


Competitive Salary and benefits (health, dental, vision, 401K, Vacation, sick leave, group life, flex spending)

How to apply

Please visit our website and apply online:

About the organization

Our mission is to nourish our ʻohana. The people of Hawaii are one ʻohana. Hawaii Foodbank provides food so that no one in our family goes hungry. We work to gather food and support from our communities. We then distribute food through charitable agencies to those in need. Our mission is from the heart, and we will fulfill our mission with integrity, humanity and aloha.
Hawaii Foodbank distributes over 20mm pounds of food each year partnering with more than 200 food partner agencies on O‘ahu and Kaua‘i and two PDO's on Maui and Hawai'i. Our food partner agencies are the most significant distribution avenue in our network – serving food in a variety of ways depending on the needs of their communities. These include food pantries, homeless shelters, soup kitchens, domestic abuse shelters, rehabilitation centers and more.

Additional information

As a condition of employment, applicants selected for hire are required to verify COVID-19 fully vaccinated status with HR prior to starting work.