Overall purpose of the position:
Under the supervision of the Partner Services Programs Manager, the Partner Services Program Coordinator is responsible for managing relationships with Maryland Food Bank (MFB) Pantry on the Go partners, school pantry partners, and stakeholders throughout Western and Central Maryland. This position is responsible for the implementation of software as a service product, pulling data and reports, keeping partner databases and contact information current, in addition to the monitoring and training of food safety standards and non-discrimination policies.
Project Management: In coordination with our internal implementation team, participate in the roll out of Link2Feed reporting systems throughout the Pantry on the Go and school pantry network. Plan partner meetings, support groups and on-going communications to keep users updated about the software, best practices and develop feedback loops.
Monitoring: Coordinates all activities related to the monitoring and evaluation of current and prospective Pantry on the Go and school pantry partners, ensuring compliance with Maryland Food Bank and Feeding America guidelines.
Customer Service and Communication: The Coordinator is expected to be able to build relationships with partners and stakeholders by being responsive, professional, and proactive. This position requires the ability to train or teach others with clarity, flexibility, and organization. Spanish speaking is preferred but not required.
• At least two (2) years in a relevant field of work, handling support tasks and customer service needs is required.
• At least two (2) years of demonstrated success in training or adult education and business communications is preferred.
• Extremely proficient in Microsoft Office.
• Demonstrated experience working with databases, software as a service products and spreadsheets.
• Strong written and oral communication skills.
• Strong interpersonal skills and customer focus.
• The ability to read, write and speak English is required.
Education High School diploma or GED required.
Medical, Dental, Vision Insurance
Short-term Disability Insurance
403(b) REtirement Plan
Employee Referrall Program
Submit Cover Letter and Resume to: [email protected]
The Maryland Food Bank is a non-profit organization leading the movement to end hunger in Maryland. We have an extensive network of community and organizational partners across the state that distribute food to the Marylanders who need us.
For more than four decades, the Maryland Food Bank has been our state’s leading food assistance organization, delivering food to underserved communities and marshalling the collective impact of more than 1300 community-based organizations. MFB strives to help the approximately 2 million food-insecure people in Maryland today get access to healthy food, as a means of enabling brighter futures. In late 2018, MFB expanded its core mission to include efforts to address the root causes of hunger, with the goal of helping more Marylanders become financially stable and food secure.
The employee will carry out some of the job duties from a professional office environment with little fluctuation in temperatures and low noise but may carry out some of the job duties at client sites. For these offsite duties, the employee travels by automobile and will be exposed to changing weather and noise conditions. Offsite duties will require employee to drive throughout Maryland counties for meetings and/or visits to various sites.
Moderate local travel of 3 days per week is expected to successfully perform this role. A valid driver’s license is required as well as an MVR showing no prior DUI/DWI’s and fewer than 2 points against the license.
The most important qualification for all Maryland Food Bank employees is their commitment to our mission: “Feeding people, strengthening communities, and ending hunger for more Marylanders.”