Social Services Manager

Social Services Manager

The Central Texas Food Bank is working hard to close the hunger gap and we want you to join us! Our mission is “to nourish hungry people and lead the community in the fight against hunger”. We are accomplishing this not only with our amazing programming and fundraising events, but by hiring motivated, mission-driven employees who have the drive to end hunger.

The Central Texas Food Bank is looking for a dynamic Social Services Manager in our Programs Department. This position is responsible for leading the Food Bank’s Social Services program, focused on supporting the Central Texas community with food access information, education and direct application assistance for SNAP (food stamps), Medicaid, CHIP, TANF and other public benefits. The Social Services Manager is responsible for strategic program growth and development, in alignment with CTFB’s broader programming, as well as ensuring efficient day-to-day program operations. This position manages a team of nine with four direct reports. Reporting to the Chief Program Officer, this position is highly visible internally and externally and is critically important in maintaining and expanding partnerships across our 21-county territory, including our Partner Agency network and other local and regional partners.

The Central Texas Food Bank is a member of the Community Partner Program (CPP). The CPP is a collaboration between the Texas Health and Human Services Commission (HHSC) and a statewide network of food banks; government, faith- and community-based agencies; and other social service organizations. Community Partners are trained and certified by HHSC to help low-income Texas apply for services using the HHSC online benefit portal,

End date
Opportunity type
Programs / Agency Relations / Clients
Job responsibilities

As the Social Services Manager, you will:
Provide leadership and general oversight of the Social Services program, including strategic planning, on-going reporting and program budgeting.
Build a collaborative team environment and ensure team and program integration into larger CTFB Programs department and across the organization.
Provide daily supervision of staff and ensure efficient day-to-day program operations.
Support the ongoing development, implementation and monitoring of program goals, reports, budget, and marketing efforts.
Serve as CTFB Site Manager for HHSC’s Community Partner Program (CPP).
Meet all scheduled reporting requirements of the Texas Health & Human Services Commission/Feeding Texas (HHSC/FT) contract and act as a key contact with designated HHSC and FT representatives.
Provide support to CTFB grant proposals, funder reports and other fundraising efforts.
Build and maintain team processes and systems that ensure efficient program operations.
Stay abreast of SNAP policies at the federal, state and local levels and determine how they impact our local Central Texas community and direct CTFB program operations.
Develop a thorough understanding of the application process for SNAP and other assistance programs.
Develop a comprehensive Partnership Development Strategy and oversee implementation, including partner relationship management and recognition.
Collaborate with the Research and Evaluation team on program-related research and data initiatives.
Work inter-departmentally to ensure program excellence.

Application qualifications

Bilingual in English/Spanish is strongly preferred.
Bachelor's degree in Public Policy, Social Work, Business or related field required.
Demonstrated 3-5 years of program management experience, including experience growing and expanding programs.
Three - five year’s full-time, wage-earning supervisory experience in Social Services and/or Social Work and relevant experience dealing with diverse populations in a face-to-face setting.
Ability to flex communication style to multiple cultural environments
Excellent written and verbal communication skills, and ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities.
Demonstrated commitment to diversity, equity and inclusion.
Demonstrated ability to successfully work with families of varying socio-economic backgrounds.
Proven knowledge and demonstrated proficiency with current HIPAA regulations required.
Demonstrated knowledge, understanding, familiarity, and sensitivity to hunger and poverty issues.
Ability to work cooperatively and productively within a high-performance, results-oriented, environment.
Ability to work independently with minimum supervision.
Must possess and maintain a valid Texas Driver’s License and proof of insurance.

Bonus points for:
Graduate degree preferred in social work, public administration or public policy, or related area.
In-depth knowledge of public benefits and Federal nutrition programs
Extensive experience and relationships with Central Texas community and service providers
Experience with public health and nutrition initiatives
Strategic planning experience

How to apply