The Senior Programs Operation Coordinator supports the Senior Programs Manager by providing operational support and coordination of the Central Pennsylvania Food Bank (CPFB) Senior Programs distribution program, which distributes to eligible senior citizens a monthly box of nutritious food supplied either by the Federal Commodity Supplemental Food Program (CSFP) or by the private ElderShare program. The Senior Programs Operation Coordinator will maintain program and recipient information, track metrics, and provide reports that analyze and evaluate monthly program results.
CPFB cultivates a culture of equity, diversity, inclusion, and belonging for all employees that respect their individual strengths, views, and experiences. We believe that our differences enable us to be a better team that makes better decisions, drives innovation, and delivers better organizational results.
• Oversee CSFP reporting spreadsheet (Form 102006) that is essential to tracking CSFP data and statistics, such as boxes distributed, boxes left over at sites, and how many boxes are distributed in each county.
• Responsible for completing the FNS 153 report for Hunger-Free Pennsylvania (HFPA). This is a monthly report that tracks all incoming CSFP inventory into the warehouse and what inventory is currently still at our partners’ sites.
• Assist Senior Programs Manager with maintaining the database where all records of seniors served is kept. Manipulation of sign-in sheets, senior registrations, seniors dropped, and oversight of partner sites.
• Responsible for completing numerous governmental and internal reports.
• Responsible for the development of monthly distribution calendars, daily orders to the warehouse for deliveries/pickups to relevant partner sites as well as the applicable sign-in sheets (including waiting lists).
• Assist with the development and maintenance of necessary programs and promotional materials.
• Maintain all records, filing, and paperwork on participants, and ensure all registration materials are up to date.
• Respond immediately to site coordinator or consumer inquiries and/or complaints.
• Ability to attend departmental and all-staff meetings as directed, staying informed of ongoing changes in department and overall organization.
• Participate in CPFB’s events as necessary, i.e. fundraisers, agency-wide events, etc., as well as off-site outreach events and networking.
• Perform other duties and responsibilities as assigned.
• In instances of a federal, state or locally declared emergency, CPFB is typically considered an essential service and emergency responder; all employees may be called in to perform regular or emergent duties.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without
Knowledge, Skills and Abilities:
• Passionate about working for an organization that values and promotes equity, diversity, inclusion and belonging (EDIB). Willing to embrace the food bank’s EDIB journey.
• Exemplary knowledge of Microsoft Office Suite, including Outlook, Excel, Access, and spreadsheet/database skills with excellent manipulation of Excel formulas to provide reporting accuracy.
• Work with the Senior Programs Manager to develop and monitor appropriate client-centered metrics, analysis, and spreadsheets to measure impact.
• Ability to provide exceptional customer service.
• Excellent interpersonal, problem solving, and teamwork skills.
• Passion for the CPFB’s mission and core values.
• Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations.
• Excellent verbal and written communication, organization, and public speaking skills.
• Outstanding organizational abilities and ability to coordinate projects and activities.
• Able to work well in a team environment, handle multiple assignments, and meet deadlines.
• High standard of professional ethics and conduct; ability to maintain confidentiality.
• Strong mathematics skills and organization is needed to maintain accuracy with thousands of commodities each month
• Ability to learn Primarius software.
• Ability to input and maintain accurate records, perform research and ability to compile data.
• Ability to operate standard office equipment (machines, tools, and devices) used in performing only the essential function include computer and related equipment, typewriter, calculator, photocopier, fax machine, and telephone.
Supervisory Responsibilities: None.
Physical Requirements or Licenses:
• This position has the ability to work remote, in-office or hybrid at the discretion of the Director of Agency Services and Outreach or based on the needs of the organization.
• Valid driver’s license with history of a good driving record.
• Ability to travel that may include consecutive overnight stays, and traveling by car, bus, and airplane.
• Conditions may include working outside in inclement weather, working closely with others, working alone, and working protracted or irregular hours.
• Must be able to occasionally lift or move up to 30 pounds.
• The work environment is typically quiet.
This position’s workload can be handled remotely. Applicants should be able to commute to one of the Food Bank’s three facilities for in-person activities and meetings.
The Food Bank’s work culture is progressive, forward thinking, and equity minded. Staff have the opportunity to fully develop their potential in a variety of ways. As organizational leaders, in shaping programs and advocacy efforts and in working towards a future where no one should be hungry.
Education and Experience:
Education: High school diploma required; advanced education a plus. College education and/or additional training and certifications are a plus.
Experience: Two years’ administrative assistance experience in a non-profit or human service role preferred.
We offer an excellent benefit package. Visit our website at www.centralpafoodbank.org
Applicants must submit a cover letter, resume and salary requirements by Friday, August 26, to Central Pennsylvania Food Bank, Department of Human Resources, 3908 Corey Road, Harrisburg, PA 17109 or email [email protected] or stop by our offices to complete an employment application. Excellent benefit package included.
We are a proud to be an equal opportunity employer and seek to bring our values of equity, diversity and inclusion to our hiring process. Beyond our commitment to non-discrimination, we encourage applications from applicants who can contribute to the diversity of our organization and who have lived experience of inequity.
The Central Pennsylvania Food Bank is a nonprofit organization committed to ending hunger in 27 counties across central Pennsylvania. By working with more than 1,300 local agencies and programs, we serve over 152,000 people in need each month through our two Healthy Food Hubs, located in Harrisburg and Williamsport.