Senior Manager - SNAP Programming

Senior Manager - SNAP Programming

Oversee the Food Bank’s Supplemental Nutrition Assistance Program (SNAP) outreach program. Coordinate a team of dedicated staff to administer application, advocacy, and outreach assistance to community members and partner agencies participating in the SNAP program. Act as a SNAP advocate and resource for community members and partner agencies. Lead the data tracking and SNAP-related strategic direction of GBFB.

End date
Opportunity type
Programs / Agency Relations / Clients
Job responsibilities

Position Summary

Oversee the Food Bank’s Supplemental Nutrition Assistance Program (SNAP) outreach program. Coordinate a team of dedicated staff to administer application, advocacy, and outreach assistance to community members and partner agencies participating in the SNAP program. Act as a SNAP advocate and resource for community members and partner agencies. Lead the data tracking and SNAP-related strategic direction of GBFB.

Position Essential Duties and Responsibilities

Implement the strategic plan for the Food Bank’s SNAP outreach activities by providing Director with oversight and direction for the planning, implementation, and evaluation of the SNAP program.
Participate in the planning, organization, and implementation of SNAP activities as part of GBFB’s strategic plan. Work with the VP of Community Impact to provide insight and recommendations on program expansion, financial accountability, and
Supervise and mentor SNAP Outreach Associates on SNAP policy, outreach, and application activities. Manage team’s administrative needs such as budgeting, training, performance evaluations and other daily, routine performance-based actions owned by SNAP team members.
Establish working relationships with partner agencies, program sites, and community partners to promote participation in SNAP via outreach, application assistance, education, and training. Act as an advocate and resource by providing support to these partners with field issues and policy changes.
Utilize GBFB software to manage the Food Bank’s digital SNAP referral initiative. Identify and collaborate with community partners to promote additional SNAP referrals. Evaluate initiative impact and ensure timely and accurate reporting to Feeding America.
Identify growth opportunities for GBFB’s digital SNAP strategy and act as a thought leader regarding what resources GBFB will need to engage in these opportunities.
Collaborate with the Project Management Office on updates and revisions needed to expand the SNAP partnership referral platform, community, and client management strategies
Oversee the implementation of data tracking tools in GBFB software to monitor outreach data and program results. Regularly report out program data as required.
Oversee and facilitate quarterly federal reimbursement process and quarterly reporting to Feeding America’s Google SNAP Program.
Maintain current knowledge of Federal and State SNAP policy to ensure barriers and opportunities are identified and addressed. Disseminate information to agencies, internal teams, and community partners.
Forecast application and meal impact by working with the Director of Business and Data Analytics to identify the influence GBFB’s SNAP work has on communities served.
Collaborate with GBFB’s Government Affairs team to identify policy opportunities that will improve the client experience with the program. Author GBFB SNAP-related blog posts and public comments for proposed rules or policies.
Act as a resource for the Department of Transitional Assistance (DTA) and community groups, internal teams, and agencies. Advocate on behalf of agencies and clients as necessary.
Coordinate with Development team to provide data for grant applications for SNAP activities.
Represent GBFB at community and professional meetings, including with the SNAP Coalition, Feeding America, and Food Research and Action Center (FRAC).
Act as subject matter expert in local, regional, and national meetings and speaking opportunities.

Application qualifications

Knowledge, Skills and Abilities

Highly organized with ability to work independently and successfully, multi-task, and meet deadlines.
Proven ability to establish relationships with diverse populations, and a demonstrated sensitivity to issues affecting low-income, food insecure populations.
Motivated, independent personality with strong attention to detail and organization.
Team-oriented with solid interdepartmental communication skills.
Ability to manage time and delegate responsibilities.
Bilingual in Spanish a plus.

Mandatory Education and Experience

Bachelor’s degree in Social Work, Sociology, Psychology, Nutrition, or another related field required. Master’s degree with a focus on public health, program evaluation, or other related fields preferred.
At least 5 years of experience working in Non-profit/Anti-hunger/Public health sector.
At least 5 years of experience working with diverse populations, age ranges, and group sizes.
At least 5 years of experience with program management and/or evaluation.
Knowledge of HIPAA laws and compliance required.
Working knowledge of Microsoft Office Suite.
Prior team management experience including budgets, performance evaluation, providing direction, setting priorities.
Valid driver’s license, access to a personal vehicle, and willingness to travel at least 2 days per week within Eastern MA.
Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Physical Demands

Lift or carry up to 25 lbs.
Ability to sit up to 3 hours at a time
Ability to work within an open air/cubicle environment

Work Environment

This job is performed in a traditional office setting.
This job relies heavily on telephonic interaction with clients.
This job may require work in the community such as with community centers, food pantries.


GBFB Overview
Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.

The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger-relief organization. Through compassion and action, together we can create a hunger free Eastern Massachusetts. GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust and Our Eastern Massachusetts Community.

GBFB Core Competencies
GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values. At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization. Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.

The GBFB Competency Framework focuses on six Core Competencies:

Contributes to a High-Performing Team
Builds a Shared Commitment
Empowers Others
Drives Continual Improvement
Communicates Collaboratively
Displays Authenticity and Transparency

Affirmative Action/EEO statement
GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.

Mandatory COVID-19 Vaccination Policy

Company policy requires that all employees be fully vaccinated against COVID-19, and all new hires must be fully vaccinated by the time they start employment. The Company will make reasonable accommodations in accordance with applicable law for qualified individuals to enable them to perform the essential functions of the job, unless doing so would create an undue hardship for the Company.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

GBFB is considered an essential response organization in times of disaster. As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.