Retail Food Coordinator

Retail Food Coordinator

The Central Texas Food Bank is working hard to close the hunger gap and we want you to join us! Our mission is “to nourish hungry people and lead the community in the fight against hunger”. We are accomplishing this not only with our amazing programming and fundraising events, but by hiring motivated, mission-driven employees who have the drive to end hunger.

The Central Texas Food Bank is looking for a dynamic Retail Food Coordinator in our Food Sourcing Department. This role will focus on developing and maintaining relationships with food donors to ensure eatable foods are available for the food bank. Reporting to the Food Sourcing Manager within the Food Sourcing Department, this position will spend significant time out of the office to visit with donors to ensure they have thorough understandings of established donation processes while also targeting efforts towards the expansion food donors.


End date
Opportunity type
Programs / Agency Relations / Clients
Job responsibilities

As a Retail Food Coordinator, you will:
Establish and maintain long-term, productive relationships with grocery retail donors at the store and regional management levels to ensure a consistent flow of nutritious donated food and non-food items.
Maintain strong, cooperative relationships with the food bank’s Transportation and Warehouse staff, including CTFB Drivers.
Act as an advocate in the reduction of food waste by educating key partners of the impact of eliminating hunger.
Onboard new grocery retail store locations to the food rescue program as needed.
Field all calls from grocery retail donors and provide excellent customer service; answer questions about their donation program, troubleshoot issues or concerns, and coordinate pickups as needed.
Maintain timely and appropriate donor recognition communications.
Maintain accurate and timely donation spreadsheets and provides reports as required. Provide monthly key performance indicator (KPI) data and other monthly or quarterly reports.
Setup donors and item numbers in CERES & other databases as needed.
Visit retail donors within 21 county service area.
Travel extensively, approximately 75%, within our 21 county service.

Application qualifications

You are a great candidate if you have:
High School Diploma or equivalent.
Proven demonstration of good judgment and discretion.
A valid government-issued Driver’s License and proof of auto liability insurance.
Strong computer skills including Microsoft Office, Word, Excel, Outlook, PowerPoint, internet applications in a Windows environment, and ability to learn internal software and applications.
Strong organizational skills, including ability to manage and prioritize multiple projects and tasks simultaneously in a high-energy, fast-paced environment.
Experience working with food retailers or within food industry.
Excellent customer service skills.
Desire to minimize food waste and end hunger.
Ability to work independently with minimal supervision.
Strong problem-solving skills.
Excellent written, interpersonal, and verbal communication skills.

Bonus points for:
Bachelor's degree in business, operations, supply chain management, other related field, or equivalent experience.
Experience working in the retail or manufacturing food industry.
Knowledge of warehousing procedures.
Bi-lingual in English and Spanish.
Experience using CRM to manage donor partnerships.
Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, repetitively lift and carry 50 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.
Conditions may include working inside, working around machines with moving parts and moving objects, working closely with others, working alone, and working protracted or irregular hours.