Programs & Services Director

Food Bank
Programs & Services Director

The ideal candidate for this position is strongly motivated by FOOD for Lane County’s mission and demonstrates a strong commitment to equity and service to marginalized communities. We seek a compassionate and insightful leader with a collaborative work style who is an active listener, supportive team builder, open-minded, accountable, and comfortable working in a complex nonprofit organization. The ideal candidate has excellent supervisory and program management skills and can effectively balance administrative and direct service needs.

The Programs & Services Director primary responsibilities include: providing oversight for a designated portfolio of FFLC programs and services, focusing on those that involve food distribution; assessment of community needs and how to best meet those needs; program development and evaluation; fostering community relationships and partnerships; and supervision of department personnel. The Programs & Services Director provides leadership for program planning and budgeting.

End date
Opportunity type
Programs / Agency Relations / Clients
Job responsibilities


Direction and oversight for an assigned portfolio of FFLC programs, working in close collaboration with the Programs & Education Director (see attached list of assigned programs, subject to adjustment):
- Support and design program responses to food insecurity that provide choice and dignity to people experiencing food insecurity.
- Lead change processes and staff development to deliver flexible, responsive, equitable and inclusive services.
- Ensure programs are aligned with mission and achieve their intended impact.
- Help conduct county-wide assessments of hunger and food insecurity.
- Work with agency staff to share public information about programs and services.
- Guide annual work plan process for assigned programs. Define and articulate funding priorities, develop budget and oversee spending and grant utilization.
- Oversee program development, design, implementation, and evaluation.
- Oversee compliance controls to satisfy conditions of federal, state and grant funded programs.
- Establish risk mitigation to safeguard food safety, charitable tax status and client civil rights, while empowering partners to deliver innovative and flexible programming.
- Coordinate COVID-19 and other emergency/disaster food distribution activity, acting as the point person for all pandemic or emergency-related community food distribution requests.
- Help ensure organizational readiness to provide applicable programs and services to the community in event of a disaster or emergency; work to enhance the level of readiness of partner agencies.
- Work with appropriate staff to write and submit grants, and assist with documenting and reporting grant outcomes.

Community partnerships:
- Develop and oversee relationships with community partners operating in health, human services, anti-poverty, and disaster preparedness areas to understand community factors and position FFLC as a primary contributor. Recent examples include representation on the Community Advisory Council for Trillium and Pacific Source and participation on the UO Food Security Task Force.
- Develop relationships with food assistance organizations to identify trends, develop innovative service delivery models and share best practices.
- Make public presentations and media appearances.
- Advocate for food and hunger-related issues affecting those who seek food assistance from FFLC and its network of partner agencies.

Organizational leadership and supervision of staff:
- Promote a positive work environment with high level focus on FFLC’s values of compassion, collaboration, and inclusion.
- As a member of the senior leadership team, directly contribute to the development of agency strategies, policies, and work culture.
- Exhibit leadership on complex situations that often requires skill in change management.
- Establish and model constructive interpersonal dynamics and build an energized team.
- Responsible for all aspects of personnel administration, including hiring, training, coaching, employee development, performance appraisals, discipline, and conflict resolution.

Budget and financial control:
- Prepare and justify department budget, manage expenses, analyze variances, and initiate corrective actions and spending adjustments to achieve financial objectives.
- Adhere to spending policies and procedures.
- Manage government contracts.
- Build on FFLC’s reputation as a high-performing steward of donor resources.

- Other duties as assigned.
- Represents FOOD for Lane County to the public with knowledge and respect.
- Attends the following regularly scheduled meetings: All Staff, Management Team, - Board of Directors, team meetings as scheduled, and Inventory.
- Help co-facilitate and support the Programs, Education and Services (PEAS) - Committee (includes Board, staff and community members).
- Help co-facilitate and support the Participant Advisory Council (includes program participants)

Application qualifications

- Bachelor’s degree or higher.
- Work experience relevant to the position, preferably including planning, program development, program evaluation and program or project management.
- Experience working with one or more communities of color – Latinx, Black, Indigenous, Asian.
- Bilingual Spanish/English preferred.
- Experience supervising staff, organizing and delegating work, and providing leadership.
- Ability to solve problems, manage multiple priorities, and move complex projects forward while paying attention to details and deliverables.
- Excellent verbal and written communication skills.
- Excellent research and analysis skills.
- Public speaking skills.
- Professional or volunteer experience with social services, food banking, hunger relief programming and/or community food systems work preferred.
- Ability to understand, negotiate and monitor contractual documents.
- Proficiency using Microsoft Windows and Office software, specifically Word, Excel, Outlook, and other software productivity tools.
- Ability to work in an open office environment with noise and interruptions.
- Safe driving record, valid Oregon driver’s license, current vehicle insurance and ability to use personal vehicle for FFLC business, and qualify for insurance coverage with FOOD for Lane County’s carrier.
- All offers for employment are contingent on a satisfactory background check.

How to apply

How to Apply:
Applicants must submit the following: 1) Cover letter 2) Resume and 3) Completed FFLC Application. Applications will be considered incomplete if they do not include all of the items listed.

Applications can be found on FFLC's website at

Email submissions (preferred)
Please visit our Employment Page on our website at to submit application materials by email.

Mail submissions
If you submit by mail, please reference the position you are applying for above the address on the envelope addressed to:

FOOD for Lane County
770 Bailey Hill Road
Eugene, OR 97402

Additional information

RESPONSIBLE TO: Executive Director
CLASS: Exempt
COMPENSATION: Starting salary $68,000-70,000/year. Health insurance benefits offered after 60 days of employment; other benefits offered after 90 days of employment.

FFLC is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, marital status, genetic information, veteran status, diverse ability or any other characteristic protected under local, state or federal law.