Programs and Experience Manager

South Bend
Programs and Experience Manager

The Programs and Experience Manager is charged with managing the development of a broad base of community volunteers, who actively support the Food Bank of Northern Indiana’s mission of creating a hunger-free community, in addition to managing all programs for the Food Bank to help generate avenues of additional revenue while helping to improve organizational relevance and sustainability.

End date
Opportunity type
Programs / Agency Relations / Clients
Job responsibilities

Essential Duties and Responsibilities:
1) Create, develop, evaluate and promote a volunteer utilization program from a diverse pool of active volunteers from the communities in the Food Bank’s six-county service area, including but not limited to: individuals, businesses, faith-based groups, civic groups, academic interns and governmental agency referrals.
2) Recruit, cultivate, and evaluate volunteers to ensure that the Food Bank is a volunteer site of choice in the community.
3) Foster relationships with current volunteers for continued partnership and work with key staff to develop volunteers into donors.
4) Represent Food Bank at volunteer recruitment fairs, Chamber of Commerce events, and Food Bank of Northern Indiana special events.
5) Create materials related to the volunteer management program.
6) Refresh current and develop new volunteer activities for Food Bank volunteers.
7) Research and implement best practices for volunteer management.
8) Maintain awareness relative to the field.
9) Assist Agency Relations Director in helping Food Bank partner agencies develop and implement effective volunteer management programs.
10) Participate in strategic planning for the Food Bank of Northern Indiana.
11) Engage in financial resource development by actively seeking, soliciting and securing program resources through volunteer contacts and relationships.
12) Engage in organization capacity-building activities.
13) Adhere to Feeding America and Food Bank regulations and guidelines (e.g. food safety)
14) Utilize Primarius and Mobile Team for program record keeping and data entry.
15) Assist other departments with activities as needed (e.g. events).
16) Provide excellent customer service to all potential donors, visitors, clients, and stakeholders.
17) Ensure the development, implementation and financial health of organizational programs, including but not limited to: Food 4 Kids Backpack Program, Healthy Choices Market, Healthy Choices Mobile Markets, Senior Nutrition Program, SNAP, and others as appropriate.
Minimum Qualifications for Education, Training and Experience:
• Bachelor’s degree or five years equivalent experience in customer service, sales, or program management.
• Demonstrated fundraising success.
• Ability to effectively communicate (written and oral) and work well with a variety of stakeholders and to manage people from different socioeconomic and cultural backgrounds.
• Excellent communications, interpersonal and customer service skills; comfortable with public speaking.
• Ability to generate enthusiasm and interest from others for working on Food Bank programs.
• Ability to adapt quickly to a changing business environment, including learning and applying new training and knowledge.
• Demonstrated attention to detail and the ability to problem-solve, analyze data, make sound decisions and manage projects.
• Must have a valid driver’s license and be insurable through FBNI.
• Ability to attend work functions and appointments outside of normal work hours, including early mornings, evenings and weekends as necessary.
• Performs all other duties as assigned by Executive Director and CEO.

Required Background, Knowledge, Skills and Abilities:
• Demonstrated relationship building.
• Demonstrated ability to work with diverse groups with a team approach and successful results.
• Ability to be a strong team player, work independently and collaborate with others as appropriate.
• Exhibit strong verbal, written, presentation, planning, time management and organizational skills. Ability to write, edit and proofread correspondence and presentation materials for accuracy and style.
• Must be detail-oriented, with the ability to plan, prioritize, take initiative, resolve problems, meet deadlines and multi-task.
• Demonstrated negotiation and problem-solving skills.
• Ability to make independent decisions.
• Must have high integrity and a strong work ethic.
• Working knowledge of Microsoft Office Suite and self-supporting as to computer and clerical needs.

Working Conditions:
This position may require early morning, evening or weekend work or a longer workday, as necessary. Requires a valid driver’s license and the ability to travel independently by car for work and have access to reliable transportation should the company vehicle not be available for use. Must be able to lift and move up to 50 pounds.

Employment requires a negative drug screening, Covid test and vaccination verification and successful background check.

The Food Bank of Northern Indiana is an Equal Employment Opportunity Employer and provides equal opportunities for employment and advancement for all individuals, regardless of age, gender, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.


Benefits of Working at the Food Bank of Northern Indiana:
• Ten holidays – New Year’s Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve and Christmas Day.
• Vacation and Sick Days – prorated for the first year based on hire date/available after 90 days.
• Health Insurance – Available the first month following 60 days of employment. Employee is responsible for 10% of the premium.
• Dental Insurance – free to employee regardless if covered under health insurance policy.
• Hearing and Vision Insurance – free to employee covered under health insurance policy.
• Life Insurance – free to staff member ($25,000 policy).
• Cell Phone Reimbursement - $60 per month.
• Short Term Disability Insurance – eligible the first month following 60 days of employment.
• Simple IRA – eligible after 90 days during open enrollment period which is November 1 with a 3% Food Bank of Northern Indiana contribution.

How to apply

Interested candidates should submit a letter of interest and resume to [email protected]

About the organization

The Food Bank of Northern Indiana works in partnership with the community to feed the hungry, increase awareness of the effects of hunger and lead programs designed to alleviate hunger. The Food Bank serves Elkhart, Kosciusko, LaPorte, Marshall, Starke and St. Joseph Counties and is a member of Feeding America, Feeding Indiana’s Hungry and United Way.

Additional information

Classification: Full-time, Exempt, 40 hours/week
Reports to: Executive Director and CEO
Salary Range: $35,000 - $38,000/annually