Programs and Experience Manager

South Bend
Programs and Experience Manager

The Programs and Experience Manager is charged with managing the development of a broad base of community volunteers who actively support the Food Bank of Northern Indiana's mission of creating a hunger free community, in addition to managing all programs for the Food Bank to help generate avenues of additional revenue while helping to improve organizational relevance and sustainability.

This is a full-time, salaried position that reports to the Executive Director and CEO.

End date
Opportunity type
Programs / Agency Relations / Clients
Job responsibilities

The following is a list of major duties and responsibilities for this position. It is not all-inclusive. Other duties and responsibilities may be added as needed and management as appropriate may modify this job description.
Essential Duties and Responsibilities
1. Create, develop, evaluate and promote a volunteer utilization program from a diverse pool of active volunteers from the community including but not limited to: individuals, businesses, faith-based groups, civic groups, academic interns and governmental agency referrals.
a. Recruit, cultivate, and evaluate volunteers to ensure that the Food Bank is a volunteer site of choice in the community.
b. Retain current volunteers and work with key staff to develop volunteers into donors.
c. Represent Food Bank at volunteer recruitment fairs, Chamber of Commerce events, and Food Bank of Northern Indiana special events.
d. Create materials related to the volunteer management program.
e. Refresh current and develop new volunteer activities for Food Bank volunteers.

2. Engage in volunteer management best practices.
a. Maintain awareness relative to the field.
b. Assist Agency Relations Director to help Food Bank partner agencies develop and implement effective volunteer management programs.

3. Participate in strategic planning for the Food Bank of Northern Indiana.
a. Engage in financial resource development by actively seeking, soliciting and securing program resources through volunteer contacts and relationships.
b. Engage in organization capacity-building activities.
c. Adhere to Feeding America and Food Bank regulations and guidelines (e.g. food safety).
d. Record keeping and data entry for programs in Primarius.
e. Assist with other departments and activities as needed (e.g. events).

4. Provide excellent customer service to all potential, donors, visitors, clients, and stakeholders.
a. Engage in the following tasks or behaviors that represent excellent customer service: timely responses, punctuality and attendance, treating others with respect, distributing quality product, being knowledgeable and providing accurate information, and using appropriate non-verbal and verbal communication.
5. Ensure the development, implementation and financial health of organizational programs including but not limited to: Food 4 Kids Backpack Program, Healthy Choices Market, Healthy Choices Mobile Markets, Senior Nutrition Program, SNAP, and others as appropriate.

Application qualifications

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions.
1. Bachelor’s degree or five years equivalent experience in customer service, sales, or program management.
2. Demonstrated fundraising success.
3. Ability to effectively communicate (written and oral) and work well with a variety of stakeholders from different socioeconomic and cultural backgrounds.
4. Excellent public speaking skills.
5. Ability to generate enthusiasm and interest from others for working on Food Bank programs.
6. Ability to adapt to quickly changing business environment including learning and applying new training and knowledge.
7. Demonstrated ability to problem solve, analyze data, make good decisions, attend to details and manage projects.
8. Good computer skills (word processing, spreadsheet, email).
9. Must have valid Indiana driver’s license and be insurable through FBNI.
10. Ability to manage people of all socio-economic backgrounds.
11. Flexible work schedule which may include occasional early morning, evening and weekend activities and appointments.
12. Other duties as assigned by supervisor.


Salary range is $35,000 - $41,000
Holidays – available after 90 days.
Vacation and sick days – available after 90 days (pro-rated the first year based on hire date).
Health insurance – first of the month following 60 days of employment. Employee responsible for 10% of the premium which is $50 per paycheck at this time.
Dental insurance – FREE to staff member regardless if they take health insurance or not.
Life insurance – FREE to staff member ($25,000 policy).
Cell phone – reimbursement $60.00 per month.
Short Term Disability insurance – eligible the first of the month following 60 days of employment.
Simple IRA – eligible after 90 days at open enrollment period (November 01 each year).

How to apply

Please provide a cover letter and resume to: Marijo Martinec, Executive Director and CEO of Food Bank of Northern Indiana.
[email protected]
No phone calls, please.

About the organization

The Food Bank of Northern Indiana works in partnership with the community to feed the hungry, increase awareness of the effects of hunger and lead programs designed to alleviate hunger.
The Food Bank of Northern Indiana serves Elkhart, LaPorte, Marshall, Starke and St. Joseph Counties and is a member of Feeding America, Feeding Indiana's Hungry (FIsH) and United Way.
The Food Bank of Northern Indiana is located in South Bend. During 2020, the Food Bank distributed 11.9 million pounds of food through a network of 140 agency partners.

Additional information