Partner Support Representative

City
Denver
State
Colorado
Title
Partner Support Representative
Description

Summary/Objective:

The Partner Support Representative is a primary point of contact for many of you, our important hunger relief partners. This internal position on our programs team is responsible for supporting our hunger relief partners through daily operations including training, placing orders, conducting partner reviews, and overseeing general program compliance. This role actively engages with all existing partner agencies to review, update, and maintain program files and documentation.

Opportunity type
Job
Category
Programs / Agency Relations / Clients
Job responsibilities

Essential Functions:

Responsible for maintenance of partner files; oversees WS and WY partner files including audits and filing
Responsible for orienting new partners including coordinating attendance, updating presentation materials, and leading the orientation session
Responsible for FRESH; communicating with partners/warehouse and key orders.
Maintain CERES database with current member agency information
Knowledge of Agency Express; agency set up and training
Ensures monitoring compliance standards set forth in Partner Support procedure manual
Schedule and conduct partner reviews.
Work with partners on Deliveries and communication.
Inactivates non-compliant or no activity agencies including CERES work and file archiving
Creates and updates all application, orientation, and monitoring packets
Sets up new agency file folders and files monthly
Maintains food pantry referral database for client assistance; updates Partner Support web pages
Updates and maintains Agency Relations Resource Center
Ensures partner partners compliance with food safety certification per Feeding America guidelines
Coordinates product recall information with FBR inventory staff and communicates to partner agencies
Creates monthly Division e-newsletter and other email notices as needed
Handles agency complaints, suggestions, and requests
Maintains Delivery Manifest and delivery communications
Work with Operations to identify partners for donor pickups
Performs partner agency training in Link2Feed
Back up to the order window
Creating and emailing out e-blast/newsletters to partner agencies

Application qualifications

Competencies:

Commitment to fulfilling the mission of FBR; represents the FBR brand in a positive manner internally and externally
Ability to provide excellent customer service and communicate effectively with a wide range of constituents
Able to interact with others in a diplomatic, courteous and positive manner
Strong work ethic, including organizational, multi-tasking and time management skills
Demonstrated ability to work independently; self-directed, proactive and independent problem solver
Proficient in Microsoft Word and Excel; strong data entry skills
Ability to effectively communicate with, influence and get work done through others
Ability to communicate persuasively and articulately both verbally and in writing
Comfortable with public speaking and delivering training sessions to large groups

Education and Experience:

High School diploma or equivalent required; Bachelor’s degree preferred
Minimum 2 years’ prior experience working in customer service roles
Prior experience working in a nonprofit environment strongly preferred
Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level; bilingual a plus
Must have a current driver license and reliable vehicle for frequent partner site visits

Benefits

Food Bank of the Rockies offers a fulfilling workplace and comprehensive benefits package, including: paid time off; paid sick leave; 10 paid holidays; 401K retirement plan with a 6 percent employer-paid match; and competitive employee health, dental, and vision, including maternity/paternity leave. We offer 8 hours of volunteer time.

About the organization

About Food Bank of the Rockies

Founded in 1978, Food Bank of the Rockies was originally known as the Colorado Food Clearing House. Operating from a 900-square-foot schoolroom in northwest Denver, the fledgling organization collected bread from a nearby Safeway store, our first food donor, and distributed it to Little Sisters of the Poor, our first partner agency. Today, Food Bank of the Rockies has extended its reach across northern Colorado, providing food and supplies to more than 800 hunger-relief programs.

Since 1978, Food Bank of the Rockies has provided more than 700 million meals for people in need. In 2021, through our direct service programs and partners, we have distributed over 66 million pounds of food, the equivalent of nearly 54 million meals annually or 226,000 meals every day to children, seniors and families in need. Food Bank of the Rockies is a member of Feeding America and of Feeding Colorado, a consortium of the five food banks operating in Colorado.

Food Bank of the Rockies has a staff of nearly 200 employees at distribution centers in Denver, Wyoming and the Western Slope.

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