Partner Agency Support Coordinator

Partner Agency Support Coordinator

We are hiring for a full-time job in the Agency & Program Services department at Second Harvest Food Bank of Middle Tennessee. The primary responsibilities include managing food order entry and distribution for specific programs within the department as well as providing superior customer service, both internally and externally.

Opportunity type
Programs / Agency Relations / Clients
Job responsibilities

Key Responsibilities:
- Provides customer support to Partner Agencies and program sites - including addressing order discrepancies, delivery questions, online ordering assistance, invoice and statement requests, past-due account reminders, and filing.
- Manages Mobile Pantry program - including managing funds, scheduling distributions with Partner Agencies, updating tracking and calendar, sending confirmation emails, and invoicing.
- Cross-trained with ability to fulfill needs and provide additional support to counterpart colleague in the same role, but with primary responsibilities of food order specifics for program sites and perishable distributions, including but not limited to order processing, scheduling, tracking, invoicing and communications.
When & Where: Typical daytime weekday schedule of Monday-Friday 8 AM – 4:30 PM to work primarily out of our distribution center in Nashville, TN. Occasional travel within the service area may be necessary.

Application qualifications

Education: High School diploma (or equivalent) required. Bachelor’s degree preferred.
Experience: 2+ years of related experience or training required.
Skills: Genuine compassion and appreciation for hunger issues and Second Harvest’s mission, superior customer service skills, seamlessly interacts with diverse communities, impeccable attention to detail, computer program proficiency and ability to learn new software. Bilingual in Spanish preferred.
Other requirements: our pre-hire process requires acceptable results from the following: professional reference feedback, criminal background, Motor Vehicle Record and a pre-employment drug test. Current Driver’s License and automobile insurance are also required. Criminal backgrounds are evaluated on a case-by-case basis considering several factors (timing, frequency, severity and job relation).


Work with a purpose: As one of Middle Tennessee’s largest nonprofits, our local hunger relief work is uniquely rewarding, hands-on and solutions-oriented. Our mission is to feed hungry people and work to solve hunger issues in our community. A career with Second Harvest ensures that you not only earn a paycheck, but also help your local community through meaningful work.

Award-winning workplace: we are a best-in-class workplace because we are passionate and people-focused, so that our community can count on us for our critical work. We are among The Tennessean’s Top Workplaces based solely on employee feedback. We are invested in our team and offer frequent whole-person wellness opportunities through our Harvest Wellbeing Program.

Compensation & Benefits: Second Harvest is proud to offer rich and affordable total compensation packages. Full-time employment includes 34+ days off, medical (employee-only is 100% employer paid), dental, vision, retirement (up to 8% match), disability insurance (short and long term) and long-term care insurance.

Diversity, Equity, Inclusion & Equal Employment Opportunity: Second Harvest embraces a philosophy that recognizes and values diversity. We want our employees to reflect the diversity of the communities in which we serve. We provide equal employment to all applicants and employees regardless of race, religion, color, gender, disability, national origin, ancestry, age, veteran status, sexual orientation, genetic information or other legally protected characteristics.

How to apply

Think this sounds like a role and workplace where you would thrive? Apply now!
You can express interest in joining our team, in any of the following ways:
- Online: employment application on our website -…. Resume and cover letter can be uploaded with applications on the website as well.
- Email: Resume and cover letter can be sent to our Human Resources team at [email protected].
- In-person: applications can be completed by visiting us on-site at any of our distribution centers, locations can be found on our website at

Additional information

Thanks for your interest in working for Second Harvest Food Bank of Middle Tennessee. We love it here and think you will too.