The Operations Director is responsible for leadership and direction of the Food Bank of Lincoln Distribution Center & personnel in the execution of their daily duties relating to the acquisition, receipt, storage, quality assurance, and distribution of food to those in need. The Operations Director will combine outstanding logistics and communication skills with a leadership style that establishes trust and the ability to coach and mentor the team. This person will develop and maintain Distribution Center standard operating procedures while establishing work plans and schedules to ensure cost-effective, safe, and efficient operations. Both AIB food safety and food defense guidelines and Feeding America network best practices will serve as standards for excellence.
-Promote, foster, and maintain a safe working environment for all staff and volunteers, while keeping the Food Bank of Lincoln’s Core Values (Collaboration, Compassion, Diversity, Education and Responsibility) top of mind.
-Develop, revise, and maintain standard operational and working practices and observe workers to ensure compliance with standards are maintained.
-Oversee and coordinate product acquisition, receiving, inventory, warehousing, transportation and distribution; assist with evaluation of operational processes and ongoing process improvement.
-Directly supervise operational management staff and indirectly supervise their direct reports.
-Coordinate completion of NAR (Network Activity Report) and assist with QPR (Quarterly Pounds Reports) in compliance with Feeding America standards.
-Lead execution and management of Food Safety Programs, AIB (American Institute of Baking) standards, and other safety regulatory compliance.
-Work directly with the Inventory Control Director, provide oversight of monthly inventories and project needs based on supply chain and food distribution activity.
-Provide oversight of DOT (Department of Transportation) program.
-Proactively anticipate current and future operational and building needs and develop plans to address those needs.
-Contribute to the creation of the operations budget, manage capital expenditures and expenses within the approved budget in collaboration with Chief Impact Officer and Chief Financial Officer.
-Participate in Distribution Center personnel recruitment, interviews, onboarding, evaluations, disciplinary actions, terminations and provide related documentation in conjunction with the Chief Impact Officer and other colleagues, when necessary.
-Oversee the maintenance of schedules for preventative maintenance and cleaning of Distribution Center, equipment, and Food Bank fleet.
-Maintain an effective pest control program and related vendor relationship(s).
-Oversee the general cleanliness and maintain order of Food Bank facility and grounds.
-Supervise the accurate record keeping of receipts, disbursements and related distribution center activities.
-Collaborate with and support Programs and Finance to create metrics and measure performance.
-Develop, manage, and grow relationships with product supply chain contacts
-Coordinate with administrative staff for the procurement and maintenance of supplies necessary for efficient Distribution Center operation.
-Ensure all operations team members achieve and maintain appropriate training and certifications.
-Other duties as assigned.
-Ability to handle multiple priorities and effectively execute with a diverse staff.
-Ability to provide excellent customer service via active listening and communication.
-Extensive management experience.
-Demonstrated leadership; ability to effectively coach and mentor in a team environment, collaborate and build relationships.
-Demonstrated ability to prioritize and follow through on multiple concurrent projects.
-Knowledge of warehouse sanitation and safe food handling standards.
-Creative problem-solving skills with strong organizational, analytical and planning skills.
-Ability to innovate and implement positive changes to advance the mission of the Food Bank.
-Experience operating forklifts and pallet jacks.
-Associates degree preferred or a minimum of five years warehouse work-related experience.
-Minimum five years warehouse work-related experience in management, food distribution/service, food banking or other systems with dynamic inventory.
-Excellent written and verbal communication.
-Strong computer skills, inventory and logistics systems, PC, Microsoft Office, report writing/query tools.
We’re proud to offer a unique variety of services along with our many partner agencies that help people in our community, making it easier to get food where they live, work and go to school.
Our mobile food service supplies nutritious food to households in Lincoln and surrounding communities throughout Southeast Nebraska.
We bring hope through our important youth & family services like the School Food Markets, BackPack Program, LPS Emergency Pantry and Housewarming Project.
SNAP, the Supplemental Nutrition Assistance Program, formerly known as the Food Stamp Program, helps put food on the table of individuals, families and seniors every month.