In this role, the employee is responsible for managing Maryland Food Bank (MFB) relationships and program effectiveness while providing instructional oversight to our Mobile Market Program initiative. Employee is responsible for managing route assignments, operational and transportation logistics, as well as a team of Mobile Market Program Coordinators and Drivers assigned to carrying out daily work. This position will play an active role in organization-wide planning, program development and policy management, fostering a positive identity for the MFB, engaging community partners, and supporting the effective distribution of food into areas of need.
60% Mobile Market Program Oversight:
In collaboration with Sr Regional Program Director, Sr Director Programs, and Regional Program Directors (RPDs) for Northern, Western, Southern and Baltimore City Regions, provide day to day management of Mobile Market Program. Dispatch multiple vehicles to accomplish scheduled deliveries on time, and with accuracy. Work in partnership with Transportation, Operations (warehouse) and Programs’ (Partner Services) Departments to support the coordination of vehicle usage and maintenance, product inventory movement, and increased food distribution in regionally designated areas of high need. Develop relationships with partnering site representatives and social service providers offering client support services. Coordinate schedules and plan activities in response to county-level priorities and regional goals. Work with Volunteer Program Manager to develop volunteer program which supports Mobile Market Events across a 14-county territory.
40% Administrative/Program Support:
Manage the collaborative efforts of staff, volunteers, and community resource providers to ensure program optimization. Assist employees in meeting performance metrics; manage employee development and training, administration of employee performance evaluations, and payroll. Maintain Link2Feed system files for accurate program reporting. Support RPD’s in reaching regional goals with emphasis on strategic response and program integration through detailed planning, logistical organization, and event scheduling, including partner/client service relations. Track and report statistical information regarding statewide program; client intake, food distribution including food usage and unmet food needs. Assist Sr. Regional Program Director with tracking program-related grants, budgeting, and maintaining Mobile Market accounts.
This position will have supervisory responsibility over two Mobile Market Program Coordinators and Drivers.
Experience with managing and coordinating operational logistics, including routing and vehicle maintenance. At least five (5) years of experience in a customer-service related role, plus three (3) years leadership experience. Experience operating a non-CDL box truck is preferred - training will be provided by the MFB and is required. Equivalent combination of education and experience will be considered.
Excellent written and oral communication skills, including developing and delivering presentations. Goal-oriented with a strategic mindset and ability to handle multiple priorities simultaneously. Experience in project management from initiating and planning, to executing, tracking, following up on issues, and reporting. Proven success in leading the development and implementation of process improvements. Excellent interpersonal, networking, and problem-solving skills. Strong customer focus. Proven success in managing and motivating others. Proficient in Microsoft Office.
Health, Dental, Vision Insurance, Life Insurance, FSA, EAP, 403(b) Retirement Plan
Send cover letter and resume to: [email protected]
COVER LETTER REQUIRED FOR CONSIDERATION
The Maryland Food Bank is a non-profit organization leading the movement to end hunger in Maryland. We have an extensive network of community and organizational partners across the state that distribute food to the Marylanders who need us.
For more than four decades, the Maryland Food Bank has been our state’s leading food assistance organization, delivering food to underserved communities and marshalling the collective impact of more than 1300 community-based organizations. MFB strives to help the approximately 2 million food-insecure people in Maryland today get access to healthy food, as a means of enabling brighter futures. In late 2018, MFB expanded its core mission to include efforts to address the root causes of hunger, with the goal of helping more Marylanders become financially stable and food secure.
Work Environment: The employee will carry out job duties from inside a professional office environment with little fluctuation in temperatures and low noise. Employee will also carry out job duties in the field, outdoors at mobile market site locations. For offsite duties, the employee is expected to travel by automobile and will be exposed to changing weather and noise conditions.
Physical Demands: Employee frequently lifts and/or moves up to 30 pounds
Travel: Regional travel is expected to successfully develop program coordination and implementation. A valid driver’s license is required as well as an MVR showing no prior DUI/DWI’s and fewer than 2 points against the license. The ability to read, write and speak English is required.
Due to the COVID-19 pandemic, during activities and events requiring the need to travel, safety measures must be adhered to for all occasions.
The following are non-essential functions of the position:
• Represent the Maryland Food Bank at related functions, as necessary.
• Assist in the implementation of program logistics.
• Support annual budget preparation.
• Perform other duties as requested.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all duties and responsibilities associated with it.
The most important qualification for all Maryland Food Bank employees is their commitment to our mission: “Feeding people, strengthening communities, and ending hunger for more Marylanders.”
WORK LOCATION: on-site/on the road