IT Specialist

City
Austin
State
Texas
Title
IT Specialist
Description

Looking for a way to make a difference without sacrificing a competitive salary and excellent benefits? Now might be a good time to explore this opportunity with the Central Texas Food Bank. We’re looking for highly-motivated people to bring their unique skills to bear on our mission of nourishing hungry people and leading the community in the fight against hunger. As the region’s largest hunger relief charity, the Food Bank offers a diverse and inclusive workplace, professional development opportunities, and a culture of promoting from within.

The Central Texas Food Bank is looking for an IT Specialist. The objective of this position is to provide computer end-user support and technical assistance to Food Bank staff. Responsibilities include, but are not limited to, the set-up and support of approximately 100 PC’s, laptops, printers and projectors; installation, diagnosis of software and hardware problems, preventive maintenance, upgrading, and repairing to provide optimal performance for users.

End date
Opportunity type
Job
Category
Administration (e.g., Finance, IT, HR)
Job responsibilities

As an IT Specialist, you will be expected to:
Plan and manage the installation, upgrade, repair, movement, and replacement of desktop PCs, laptops, and peripherals
Support MS Office and all other Food Bank client-based application software on Windows operating systems and mobile devices
Provide primary support for the Food Bank Helpdesk on day-to-day technical issues
Provide for the check in and out of Food Bank owned computer related equipment such as laptops and projectors
Recommend new hardware and software solutions to benefit the Food Bank operations and missions
Manage or implement spam/spyware blocking technologies and remediation
Support and deploy various wireless devices, including smartphones
Manage network and desktop support tools as well as IT automation initiatives
Support remote users and infrastructure at offsite locations
Provide training and/or overviews to new and existing staff on IT programs and applications
Maintain an up-to-date database of assets, usernames, license keys, passwords, and other information vital to the IT department and organization
Maintain regular data backups and complete restoration tasks when necessary
Work with outside vendors to resolve issues with services or equipment
Support VOIP phone system
Manage Active Directory users and groups
Manage Microsoft Exchange mailboxes and distribution groups
Ensure overall infrastructure health including phones, LAN and WAN

Application qualifications

You are a great candidate if you have
Three or more years of helpdesk and desktop support experience in a business environment and/or a non-profit organization
Bachelor's degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) required
Strong knowledge of Windows operating system installation, configuration, and troubleshooting
Must possess strong customer service and interaction skills and a willingness to assist staff that represents a varied level of computer skills
Ability to quickly and independently understand new technology, then provide support and consultation on usage of new technologies
Must be able to verbally convey complex communications to individuals and groups in a clear and non-technical manner
Ability to understand and follow written and verbal instructions and work cooperatively with staff, volunteers and clients
Self-directed and able to report activity to supervisor
Strong organizational skills and able to organize reports in a clear and concise manner
Must be able to handle and protect confidential information
Bonus points for
Industry certifications such as CompTIA A+, Network+, MCP, or MCDST preferred but not required
Competent in local and network print services and printer support
Experience with virtualization technology (VMware)
Working knowledge of network and data communication protocols and technologies

Benefits

Medical, Dental, Vision, PTO 403(b)

Deadline
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