This remote role provides expert technical support and project management for CFBNJ application initiatives. Working with the CFBNJ team members you will develop scripts, processes, and procedures to streamline operations and provide value back to the organization. This role will troubleshoot complex application issues including enterprise systems and customer developed applications. They will work closely with members of the team and key stakeholders to automate processes and deploy technologies that increase efficiencies, reduce risk or add value to the overall business. They will facilitate upgrades, maintenance, and all other service activities to ensure availability of the applications. This role will also assist with establishing the KPIs and proactive monitoring required to demonstrate the service is up and running, accessible, and performing to established SLAs. This role will contribute to the 24x7 support of this service.
Assisting in managing the Run Operations and Build activities around the application ecosystem.
Troubleshooting complex systems crossing multiple technologies and business functions.
Contributing to automating all aspects of the business processes
Working with business and technology teams to establish KPIs and SLAs for proactive monitoring of applications
Contributing toward continuous improvement of application services
Ensuring the project management methodology is followed for all projects.
Ensuring appropriate testing is performed on all application enhancements and deployments
Ensuring Application Services are at current versions and support levels
Contributing to 24x7 On-Call support for Application Services
Creating modifying professional technical documentation
Self-directed and capable of setting priorities and meeting deadlines.
Exceptional analytical, problem-solving skills.
Solid understanding of the SDLC with both waterfall and agile experience.
Understanding of Enterprise Resource Planning (ERP) Systems concepts and familiarity with Microsoft NAV applications suite.
Solid understanding of core business processes around Finance, Distribution and Supply Chain.
Exceptional written and verbal communication skills.
Must be able to work well in a team environment and interact with other departments and staff throughout the organization.
Ability to answer all email, voice mail and written documents in a timely manner.
Attention to detail is required.
At least 5 years of relevant experience working with Microsoft Dynamics NAV or Microsoft Dynamics 365 Business Central.
Experience with Microsoft Project.
Demonstrated skill in critical thinking and problem-solving methods
Bachelor’s degree from an accredited university required. Computer Science, Engineering or Information Systems field of study preferred.
As a vital member in the fight against hunger, you will receive competitive pay, medical, dental, vision, 401k, paid life insurance, holiday pay, and paid vacation and sick time.
The Community FoodBank of New Jersey provides food for people in need while striving to end hunger in our state. While food distribution is central to our mission, we also deploy several important programs aimed at addressing the root causes of hunger for people of all ages and backgrounds.