Donor Database Specialist

City
Santa Clara
State
California
Title
Donor Database Specialist
Description

The Donor Database Specialist is a key part of the Development Operations team which is responsible for processing over 125,000 gifts per year and providing excellent customer service to our donors and fundraisers. During the next year, we will be migrating the donor database to Salesforce.
The Specialist will master our systems and processes involving our online giving platforms. The Specialist will provide the highest standard of donor stewardship and excellent internal customer service to fundraisers and other food bank colleagues. The Specialist will be flexible and able to respond to the changing needs of our fundraising programs throughout the year and especially during peak holiday gift processing. The Specialist will learn new technology and will contribute to the department’s adoption of Salesforce.
The Specialist will demonstrate strong interpersonal, analytical, and technical skills and impeccable attention to detail. We are a very collaborative team, open to new ideas that allow for an improved donor and employee experience.

End date
Opportunity type
Job
Category
Fundraising / Development
Job responsibilities

Gift Processing and Support
• Ensure donor data gets properly imported from our giving platforms to our database.
• Complete recurring donor gift processing, enrollments, updates and verifications.
• Assist in troubleshooting the giving platforms.
• Review gift coding for accuracy and ensure alignment of current campaigns and appeal codes.
• Serve as back-up for stock gift processes including reviewing stock gift allocation.
Donor Database Updates and Verifications
• Download new constituent records created online.
• Update donor information including address, email, phone changes, and contact settings accurately.
• Ensure data integrity by running regular audit queries and merging records.
• Assist as needed with transition from Raiser’s Edge to Salesforce in 2023.

Application qualifications

• Experience using Raisers Edge and/or Salesforce CRM is preferred.
• Proficiency in Microsoft Office including Outlook, Word, and Excel.
• Exceptional organization and prioritization skills with meticulous attention to detail.
• Commitment to accuracy and excellent proof-reading skills.
• Experience providing internal customer service and/or technical support to users of all levels and backgrounds.
• Ability to make frequent changes of routine and pace of activity due to unpredictable demands without loss of efficiency or composure.
• Possess a passion for the advancement of the agency’s mission.
• Demonstrated ability to organize, plan and carry out work assignments to meet specific timelines; dependable in maintaining work hours; proven record of accuracy in completing and reviewing data.
• Strong critical thinking skills, natural good judgement and decision-making skills.
• Proven ability to work both independently and cross-functionally within teams.
• Ability to work flexible hours, including evenings and weekends as needed.

Benefits

$24.50 - $27.96 is the wage range for this position. The hourly wage offer will be commensurate with skills and experience. Outstanding and generous health benefits program, 4 weeks of Flexible Time Off (vacation and sick), ten paid holidays, and retirement plan.

About the organization

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of more than 300 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley and the economic downturn caused by the COVID-19 pandemic, Second Harvest is now serving an average of 400,000 people every month, a 60% increase over pre-pandemic levels. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.

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