Director of Programs

City
Waterloo
State
Iowa
Title
Director of Programs
Description

The Director of Programs is a member of the leadership team with joint responsibility for organizational leadership, mission success and financial strength, and operational responsibility for the following: network relations, compliance, program capacity building, strategic development, evaluation, customer service and relationship building. The Director of Programs sets challenging goals and uses data to track and show success in meeting those goals.

The ideal Director of Programs for the Northeast Iowa Food Bank understands and is passionate about the organization’s mission to provide nutritious food and grocery product to those in need in our 16-county service area. This individual will be a vital component of the Food Bank’s leadership team by providing over 6.9 million meals annually to the over 35,000 food insecure people in northeast Iowa. With this Director level position, this team member must demonstrate outstanding organizational, planning, implementation skills, critically think and understand the vision and big picture thinking in order to provide effective and efficient ways to partner with the community and those who are hungry. The ability to work in a fast-paced and progressive environment will be the key to success in this role, as the Northeast Iowa Food Bank continually strives to work towards closing the Meal Gap in northeast Iowa.

This individual will have exceptionally articulate communication, interpersonal and leadership skills, which will be critical for the development of strong relationships between volunteers, clients, coworkers, and the community. Cultural competency is of utmost importance, as the Director of Programs will work with diverse populations on a regular basis. The Director of Programs must possess a strong sense of initiative to continually improve the Food Bank’s various programming and experiences, and take on other duties as necessary.

A passion for social justice and compassion for others are keys to being a staff member at the Northeast Iowa Food Bank. At the Northeast Iowa Food Bank we strive to work as a unified team to close the Meal Gap in northeast Iowa, to this end the Director of Programs needs to be capable of working as a team, as well as being a self-starter. In addition, maintaining a positive outlook will play a large role in being a motivator and encourager for volunteers, clients, and staff members alike.

End date
Opportunity type
Job
Category
Programs / Agency Relations / Clients
Job responsibilities

Position Responsibilities & Essential Functions include but are not limited to the following:

Interdepartmental Leadership and Collaboration
 Oversee and collaborate with the Pantry Services Supervisor, Partner Capacity Supervisor, SNAP Outreach Manager, Culinary Programs Manager, Service Insights Manager, and other direct reports to ensure departments have the support and resources necessary for success.
 Review, assess and bolster existing programming with the goal of providing a comprehensive and effective set of a service solutions – direct, indirect, referral, etc. – that help individuals and families stabilize and thrive.
 Participate as a member of the leadership team to align team focus to increase
 Regularly communicate department activities and initiatives to Integrator and the leadership team. Promote clear communication and collaboration between all departments
 Provide support and liaison to other Food Bank constituents, Board of Directors, other food banks, and the national office, where relevant and appropriate.
Agency Network Capacity
 Develop and supervise agency relations staff in the implementation of annual and long-range plans and day-to-day activities; provide training and resources as necessary.
 Oversee and ssess agency network capacity and develop and implement plans to alleviate food insecurity throughout the Food Bank service area; conduct ongoing evaluation of agency relations’ impact on alleviating food insecurity throughout the Food Bank service area.
 Develop and maintain an effective agency relations team, complete with operating and training manuals, updated policies and procedures, and professional presentation of internal and external communication materials.
 Oversee and assist in developing and conduct workshops and other training forums with agency relations staff for agency partners to address common deficiencies and encourage growth and best practice, as identified in agency surveys, on-site monitoring and assessments.
 Work with Development, Marketing and Finance personnel to gather, analyze and report financial and program data and stories for publications, grant applications and grant accountability.
Non-Agency Program Capacity
 Oversee, collaborate with and coach the Program staff in:
o Conducting and analyzing program evaluation—develop evaluation tools to measure impact and sustainability of Programs, develop recommendations and strategies to resolve issues and enhance performance, implement strategies and measure impact on desired results;
o Developing and conducting workshops and other training forums for program partners to address common deficiencies and encourage growth and best practice, as identified in program surveys, on-site monitoring and assessments.
o Working with Development, Marketing and Finance personnel to gather, analyze and report financial and program data and stories for publications, grant applications and grant accountability.
Building Relationships
 Cultivate current and new innovative community partnerships (i.e. government, schools, healthcare, etc.) to foster collaboration and build capacity to achieve the long-term hunger relief goals. Be proactive in the community to lift the voice of those we serve by integrating our work with other community organizations.
 Build external relationships, collaborations and partnerships with other organizations in order to broaden services. This include representing the Food Bank at meetings such as Feeding America’s agency or program conferences, and relevant community meetings and events.
 Continuously prospect for new and expanded collaborations thereby enhancing program funding and services to food insecure northeast Iowans.
 Brings community players together to discuss holistic approaches to providing services to clients
 Develops and executes community and client needs assessments to determine programming
Compliance, Evaluation & Research
 Manage to ensure that all agency and program partners comply with Feeding America and other relevant sanctioning bodies' operating guidelines, rules and regulations.
 Establish standards for and oversee agency and program site visits/monitoring and ensure that member agencies and programs are properly trained in food safety, Civil Rights and required documentation.
 Provide leadership around the best use of service insights technology systems to gather and analyze data to inform programming and measure outcomes of those served in collaboration with internal NEIFB staff and external partners. Use data to inform expansion of services and programs.
 Research new, special programs and make recommendations about implementation to management team
 Identify, create and develop evaluation tools used on current NEIFB program to measure their ongoing effectiveness
 Establish, track and report out on key performance indicators to measure program success, quality of services and outcomes for new programs.
Personnel Management and Supervision
 Directs hiring, training and supervision of department team members, including paid staff and volunteers/interns.
 Supports team members by: establishing performance objectives and measuring progress toward goals; leading team meetings; developing team members’ skills and abilities, both individually and as a group, in order to increase effectiveness; and ensuring that employees have access to the resources needed to be successful.
Administrative/Other
 Prepare, administer and monitor the department’s budgets in accordance with established procedures.
 Evaluate organizational polices, ensuring they are modified, or new ones are created in light of changing organizational need, and/or to remain compliant with regulations.
 Provide back-up coverage and support to all direct reports.
 Greet, train and supervise volunteers as well as share the mission of the NEIFB; provide general guidance of projects; assure proper training of volunteers to include specific jobs and safety concerns. Communicate frequently with volunteers to ensure they are satisfied and appropriately placed.
 In instances of a federal, state or locally declared emergency, NEIFB is typically considered an essential service and emergency responder; all employees may be called in to perform regular or emergent duties.
 Perform any other duties as needed to fulfill our mission, drive our vision and abide by our values.

Application qualifications

Position Responsibilities & Essential Functions include but are not limited to the following:

Interdepartmental Leadership and Collaboration
 Oversee and collaborate with the Pantry Services Supervisor, Partner Capacity Supervisor, SNAP Outreach Manager, Culinary Programs Manager, Service Insights Manager, and other direct reports to ensure departments have the support and resources necessary for success.
 Review, assess and bolster existing programming with the goal of providing a comprehensive and effective set of a service solutions – direct, indirect, referral, etc. – that help individuals and families stabilize and thrive.
 Participate as a member of the leadership team to align team focus to increase
 Regularly communicate department activities and initiatives to Integrator and the leadership team. Promote clear communication and collaboration between all departments
 Provide support and liaison to other Food Bank constituents, Board of Directors, other food banks, and the national office, where relevant and appropriate.
Agency Network Capacity
 Develop and supervise agency relations staff in the implementation of annual and long-range plans and day-to-day activities; provide training and resources as necessary.
 Oversee and ssess agency network capacity and develop and implement plans to alleviate food insecurity throughout the Food Bank service area; conduct ongoing evaluation of agency relations’ impact on alleviating food insecurity throughout the Food Bank service area.
 Develop and maintain an effective agency relations team, complete with operating and training manuals, updated policies and procedures, and professional presentation of internal and external communication materials.
 Oversee and assist in developing and conduct workshops and other training forums with agency relations staff for agency partners to address common deficiencies and encourage growth and best practice, as identified in agency surveys, on-site monitoring and assessments.
 Work with Development, Marketing and Finance personnel to gather, analyze and report financial and program data and stories for publications, grant applications and grant accountability.
Non-Agency Program Capacity
 Oversee, collaborate with and coach the Program staff in:
o Conducting and analyzing program evaluation—develop evaluation tools to measure impact and sustainability of Programs, develop recommendations and strategies to resolve issues and enhance performance, implement strategies and measure impact on desired results;
o Developing and conducting workshops and other training forums for program partners to address common deficiencies and encourage growth and best practice, as identified in program surveys, on-site monitoring and assessments.
o Working with Development, Marketing and Finance personnel to gather, analyze and report financial and program data and stories for publications, grant applications and grant accountability.
Building Relationships
 Cultivate current and new innovative community partnerships (i.e. government, schools, healthcare, etc.) to foster collaboration and build capacity to achieve the long-term hunger relief goals. Be proactive in the community to lift the voice of those we serve by integrating our work with other community organizations.
 Build external relationships, collaborations and partnerships with other organizations in order to broaden services. This include representing the Food Bank at meetings such as Feeding America’s agency or program conferences, and relevant community meetings and events.
 Continuously prospect for new and expanded collaborations thereby enhancing program funding and services to food insecure northeast Iowans.
 Brings community players together to discuss holistic approaches to providing services to clients
 Develops and executes community and client needs assessments to determine programming
Compliance, Evaluation & Research
 Manage to ensure that all agency and program partners comply with Feeding America and other relevant sanctioning bodies' operating guidelines, rules and regulations.
 Establish standards for and oversee agency and program site visits/monitoring and ensure that member agencies and programs are properly trained in food safety, Civil Rights and required documentation.
 Provide leadership around the best use of service insights technology systems to gather and analyze data to inform programming and measure outcomes of those served in collaboration with internal NEIFB staff and external partners. Use data to inform expansion of services and programs.
 Research new, special programs and make recommendations about implementation to management team
 Identify, create and develop evaluation tools used on current NEIFB program to measure their ongoing effectiveness
 Establish, track and report out on key performance indicators to measure program success, quality of services and outcomes for new programs.
Personnel Management and Supervision
 Directs hiring, training and supervision of department team members, including paid staff and volunteers/interns.
 Supports team members by: establishing performance objectives and measuring progress toward goals; leading team meetings; developing team members’ skills and abilities, both individually and as a group, in order to increase effectiveness; and ensuring that employees have access to the resources needed to be successful.
Administrative/Other
 Prepare, administer and monitor the department’s budgets in accordance with established procedures.
 Evaluate organizational polices, ensuring they are modified, or new ones are created in light of changing organizational need, and/or to remain compliant with regulations.
 Provide back-up coverage and support to all direct reports.
 Greet, train and supervise volunteers as well as share the mission of the NEIFB; provide general guidance of projects; assure proper training of volunteers to include specific jobs and safety concerns. Communicate frequently with volunteers to ensure they are satisfied and appropriately placed.
 In instances of a federal, state or locally declared emergency, NEIFB is typically considered an essential service and emergency responder; all employees may be called in to perform regular or emergent duties.
 Perform any other duties as needed to fulfill our mission, drive our vision and abide by our values.

Competencies/Qualifications
Management Skills
 Create a positive environment where two-way communication and a strong sense of trust is established.
 Ability to identify and resolve problems in a timely manner.
 Ability to delegate work assignments.
 Ability to motivate others to perform well and receive feedback.
 Exhibits sound judgment and makes timely decisions.
 Ability to respond to an emergency situation.
 Set clear goals focused on measurable results and holds self and others accountable for delivering against agreed upon goals.
 Maintain high standards for self and others and provides supportive coaching and direct feedback.
 Ensure that responsibilities and authorities of employees are defined and understood. Establish goals, monitor progress and provide coaching to enable them to meet their goals. Ensure that the staff in the seats that they are in, get it, want it and have the capacity for the job.
 Ensure team members are fully trained on the skills necessary for them to succeed.
 Ensure workload is distributed equitably by monitoring overtime and task assignments.
Personal Effectiveness
 Shows up to work on time, and follows instructions, policies and procedures. Ability to make the best use of available time and resources; balance quality of work with meeting deadlines.
 Shows interest in, anticipates and responds timely to customer and employee needs.
 Ability to work and communicate with people of diverse backgrounds.
 Superior attention to detail with the ability to make correlations and identify downstream impacts.
 Ability to organize and prioritize work, be proactive, take initiative, resolve problems, follow through and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
 Skilled in managing multiple projects and conflicting priorities, can autonomously prioritize deliverables and work under tight deadlines.
 Possess a positive and productive attitude.
 Passion, enthusiasm, focus, and creativity around the Northeast Iowa Food Bank’s values of community, leadership, transparency, innovation and diversity.
 Ability to work both independently and as part of a team.
 Respects and maintains confidentiality; tells the truth and is honest in all dealings; avoids situations and actions considered inappropriate or which present a conflict of interest.
 Adheres to all workplace safety standards and practices.
 Manages own time, priorities and resources to achieve goals.
 Maintains composure in stressful or adverse situations.
 Ability to cultivate and develop equitable and inclusive working relationships with staff, volunteers, community partners, vendors and applicants.
Communications
 Demonstrate a clear understanding of internal and external customers by listening and responding to their needs in a timely manner.
 Ability to read, analyze, and interpret technical procedures, or governmental regulations.
 Ability to write reports, business correspondence and procedure manuals.
 Effectively communicate project and operating priorities to key stakeholder audiences that may include staff, network food bank members, donors and other audiences.
 Communicate clearly and effectively through verbal and written communication across individual, small group and formal presentation settings.
 Ability to give clear written and verbal instructions to both technical and non-technical users.
 Ability to effectively coach and mentor team members; collaborate and build relationships.
 Ability to communicate the branded message internally and externally (mission, vision, values).
Analytical Thinking
 Notices discrepancies and inconsistencies in available information.
 Approaches a complex task or problem by breaking it down into component parts and considering each part in detail.
 Weighs the costs, benefits, risks, and chances for success in making a decision.
Collaborate Internally & Externally
 Actively support collaboration within and between departments and with key stakeholders.
 Seek input and resolves issues with a focus on mission and what’s best for the people we serve.
Forward Thinking
 Anticipates possible problems and develops contingency plans in advance.
 Notices trends in the industry or marketplace and develops plans to prepare for opportunities or problems.
 Anticipates the consequences of situations and plans accordingly.
 Drives the department in the NEIFB’s vision and get department going in the same direction
Technical Expertise
 Effectively applies advanced technical knowledge to solve a range of problems and make improvements.
 Possesses an in-depth knowledge and skill in a technical area.
 Is sought out as an expert to provide advice or solutions in his/her technical area.
 Track latest practices, innovations, and technology and ways these could improve processes within the organization.
 The employee will also be expected to effectively learn and use internal software programs as necessary.
 Have a track record of success in overseeing the development and implementation of department specific management strategies.
 Understand the importance and power of internal/external insight and use them accordingly.

Ticket/Specifications:
Required:
 Bachelor’s Degree in program management, public health administration or other related field; or Bachelor’s Degree in a related field combined with applicable coursework, training and experience.
 Minimum of 3 years in a senior programmatic role, partnering with executive staff, resulting in the development and implementation of creative programmatic management strategies.
 Minimum five years of creative and inspired leadership experience supervising senior managers and driving innovation both within a department and across an organization.
 Exceptional strategic thinking and problem-solving skills, with highly developed interpersonal and coaching skills and the ability to build collaborative, trust-based relationships inside and outside NEIFB.
 Demonstrated commitment to diversity, equity and inclusion; ability to serve as an exemplar for the organization’s values and foster an inclusive and respectful workplace.
 Demonstrated experience with strategic planning, communication management, financial planning and analysis, and project management.
 Ability to motivate teams to produce quality materials within tight timeframes; proven capability to balance several projects and meet deadlines.
 Ability to work flexible hours, including some evenings and weekends.
 Must pass a criminal background check
 Valid driver’s license, safe driving record, current vehicle insurance and ability to use personal vehicle for OFB business
 Interest in and commitment to the mission of the Food Bank

Preferred:
 Master’s Degree in program management, public health administration or other related field.
 Seven to ten years of management experience to include at least 5 years in an executive management role
 Experience in a nonprofit environment with a variety of stakeholders deeply rooted community values.
 Food Industry/Food Bank experience
 Market Trend Analysis
 Knowledge of Ceres or other ERP system and Service Insights platform.

Benefits

Available upon request

Deadline
How to apply

Go to our website (www.neifb.org) and click on Careers and Internships at the bottom of the home page

About the organization

The Northeast Iowa Food Bank distributes nutritious food and grocery products to 170 nonprofit organizations and programs that help families and individuals with food assistance. For 40 years, the Food Bank has alleviated hunger and provided nutrition education through its programs.

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