Director of Operations

Fort Myers
Director of Operations

Position Summary: Responsible for facilities and equipment maintenance to include the truck fleet. Oversee the acquisition, receiving of and the distribution of all agency food.

End date
Opportunity type
Job responsibilities

Essential Duties and Responsibilities:

• Member of senior management team working on developing and executing strategies to maximize community impact and successfully achieve annual growth goals.
• Responsible for the transportation, handling and distribution of product as needed to meet the needs of Food Bank programs
• Ensures all products are handled and stored safely, fully meeting the guidelines of Feeding America, USDA, and all Florida State and local regulations.
• Establishes annual operations plan and sets goals for Operations
• Participates in establishment of annual budgets
• Leads the development and implementation of long-range facilities and distribution plans
• Leads process improvement activities to improve the effectiveness and efficiency of operations.
• Hire, organize, train, direct and evaluate all reporting operations staff.
• Oversee the Retail Rescue, Agency Distribution, Agency pick-ups and shopping, order picking, Volunteer Hosts, and the Receiving Team.
• Act as a key member of the Safety Committee.
• Leads disaster response. Responsible for developing disaster plans, training, and coordination of disaster activities.
• Manage the facilities maintenance to include repairs, improvements and janitorial needs.
• Oversee Food Resourcing to include donated, USDA and purchased food.
• Responsible for satisfactory outcome of Food Safety Audits including AIB, Feeding America, USDA, State and local Health Departments and any others required by contract or regulation.
• Provide proactive leadership, working as a team with the Programs department to focus on increasing distribution to participating agencies and distribution sites.
• Ensure that complete and accurate records are maintained of products received and distributed, including donated food, purchased food, and food from government programs.
• Develop, implement, and manage a safe, cost-effective and efficient system of transportation of food donations.
• Maximize involvement of volunteers keeping them safe from other warehouse activities.
• Prepare and monitor the departmental budgetary goals according to established procedures.
• Perform other related duties and assignments as required.

Application qualifications

Adhere to HCFB expectations and values:

  • Be active by moving quickly, getting things done and holding self and others accountable for results.
  • Be constructive by providing solutions, displaying optimism, being respectful and fair.
  • Be truthful by providing facts to support opinions, speaking up and not exaggerating.
  • Humanize Hunger by putting a human face on it.
  • Communicating in a professional, honest and open manner.
  • Take time to have fun along the way.
  • Believe in our mission and impact.


General Qualifications:

•          Honesty, integrity and commitment to fighting hunger in Southwest Florida

•          Ability to relate effectively with other staff, volunteers, agency representatives and the general public.

•          Must have clear understanding of and ability to articulate the mission of the HCFB.

•          Prefer demonstrated commitment to work in community or helping the less fortunate.

•          Ability to complete work in an accurate, effective and timely manner.

•          Ability to perform physical labor as necessary to assist in achieving HCFB Mission.

•          Valid Florida driver’s license.


Specific to Position:

•          Bachelor’s degree from an accredited institution preferred or Five years minimum experience in warehouse management required.

•          Food bank or food industry management experience preferred.

•          Warehousing, distribution or operational experience necessary

•          Training in process measurement, management, and improvement preferred.

•          Excellent oral and written communication skills and organizational skills

•          Proficient knowledge of Microsoft Office Suite.

•          Excellent people management skills to supervise and motivate staff and volunteers.


Working Conditions: Work is performed in a warehouse and on the road where temperatures vary. Due to the seasonal nature of food banking, especially in Southwest Florida, this position is expected to work long hours when necessary, including occasional weekends. Must be comfortable in a fast-changing, busy, and occasionally ambiguous environment. In emergency situations, must be willing to work in demanding conditions.


We offer a full range of benefits including health insurance, dental insurance, vision, disability insurance, life insurance, vacation, sick time, paid holidays, 401k, as well as a number of other optional benefits.

How to apply

Interested parties may apply at, using the link below:

About the organization

The Harry Chapin Food Bank has been in operation for 37 years. We serve a five county area in Southwest Florida.