Director of Operations

Food Bank
North Carolina
Director of Operations

MANNA FoodBank seeks an experienced Director of Operations with a demonstrated commitment to operational excellence with a demonstrated commitment for engaging, developing, and leading teams of dedicated individuals who are committed to furthering MANNA's mission.

Founded in 1982, MANNA meets its mission through an innovative set of collaborative programs throughout the Western North Carolina service area, including 16 counties and the Qualla Boundary. MANNA is an active member of Feeding America, the national network of food banks, and contributes to and benefits from the strength of this nation-wide hunger-relief effort.

End date
Opportunity type
Warehouse / Supply Chain / Drivers
Job responsibilities

MANNA embraces a philosophy that recognizes and values diversity by creating an environment of mutual respect, transparency, and sharing of different opinions and ideas. MANNA’s goal is to attract, develop, retain, and promote a talented and diverse workforce in a culture where all employees will contribute to their fullest potential. The celebration of inclusivity and diversity is essential to helping MANNA achieve its mission to involve, educate, and unite all people in the work of ending hunger in Western North Carolina.

Position Summary: The Director of Operations is responsible for all functions of warehouse operations, Ingles Markets reclaim center, facility/fleet/equipment maintenance, safety, and food safety. The Director creates and implements the strategic direction for all services performed by the operations department including but not limited to; receiving, storage, and distribution of all products, inventory control, pick-up and deliveries, management of multiple warehouses, facility/fleet/equipment maintenance, safety, and food safety. They are responsible for Feeding America and AIB compliance in relation to warehouse operations and safe food handling. This position is also responsible for the development of Manna Foodbank’s disaster plan and implementation of the plan during times of disaster.

Oversight of Other Persons/Positions: Warehouse Manager (direct), Inventory and Product Flow Manager (direct), Facility and Safety Manager (direct), Reclaim Supervisor, Reclaim Processers, Distribution Associates, Receiving Supervisor, Order Pickers, Warehouse Associates, Drivers, Maintenance Associate, Inventive Work Program (IWP) staff, Project POWER/AmeriCorps Members, and volunteers as needed.

Essential Duties and Responsibilities:
Responsible for the strategic direction of the Operations Department to include; developing annual work plans that meet the distribution needs of MANNA’s 16-county service area, implementing process improvements that maximize efficiencies, and promoting safe working conditions for all.

Directs the Operations staff to ensure the safe and sanitary storage of all products by following guidelines from Feeding America, USDA, NCDA, and AIB (third party food safety).

Oversees and maintains successful working relationship with Ingles Markets, vendors, and Inmar (software provider) as well as ensure strong communication, timely invoicing, documentation, and reporting.

Responsible for a sanitary and well-maintained warehouse facilities including; volunteer center, main warehouse, and reclaim department.

Responsible for working in multiple databases such as, but not limited to, inventory software, fleet management systems, warehouse management systems, ensuring accuracy, running reports, and providing data when requested by senior leadership and the board of directors.

Oversees the timely and accurate operation of reclamation for Ingles Markets including the coordination of product disposition as required by vendors.

Oversees the distribution of products ensuring great customer service to agencies and accurate recordkeeping of product going out and coming in.

Directs Warehouse Operations including: inventory control, order picking, driver activities, product receipting, storage and movement; as well as all inventory software entry and usage by the operations department.

Ensures that complete and accurate records are maintained of products received and distributed, including donated food, purchased food, and food from government programs.

Oversees the planning and execution of inventory audits and manages reconciliation of issues or variances in a timely manner.

Develops, implements, and maintains a safe, cost-effective and efficient system of transportation of products.

Oversees the maintenance of all facilities, equipment, and vehicle fleet.
Develops, implement, and maintain Disaster plan for the Foodbank.

Responsible for Food Safety Audits through AIB, USDA, NCDA, state and local health departments, or Feeding America. Including but not limited to, holding annual SOP, GMP, chemical control, and food safety trainings.
Keeps all AIB and Feeding America operational compliance documents up to date and audit ready.

Oversees the requirements of product recalls and their guidelines.

Oversees the development, implementation, and maintenance of MANNA’s safety program, in coordination with the Facilities and Safety Manager.

Works closely with the Food Sourcing Director to develop and implement annual product distribution plans that meet the needs of the communities we serve.

Has the ability to speak at public gatherings and conduct tours, representing MANNA.

General Management:
Sets the strategic direction and priorities for the department, in collaboration with the COO and the senior leadership team.

Provide direction, training, supervision, and performance management of all direct reports and ensures the same for the entire team.

Develop and monitor department budgets, data tracking and reporting, and maintain objectives, goals, and work plans for the team and MANNA.

Works in tandem with the Resource Development Department in fundraising and grant applications and ensures that all department reporting is complete and timely.

Oversee the recruiting and training of staff, interns, and volunteers as needed.
Complete periodic reports required by funders, donors, senior management, and the board of directors.

Assists in formulating management policies and procedures with fellow managers and the Senior Leadership Team.

Serves as staff liaison to Board committees that may form related to operations.
Performs additional duties as needed or assigned by leadership.

Application qualifications

A range of education, training, certifications and experience will be considered for this position. This range could include but is not limited to:

High School diploma or equivalent with specialized training and/or certification, and more than ten years of relevant work experience
Associate degree and 8-10 years of relevant work experience
Four-year degree and 5-10 years of relevant work experience
Graduate degree and 3-5 years of relevant work experience

Fields of experience can include, but are not limited to, purchasing/procurement, project management, non-profit management, operations/logistics or a related field

The ideal candidate will have specific experiences in leading, managing and developing high functioning teams with demonstrated outputs and measurements

Proficiency in full Microsoft Office Suite is a must; experience working with databases, inventory software, fleet management systems, WMS (warehouse management systems) and other more complex information systems is a plus

Proven track record of success working in a busy warehouse environment, meeting deadlines and managing multiple priorities

Strong interpersonal, written, and verbal communication skills

CDL Class A or B and material handling equipment experience a plus but not required

Outstanding skills in communication, leadership, planning, organizational development

Must be able to effectively and pleasantly communicate with a diverse field of volunteers, staff, donors and agency representatives

Must be able to direct staff and volunteers in achieving the goals of MANNA Foodbank while maintaining professionalism and courtesy

Must have strengths in leadership, training, motivation and communication

Strategic thinker with demonstrated experience elevating the work of a team
through process improvement, planning, and goal setting

Professionally represents MANNA in diverse settings

Additional Skills:
Works effectively as part of a team, is a problem solver, self-starter, and is able to respond quickly to changing requirements

Outstanding Customer Service abilities and a positive attitude

Enjoys working with people

A desire to educate and inspire others in the mission of Manna FoodBank

Knowledge of food bank operations a plus


MANNA offers a competitive and comprehensive salary and benefits package including Health, Dental, Vision, Life, Short Term & Long Term Disability, generous PTO, 401k with a company match and more.

How to apply

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About the organization

MANNA’s operations involve collecting, warehousing, and distributing food to nearly 250 partner agencies throughout the 16 Western North Carolina counties and the Qualla Boundary. Food distribution has grown by more than 10% annually, and 25.5 million pounds were distributed in 2020/21. MANNA directly serves almost 5000 children weekly through the MANNA Packs for Kids program and seeks to strengthen partner agencies through ongoing education and support. MANNA advocates for improved access to food and nutrition services in concert with local, state, and na8onal policy makers.
MANNA FoodBank has been locally recognized as one of the premier nonprofits in Western North Carolina and is consistently awarded for its sustainable growth and organizational efficiency. MANNA has maintained a 4-star rating from Charity Navigator for 10 consecutive years, placing in the top 2% of non- profits nationwide.