Director of Client Services

City
Oakland
State
California
Title
Director of Client Services
Description

• Are you excited by the idea of spending your days using your community builder and collaborator traits to improve the lives of more than 300,000 Alameda County residents?
• Do you strongly believe that no one in Alameda County should go to bed hungry?
• Do you want to apply your innovative team management skills to helping one of the Bay Area’s top non-profits — and a nationally recognized leader in hunger relief — demonstrate their community impact?

If you said, “That’s me!” to these questions, the Alameda County Community Food Bank could be looking for you as our next Director of Client Services!

Opportunity type
Job
Category
Programs / Agency Relations / Clients
Job responsibilities

The Director of Client Services develops relationships and collaborates with a wide variety of community organizations to maintain and improve ACCFB client services. The position leads the strategic direction for all of ACCFB’s direct service and outreach work. This critical position is responsible for leadership and direction of staff in CalFresh Outreach, Helpline and client facing enrollment programs. Setting performance metrics will be crucial to ensuring that the organization excels in reaching out to food insecure individuals and families, connecting them to ongoing nutritional support in Alameda County. As a member of the Food Bank’s Client Services, Programs and Operations leadership team, the Director of Client Services reports to the Chief Impact Officer and collaborates with directors and teams across the organization to support the execution of our strategic plan and initiatives.

Application qualifications

KNOWLEDGE SKILLS AND ABILITIES

Required Competencies
• 8+ years of relevant work experience with a successful track record of managing programs and/or partnerships.
• 5+ years of experience motivating, training, and supervising diverse teams; proven ability to lead a work unit of 5+ direct reports and/or multi-tiered team of 10+ staff.
• 5+ years of experience leading multimillion-dollar, complex programs and projects subject to government, regulatory, corporate or foundation requirements, resulting in positive change for community stakeholders.
• Demonstrated experience successfully managing government grants of over $2M; including managing funder relationships and ensuring deliverable and reporting requirements are met.
• Experience successfully administering multi-faceted client-based programs. Experience developing innovative client-focused strategies and leading successful execution, in a dynamic, highly collaborative environment.
• Ability to communicate with, influence, and motivate partners, government officials, community organizations, and other stakeholders to ensure program success.
• Strong presentation skills and experience with public speaking.
• Comfort and experience working with people from diverse ethnic, socioeconomic, and religious backgrounds.
• Strong customer service orientation – both organizational and interpersonal. Ability to develop and maintain collaborative and professional relationships.
• Demonstrated commitment to diversity, equity and inclusion, with the ability to serve as an exemplar for the organization’s values and foster an inclusive and respectful workplace.
• Experience developing partnerships and working with community-based organizations.
• Experience managing program budgets.
• Attention to detail and experience keeping accurate records on complex programs.
• Knowledge of Alameda County and its network of services for low-income families
• Strong computer skills including MS Word, Outlook, PowerPoint, Excel.
• Flexibility to attend work functions outside of normal work hours, on weekends and evenings, as needed.
• Valid California Driver’s License, insurable driving record and access to reliable transportation to attend frequent offsite events.

Preferred Qualifications
• Native-level fluency in English and Spanish is required with excellent written and verbal communication skills in both languages.
• Leadership experience at a nonprofit with a variety of stakeholders and deeply rooted community values.
• Prior experience serving as an organizational spokesperson.
• Experience leading a strategy for large, multi-channel direct marketing campaigns.
• Having relationships with or awareness of other CBOs in Alameda County. Proven ability to establish connections and foster relationships with external CBO’s.

PERSONAL ATTRIBUTES AND VALUES
• Leadership experience at a nonprofit with a variety of stakeholders and deeply rooted community values.
• Prior experience serving as an organizational spokesperson.
• Experience leading a strategy for large, multi-channel direct marketing campaigns.
• Having relationships with or awareness of other CBOs in Alameda County.
• Proven ability to establish connections and foster relationships with external CBO’s.

PHYSICAL REQUIREMENTS
Physical activities necessary in the performance of this job include the ability to: sit, stand and operate a computer for up to five hours at a time; move throughout the 118,000 sq. ft. Food Bank facility in performance of duties; visit community settings and conduct site visits including walking, bending, stopping, and squatting; communicate in clear speaking voice in person, before large groups and over the phone; interpret instructions and questions when asked.

Benefits

COMPENSATION AND BENEFITS
This is a full-time, exempt position working Monday through Friday, 8:30 a.m. to 5:00 p.m. (7.5 hour workday; 1 hour unpaid lunch). The non-negotiable starting salary for this position is $125,400 annually. We offer an outstanding benefit package including:
• Medical: ACCFB pays 100% for employees and 93% for dependents for our Kaiser HMO. Buy-up options to Blue Shield Platinum or Gold PPO plans are available.
• Dental: 100% employer-paid for employees and their dependents.
• Vision: Paid by employees.
• Paid time off starting at: 15 vacation days, 12 sick days, 12 holidays, and four paid early closures annually.
• Pre-tax Flexible Spending and Commuter Accounts.
• Employer-paid life, AD&D & LTD insurance, as well as buy-up options for increased coverage.
• 403(b) plan available on the first day with employer match after one year. Fully vested at three years.
• Employee Assistance Program for employees and dependents.
• Free 1:1 financial coaching and an interest, service fee and credit requirement-free short-term loan program

How to apply

If you meet these qualifications and want to join our mission, please send your resume and answer the application questions on our careers page located at accfb.org/careers/

About the organization

directors and teams across the organization to support the execution of our strategic plan and initiatives.
Alameda County Community Food Bank is a well-established and multi-faceted organization, which has been at the forefront of hunger relief efforts for 35 years. As one of the most efficient direct-impact organizations in the country, few nonprofits are as well-respected — or have a bigger impact on the community — as us. We are a dedicated group of mission-driven people who serve 1 in 5 county residents and will provide enough food for 30 million meals this year. But that barely scratches the surface of all our work. We’re changing lives … we’re forward thinkers who encourage innovation … we’re proud of our work … and we’re having fun doing it!

With our new strategic plan, we are setting a bold trajectory for the long-term work required to dismantle the systems that perpetuate poverty, including racism. Our staff regularly engage in conversations about race, class, power and privilege as part of our organizational commitment to equity, diversity and inclusion. Please learn more about our efforts at www.accfb.org.

Additional information

Alameda County Community Food Bank honors our differences and is committed to creating a workplace that celebrates and reflects the diversity of our Community. Applicants who contribute to this diversity are strongly encouraged to apply. ACCFB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACCFB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the ACCFB has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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