Director of Agency Programs and Network Development

Food Bank
City
Seattle
State
Washington
Title
Director of Agency Programs and Network Development
Description

General Position Summary:
• Directs activities of Agency Programs and Network Development team to develop and collaborate with an exceptional network of engaged agencies that center people experiencing hunger and provide quality access to food across Western Washington.
• Ensures Food Lifeline is providing excellent customer service to agency partners and works collaboratively with other Food Lifeline teams to ensure prompt and effective resolution of agency issues and concerns.

End date
Opportunity type
Job
Category
Programs / Agency Relations / Clients
Job responsibilities

• Collaborates with CPO on developing strategic direction for department in alignment with overall organizational strategic plan. Assumes responsibility for implementation of plans and initiatives specific to Agency Programs and Network Development, which includes three distinct teams: Agency Relations, Retail and Foodservice Partnership Program, and Network Development.
• Represents Food Lifeline in strategic discussions about the future of the hunger relief network. Communicates our values around racial equity and social justice to all partners. Integrates those priorities into network-facing initiatives.
• Establishes and implements annual work plans designed to meet desired outcomes and achieve targeted metrics/KPI’s. Responsible for development and management of budgets for department.
• Oversees all departmental functions to ensure accomplishment of goals and objectives. Develops a culture of excellent customer service and continuous program improvement. Ensures proper allocation of resources, compliance with standards and regulations, and active partnership and collaboration with other teams across the organization.
• Using an equity lens, research, data, and advice from the community, directs the expansion of the agency network to provide food assistance to those in need throughout Food Lifeline’s service area, prioritizing people and communities disproportionately experiencing food insecurity.
• Develops and implements programs that prioritize and address the needs of people facing hunger, informed by people facing hunger, and in collaboration with community and agency partners.
• Develops a high-performing agency network strategy utilizing proactive relationship-building tools including frequent communication, responsive problem resolution, and mutual advice and constructive feedback. Reduces barriers in Food Lifeline’s processes to strengthen partnerships and reach potential new agency partners.
• Develops strategic communications plan to effectively communicate Food Lifeline’s strategy, program updates, environmental changes and challenges, and other pertinent information that impacts partner agencies. Ensures team has training, tools, and resources required to connect, listen, learn, and act on input from agency partners.
• Develops relationships with relevant government agency leads and provides subject matter expertise, guidance, and recommendations on government programs that impact the agency network and nutrition assistance in the state.
• Builds and oversees opportunities to partner the agency network with local food donors. Ensures RAFP donors experience Food Lifeline and its network as vital partners for donating wholesome, nutritious food. Supports Retail and Foodservice Partnerships Manager in overseeing and acting on the terms of the program agreement and processes of the RAFP manual.
• Develops policies and procedures for the agency network that will clearly communicate standards and compliance expectations with respect to the diversity of types of agencies partnering with Food Lifeline.
• Develops, in collaboration with the agency network, standards and practices that center people facing hunger, promote dignity and agency, and enhance the client experience.
• Monitors and evaluates effectiveness of services provided through the agency network utilizing agency check-in process, customer satisfaction surveys, assessments, improvement plans, anecdotal information, etc.
• Implements agency programs, events, and agency development strategies to increase the capacity and improve the effectiveness of agency partners to serve clients. Provides on-going professional development opportunities (i.e. conferences, network meetings, etc.) to agency partners.
• Provides direction and oversight for strategic communications to the agency network.
• Provides as primary relationship manager, consultation and advice to other Food Lifeline departments interacting with agency network partners.
• Performs supervisory functions for Agency Programs and Network Development team including: establishing staffing needs; recommend/approve hiring; establish work schedules; orient, train, develop, and assure continuing coaching and education for staff; assign work; assess and manage performance; resolve complaints; counsel, coach, and mentor; recommend/approve terminations.
• Partners with Community Programs on grant or programming opportunities involving members of the agency network

Application qualifications

• Personal lived experience of systemic hunger and/or its root causes preferred.
• Minimum 3 years of people-management experience required.
• Minimum 5 years of leadership experience in program management, non-profit management, or social services required.

Benefits

• Medical, dental and vision insurance
• Life insurance
• 100% employer-paid short and long-term disability insurance
• Flexible Spending Account for health care and dependent costs
• 403(b) retirement plan with company match
• Employee Assistance Program
• Generous paid vacation and paid sick leave
• 10 paid holidays annually

Deadline
How to apply

Please read the full job description and apply online at: foodlifeline.org/careers

About the organization

Food Lifeline is on a mission to end hunger in Western Washington. We believe that access to food is a human right and that nobody deserves to be hungry. Food Lifeline provides nutritious food to hundreds of thousands of people facing hunger every year by sourcing nutritious food from a variety of food industry partners. We distribute this food through a partnership with 300 food banks, shelters, and meal programs, enabling us to provide the equivalent of 134,000 meals every single day. At the same time we are working to end hunger for the future by addressing its root causes, including systemic inequity and social injustice. We do this through advocacy efforts to shape local, state, and federal policy, by partnering with organizations that are addressing other causes of poverty, and through community engagement and mobilization efforts.

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