REPORTS TO: Chief Operating Officer
SUPERVISES: Agency Services Managers and Nutrition Services Manager
JOB SUMMARY: The Director of Agency Partnerships and Capacity is responsible for providing leadership to all agency services, agency growth, agency equipping, and nutrition services initiatives. They will plan, oversee, implement and evaluate initiatives and day-to-day operations in these areas of the organization. They will lead a collaborative team with the goal of advancing the mission of the food bank and ensuring organizational goals are met.
• Lead and support a team of professionals in the strategic planning process, implement and measure Harvesters partner agency and nutrition services efforts.
• Oversee all aspects of the partner agency network to ensure compliance with Harvesters and Feeding America standards.
• Lead Harvesters agency network, capacity building, and nutrition services program efforts and outreach by developing and implementing a strategic vision.
• Plan, implement and evaluate Harvesters agency strategies to include, but not limited to agency compliance, agency capacity growth, agency group structure, mobile food pantries, agency recruitment, agency training, and all nutrition services initiatives.
• Oversee the agency application, evaluation, onboarding and agreement processes for agency partners.
• Develop any necessary reporting systems to ensure alignment with our standard operating procedures.
• Ensure we have an effective system for compliance monitoring.
• Coordinate with other departments in the ongoing development and maintenance of our tiered agency network system.
• Build positive relationships with partner organization representatives and agency stakeholders.
• Build positive relationships with co-workers.
• Empower and train staff to work effectively and respectfully with partner agencies.
• Position staff to increase partner capacity and services for clients through active problem solving, innovation and communication.
• Ensure the team embodies the spirit of working with partner agencies and communities.
• Handle complaints professionally, working to find mutually beneficial solutions to problems and challenges.
• Ensure that agencies are always in compliance with key non-negotiable standards as determined by Harvesters or Feeding America.
• Ensure that Harvesters has a compliance, monitoring and documentation system that works effectively.
• Oversee the nutrition services initiatives of the food bank.
• Develop and maintain relationships with current and potential agency partners to market product and services to expand network capacity, capability ad reach.
• Recruit new agencies where Harvesters needs to grow distribution.
• Develop and maintain an effective training program, including web based training, in person training, and Harvesters agency conference.
• Oversee our in-depth healthy pantry collaboration initiatives.
• Partner with the Director of Programs and Client Collaboration Initiatives where there is a clear overlap and synergy.
• Co-lead the agency advisory council along with the Director of Programs and Client
• Partner and collaborate with other food bank departments in an effective and efficient manner.
• Provide a high level of program customer service.
• Oversee database development and accuracy related to agency records.
• Oversee program agency orientation and training to ensure standards are met for all program groups.
• Analyze program operational data to identify, plan and implement process changes to increase agency distribution and capacity.
• Partner with Operational team members to ensure that product quality and availability meet program needs and priorities.
• Perform Other Duties as assigned
OTHER ASPECTS OF THE JOB:
• Must be able to effectively communicate with all staff levels, board of directors, all agency/program demographics, i.e., organization management/staff, faith-based leaders and members, senior and student volunteers. Effectively communicate and interact with coworkers, managers, and customers/clients.
• Must be able and comfortable presenting to outside organizations, community meetings, at conferences.
• Demonstrate a commitment to the mission and values of Harvesters.
• This full-time position functions in an office environment.
• Requires travel within the service area and occasional national travel.
• It requires the use of general office equipment such as telephone, computers, adding machines, calculators, fax and copiers.
• Incumbent may spend 25% of the time stationary working at a computer terminal, 25% of the time talking on the phone and 5% of the time driving a vehicle.
• This position requires an understanding of all Harvesters food safety policies and compliance with all food safety-related procedures.
• Minimum of 5 years in a supervisory role.
• Minimum of 5 years of related work experience.
• Proven experience in the development, implementation and outcome measures of programs and support systems.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to oversee multiple projects simultaneously.
• Familiarity with food service concepts, practices and procedures.
• Proficient in Microsoft Office Suite – Word, Excel, PowerPoint, and Access.
• BA/BS degree in Sociology, Business Administration, Management, Marketing or related field.
• Master’s Degree in Sociology, Business Administration, Management, Marketing or related field.
• Experience in designing and running multi-site programs.
• Knowledge of USDA’s Nutrition Programs and reimbursement procedures.
• Knowledge of data analytics and program data analysis.
Full-time exempt position with a robust benefits package.
Paid medical, dental, vision and disability insurance. PTO accrual begins immediately. Available for use after 90 days. Accrual equivalent to four weeks per year for the first two years. Eight paid holidays annually plus three additional floating holidays each calendar year. 403b plan available immediately. Harvesters contributes to the 403b plan after two years of employment and meeting the event date of that year.
Harvesters’ mission is to feed hungry people today and work to end hunger tomorrow.
We are a regional food bank serving a 26-county area of northwestern Missouri and northeastern Kansas. Harvesters provides food and related household products to more than 760 nonprofit agencies including emergency food pantries, community kitchens, homeless shelters, children’s homes and others. We also offer education programs to increase community awareness of hunger and teach about good nutrition.
Harvesters' main facility is located in Kansas City, Missouri at 3801 Topping Ave. Harvesters also operates a second facility in Topeka, Kansas at 215 E. Quincy St.
Harvesters is a certified member of Feeding America, a nationwide network of more than 200 food banks. In 2011, Harvesters was Feeding America’s Food Bank of the Year. We are a registered 501(c)3 nonprofit organization.
Harvesters also is a regional disaster-relief staging site for Feeding America. We are prepared to distribute food, water and cleaning supplies to disaster sites on short notice.