The Development Operations Coordinator will contribute to the day-to-day operations of gift processing, maintaining third-party relationships, and coordinating small projects. This position sits within the Development Operations team and will be responsible for maximizing our receipt of matching gifts which constitutes 8% of our annual fundraising.
Matching Gifts and Donor Merging
• Serve as the primary relationship contact for matching gift institutions that are providing payments on behalf of individual, corporate and foundation donors, such as banks, foundations, and third-party giving portals such as Benevity and Facebook.
• Ensure that third-party eligibility requirements are accurate and current.
• Manage matching gift portals and reply to correspondence as needed to confirm donations.
• Maintain the Donor Merge process and eliminate duplicate donor records. Export data daily through MergeOmatic and review, research, and determine the validity of the data before allowing auto merge.
• Complete requests submitted by internal staff for donor record merges.
Gift Processing and Support
• Process gift batches via data entry and lockbox integration making sure gifts are entered with impeccable accuracy and the donor information is updated as requested. Provide extra support during our busy holiday season.
• Review team members’ gift entry and then commit batches so they are ready for the Donation Supervisor to post to the Finance department.
• Respond to requests through our internal work ticketing system, troubleshooting, or providing the requested information as needed.
• Works in conjunction with the Development Operations Supervisor on tasks and projects as needed.
• Serve as back-up for gift entry.
• Assist as needed with transition from Raiser’s Edge to Salesforce in 2023.
• Experience using Raiser’s Edge and/or Salesforce CRM is preferred.
• Solid computer skills. Competence in Microsoft Office including Outlook, Word, and Excel.
• Commitment to impeccable accuracy and excellent proof-reading skills.
• Demonstrated ability to organize, plan and conduct activities independently to meet timelines and goals.
• Understanding of basic fundraising and donor stewardship principles preferred.
• Ability to work independently and with a team.
• Effective written and verbal communication skills.
• Experience providing customer service to all levels and backgrounds.
• Ability to adapt to frequent changes of routine and pace due to unpredictable demands without loss of efficiency or composure.
• Possess a passion for the advancement of the agency’s mission.
• Ability to work flexible hours, including occasional evenings and weekends as needed.
• Ability to perform duties in accordance with Agency’s Safety Policies and Injury Prevention Program.
$24.50 - $27.96 is the wage range for this position. The hourly wage offer will be commensurate with skills and experience. Outstanding and generous health benefits program, 4 weeks of Flexible Time Off (vacation and sick), ten paid holidays, and retirement plan.
Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of more than 300 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley and the economic downturn caused by the COVID-19 pandemic, Second Harvest is now serving an average of 400,000 people every month, a 60% increase over pre-pandemic levels. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.