Data & Service Insights Manager

Food Bank
North Carolina
Data & Service Insights Manager

The Data & Service Insights Manager is the primary project manager for the network wide rollout, implementation, and ongoing maintenance of client intake and data collection software. This position will provide support to the entire organization in producing reports and data visualizations utilizing various data sets. The Manager is responsible for overall Service Insights project strategy and execution, budget management including grant management, agency training curricula, materials development, and relationship management with key stakeholders. This position will be responsible for translating internal MANNA data into meaningful reports that can be used to evaluate organizational effectiveness, report on progress toward organization-wide goals, and drive informed strategic decisions.

End date
Opportunity type
Programs / Agency Relations / Clients
Job responsibilities

Project Management – Service Insights Initiative
Develop and direct implementation plan for MANNA network rollout of data intake (internally known as Service Insights) software and ongoing programming
Monitor, report, and steward the Service Insights budget, project strategy and the implementation plan
Develop implementation plan to rollout service insights throughout the MANNA network
Create systems to document and track training progress of partner agencies
Consult on hardware purchases and other technology needs for optimal service insights set-up and usage at sites
In partnership with MANNA’s Development team, apply for grant funding, manage grant outcomes, and submit timely reporting
Produce reports using Service Insights data for a variety of stakeholders
Comprehensive knowledge of all components of the Service Insights system in order to provide support to all parties including the creation and updating administrative and agency user accounts within the system

Data Analysis
Vet and recommend any external data-sets to be used in conjunction with data produced by MANNA for use in external reporting, grantmaking, and communications
Ensure that all reports and visualizations are accessible to everyone within MANNA
Develop new and/or improve existing data evaluation tools, processes, and workflows internally; building a culture of data sharing across the organization, in collaboration with IT
Identify, analyze and interpret data trends or patterns in complex data sets using statistical techniques and provide written and verbal ongoing reports to senior management
Respond to data and report requests; filter and ‘clean’ data to ensure optimum report generation; collaborate with IT to correct data issues
Support the organization by tracking, analyzing, and producing data reports that will enhance efficiencies and allow for data driven decision making to support our mission
Present findings visually, orally, and in writing, as appropriate, and develop briefs, presentations, and reports that describe and interpret findings and provide actionable insights, including support to individuals preparing grants.
Design, develop and support Tableau data sources, reports, and dashboards for Organization-wide metrics, the Service Insights Project and other projects as needed
Lead the organization's Community Assessment report to Feeding America by identifying areas of highest food insecurity in MANNA’s service area and developing metrics to measure organizational progress in closing regional food insecurity gaps

Teamwork & Relationship Building
Facilitate and lead cross-functional working group to determine data needs to meet organizational strategy
Create schedule, agendas and lead internal advisory groups related to Service Insights
Provide up to date, accurate information and data to internal and external stakeholders
Collaborate with IT to build centralized data solutions for the organization
Summarize and share feedback from partners related to software and training materials and adjust as needed
Build and manage relationships with key internal and external project stakeholders
Participate in Feeding America’s Service Insights Learning Cluster and data programming
Coordinate volunteers, temporary staff and/or interpreters as needed to support initial training and intake efforts at key sites
Visit agencies to observe and troubleshoot implementation and progress with service insights
Provide regular updates to the partner network on successes, learnings and next steps of project

Training & Customer Service
Create and support onboarding and training to promote use of service insights and data tools by MANNA staff and Partners
Develop and update service insights training curricula and materials in a variety of formats including online/webinars, videos, and in person training scripts and curriculum
Teach and train partners and staff on the benefits that come from using a shared service insights system
Schedule, track, and implement in-person and online software and data analysis training and demonstrations for end users
Design and maintain systems for Service Insights user support within the network
Plan user forums or meetings, peer support and on-going communications to keep data users updated about best practices
Develop materials, presentations and other communication opportunities with MANNA’s network on the benefits of Service Insights and organizational data
Create feedback loops for partner advisory group, staff, and key stakeholders for service insights and organizational data

Application qualifications

Education/Experience: A range of education, training, certifications and experience will be considered for this position.
This range could include Bachelor's degree or equivalent, combined with three to five years of relevant work experience.
Fields of experience can include, but are not limited to, data analysis, technology, or project management.
Experience with queries, SQL, and/or visual data software such as Tableau
Excellent research, problem-solving, and analytical skills, and sound business judgment
Experience leading and training on-site and remote individuals and teams, and working with nonprofits as well as public and private organizations in diverse and rural settings
Proven track record of delivering presentations and reports that include technical information
Project management experience and/or certification
Strong and effective interpersonal and communication skills
Experience troubleshooting software applications and functional issues at the client level
Proficiency with Microsoft Windows and Office environment (Word, Excel, PowerPoint, Outlook) and standard office equipment
Willingness to travel in MANNA’s 16 county service area


In addition to salary, MANNA is also excited to offer a competitive and comprehensive benefits package that includes medical, dental and vision insurance, 401k with company match up to 3%, short term and long term disability insurance, 136 PTO hours in the first year, paid holidays, breaks and lunches, flexible schedule and more!

How to apply

To view the full job description and submit an application, please visit:

About the organization

MANNA FoodBank, located in Asheville, North Carolina, is a private, not-for-profit service organization working to end food insecurity in the 16 counties of Western North Carolina, including the Qualla Boundary. MANNA links the food industry to over 200 partner pantries and other human service organizations to get food to thousands of families’ tables. MANNA is an acronym, and stands for Mountain Area Nutritional Needs Alliance. We are a member of Feeding America, the nation’s largest domestic hunger relief organization. Together we can solve hunger.