Customer Service Associate

City
Harrisburg
State
Pennsylvania
Title
Customer Service Associate
Description

Come Work for a Wonderful Non-Profit Company in Central Pennsylvania!
We are looking for an experienced full-time Customer Service Associate to maintain a consistent, customer friendly, responsive process for Central Pennsylvania Food Bank agency partners.

End date
Opportunity type
Job
Category
Programs / Agency Relations / Clients
Job responsibilities

Knowledge, Skills, and Abilities:
• Passionate about working for an organization that values and promotes equity, diversity, inclusion and belonging (EDBI). Willing to embrace the food bank’s EDIB journey.
• Passion for the Food Bank’s mission and core values.
• Ability to understand and work with the diverse dynamics of the non-profit/social service and religious/charitable sectors as well as multi-cultural populations.
• Ability to work as part of a high-performance team and be a strong team player.
• Passion for customer service excellence (internal and external), professional etiquette, personal boundaries, and the ability to maintain confidentiality.
• Must be friendly, outgoing, positive attitude and comfortable speaking to people.
• Must have professional demeanor with the ability to work cooperatively across all levels of the organization.
• Must be detail oriented with the ability to work independently, plan, prioritize, take initiative, resolve problems, meet deadlines and multi-task.
• Must be reliable with high integrity and strong work ethic.
• Exhibit strong verbal, written, analytical, presentation, planning, time management and organizational skills. Ability to write, edit and proofread correspondence and materials for accuracy and style.
• Exhibit strong interpersonal, problem solving, and administrative skills.
• Must be positive, cooperative, honest and dependable.
• Ability to work a flexible schedule.
• Caring and supportive personality.
• Computer skills/use of Primarius software and to master database and reporting systems.
• Knowledge of CPFB products and daily processes.
• Ability to input and maintain accurate records, to perform research, and to compile data.
• Excellent problem-solving skills and behavior management skills.
• Ability to organize work, to set priorities, to exercise independent judgment, and to demonstrate flexibility in balancing the needs of various programs and staff.
• Ability to attend departmental and all-staff meetings as directed, staying informed of ongoing changes in department and overall organization.
• Knowledge of organization’s computer software and systems, including Microsoft Office Suite, department-specific software systems, telecommunications, and internet applications.
• Ability to operate standard office equipment (machines, tools, and devices) used in performing only the essential function include computer and related equipment, calculator, photocopier, fax machine, and telephone.
• Take food orders by phone and enter orders into Primarius software.
• Run daily inventory sheets and end of day reports.
• Produce pick lists in a timely manner to assure sufficient time for warehouse staff to pull orders prior to agency pick-up/delivery.
• Close out orders and apply grants to ensure accuracy of billing, working with Finance on issues or discrepancies.
• Troubleshoot issues as customer-agency complaints occur.
• Provide customer assistance to agency representatives, as needed.
• Schedule agency pick-ups and add-on appointments.
• Process pick tickets for Williamsport orders and create staging reports for shipments to that location, as needed.
• Work closely with agency services to help market/push products to partners picking up orders.
• Print and process MilitaryShare, Fresh Express, and HealthShare orders.
• Assist with creating and maintaining spreadsheets for projects such as, push models to partner, pre-orders for holiday seasons, standing orders, etc.
• Work with agency services department to coordinate The Emergency Food Assistance Program (TEFAP) Entitlement quantities to TEFAP partner agencies and conduct communications to those partner agencies.
• Assist Senior Programs with Door Dash “store”.
• Alert traditional partners of PASS product, add product to orders, and apply grant funds.
• Participate in internal committees and work groups as required.
• Participate in CPFB’s major events as necessary, i.e. fundraisers, agency-wide events, etc., as well as off-site outreach events and networking.

Application qualifications

Education and Experience:
• High school diploma or GED required.
• Combination of education, experience, and/or training that provides the required knowledge and skills for the position.
• Call center experience preferred.
• One or more years’ customer service in a non-profit preferred.

Benefits

Benefits:
• Medical, Dental & Vision Insurance
• Health Savings Account/ Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-term Disability & Long-term Disability
• 401k
• Paid Time Off
• 13 Paid Holidays
• Employee Assistance Program
CPFB cultivates a culture of equity, diversity, inclusion and belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better organizational results.
The selected applicant will join a collaborative, values-driven, dynamic team that derives joy from the work and is passionate about resourcing the work to end hunger and its root causes.
The Food Bank’s work culture is progressive, forward thinking, and equity minded. Staff have the opportunity to fully develop their potential in a variety of ways. As organizational leaders, in shaping programs and advocacy efforts and in working towards a future where no one should be hungry.

Deadline
How to apply

Applicants must submit a cover letter, resume and salary requirements by Friday, November 18, to Central Pennsylvania Food Bank, Department of Human Resources, 3908 Corey Road, Harrisburg, PA 17109 or email [email protected] or stop by our offices to complete an employment application. Excellent benefit package included.
We are a proud to be an equal opportunity employer and seek to bring our values of equity, diversity and inclusion to our hiring process. Beyond our commitment to non-discrimination, we encourage applications from applicants who can contribute to the diversity of our organization and who have lived experience of inequity.

About the organization

The Central Pennsylvania Food Bank is a nonprofit organization committed to ending hunger in 27 counties across central Pennsylvania. By working with more than 1,300 local agencies and programs, we serve over 152,000 people in need each month through our two Healthy Food Hubs, located in Harrisburg and Williamsport.

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