Community Insights Representative

City
Denver
State
Colorado
Title
Community Insights Representative
Description

Summary

The position is an integral member of the Food Bank of the Rockies Programs team, responsible for assisting with the implementation of our Service Insights program, Link2Feed, within our partner network and mobile pantries. Link2Feed is designed to acquire better client and program demographics with the goal of telling a more detailed story of who and where we serve. The Community Insights Representative will facilitate trainings, provide excellent customer service to new and existing sites, and help in the expansion and development of Link2Feed across our Hunger Relief Partner network.

Opportunity type
Job
Category
Programs / Agency Relations / Clients
Job responsibilities

Essential Functions:

Learn the Link2Feed system in order to communicate and demonstrate the benefits of client data collection to our partners and mobile pantries
Conduct reoccurring trainings for new Link2Feed users; follow up trainings with required documentation and check in on roll-out plans
Track progress of organizations and individuals in the orientation and training process
Hold webinars to educate users on features and techniques
Establish trusting relationships with prospective Link2Feed partners and effectively communicate about the benefits of the Link2feed software
Set up new organizations and users in the Link2Feed system
Provide technical and process support to partners in a friendly, timely manner in person, on the phone, or online
Visit partners to observe and troubleshoot implementation and progress with Link2Feed
Ensure that partners understand compliance rules and are using provided materials and postings
Provide partner feedback to aid in creation of best practices
Work with Food Bank of the Rockies’ Volunteer team to recruit and train volunteers needed for Link2Feed intake at mobile pantries
Coordinate any needs for equipment and supplies for internal program roll-out
Assist with communications and rollout of any Link2Feed updates and program enhancements
Assist with creating training materials and communication tools
Attend Feeding America’s Service Insight calls monthly in order to network with other foodbanks using Service Insight platforms
Troubleshoot data inconsistencies including duplicates, typos and overuse of anonymous visits - working to address these issues at both the partner and network level

Application qualifications

Required Knowledge, Skills, and Abilities:

Excellent organizational, time management, and analytical skills
Self-directed, accountable for results, and proactive; independent problem solver
Ability to meet deadlines and manage multiple projects simultaneously
Exercise independent judgment, think critically and strategically, collaborate with others, and follow through to execute projects
Ability to communicate persuasively and articulately both verbally and in writing
Ability to represent Food Bank of the Rockies with professional poise; ability to work effectively with a wide range of constituents
Ability to speak and write in Spanish is highly preferred

Required Qualifications:

High school diploma or equivalent required; Bachelor’s degree a plus
Minimum 2 years experience in a customer service role
Minimum 2 years experience successfully leading projects or programs
Non-profit experience preferred
Database experience preferred
Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level
Comfortable speaking and presenting to a group
Extensive experience using Microsoft Office Suite; advanced knowledge of Excel preferred; knowledge of using a data collection system
Experience using collaborative tools for file storage and sharing, meeting scheduling, and virtual collaboration
Must have a valid driver’s license and reliable transportation

Benefits

Food Bank of the Rockies offers a fulfilling workplace and comprehensive benefits package, including: paid time off; paid sick leave; 10 paid holidays; 401K retirement plan with a 6 percent employer-paid match; and competitive employee health, dental, and vision, including maternity/paternity leave. We offer 8 hours of volunteer time.

About the organization

About Food Bank of the Rockies

Founded in 1978, Food Bank of the Rockies was originally known as the Colorado Food Clearing House. Operating from a 900-square-foot schoolroom in northwest Denver, the fledgling organization collected bread from a nearby Safeway store, our first food donor, and distributed it to Little Sisters of the Poor, our first partner agency. Today, Food Bank of the Rockies has extended its reach across northern Colorado, providing food and supplies to more than 800 hunger-relief programs.

Since 1978, Food Bank of the Rockies has provided more than 700 million meals for people in need. In 2021, through our direct service programs and partners, we have distributed over 66 million pounds of food, the equivalent of nearly 54 million meals annually or 226,000 meals every day to children, seniors and families in need. Food Bank of the Rockies is a member of Feeding America and of Feeding Colorado, a consortium of the five food banks operating in Colorado.

Food Bank of the Rockies has a staff of nearly 200 employees at distribution centers in Denver, Wyoming and the Western Slope.

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