Chief Strategy Officer

City
New Orleans
State
Louisiana
Title
Chief Strategy Officer
Description

Position Summary

The Chief Strategy Officer (CSO) assists with developing, communicating, executing, and sustaining strategic marketing, communications, philanthropy, volunteer management, and advocacy initiatives. Specific areas include direct responsibility for marketing and external strategies and collaboration with philanthropy to grow stakeholders to meet Second Harvest's strategic initiatives. In addition, CSO will sit on the executive leadership team and will actively engage in the SHFB's strategic planning process to achieve the strategic goals of Second Harvest, advance the organization's position with relevant constituents, and drive broader awareness and donor support for the organization.

Reports to: Chief Executive Officer
Located in: New Orleans, LA

End date
Opportunity type
Job
Category
Executive Director / CEO / Other C-Level Executives
Job responsibilities

Key Areas of Responsibility

Strategic Leadership
• Serve as marketing and brand counselor to SHFB leadership. Be responsible for strategic and crisis communications, issues management, and organizational context for decisions.
• Working with the Director of Marketing and Communications and Chief Philanthropy Officer to plan and implement a comprehensive marketing and fundraising plan to double development revenue by 2032.
• To assure that all stakeholders have a consistently good experience with SHFB, oversee the integration of data and communications so marketing, philanthropy, advocacy, impact, and volunteer interactions are coordinated and optimized.
• Working across departments, plan and carefully manage the budgets of the philanthropy, marketing, and communications, advocacy, and volunteers so that resources are allocated accurately, efficiently, and effectively to assure adequate support for SHFB's mission. Oversee budgeting, planning, and performance vs. budget; devise mid-period corrections as needed.
• Promote high performance and continuous improvement culture that values learning and a commitment to quality.
• Oversee development of all SHFB print communications, including the annual report, marketing collateral, and direct mail; manage relationships with associated vendors.

External Engagement
• Create marketing/public relations strategies that will allow SHFB leadership to cultivate and enhance meaningful relationships with targeted external audiences, including the media, public officials, community leaders, and other key influencers.
• Create new strategies to enhance the organization's relationships with business, faith, and civic leaders.
• With the Chief Philanthropy Officer, design strategies to inspire, engage and retain a group of elite donors and volunteer leaders interested in fighting hunger in South Louisiana.
• Help philanthropy design strategies to make campaign and disaster response contributors also become annual operating fund supporters.
• Oversee database analyses that deliver actionable insights to target supporters (such as donors and volunteers) through—social media, email, print, events, advocacy, and similar channels.
• Explore bringing essential stakeholder engagement to digital interactions, improving the volunteer and online donor experience through ease of interaction, timely communications, and related actions (events, volunteers needed, advocacy), while making it easier for those in need to find food and access services.
• Analyze market segments and apply strategies to optimally target populations for marketing messages, donor prospects, advocacy, and volunteer solicitation and support.
• Research, analyze, build plans, implement, and evaluate various strategies while ensuring customer service in ongoing donor solicitation and recognition programs.
• Provide leadership to optimize the volunteer experience and maximize volunteers' opportunities to be involved with SHFB.
• Identify opportunities and design a plan to influence legislation and public policy at the local, state, and federal levels on behalf of SHFB.
• Serve as a senior spokesperson for SHFB with the media and the general public.

Brand Awareness & Visibility
• Develop and implement a strategy that advances SHFB's brand identity, broadens awareness of its programs and priorities, and increases the visibility of its programs across key stakeholder audiences and geographical locations.
• Build out strategies to increase the profile of Second Harvest in areas outside of New Orleans, creating localized presences in the Northshore, Houma Thibodaux, Lafayette, and Lake Charles.
• Translate the notable and favorable brand awareness of SHFB so that donors, volunteers, and advocates for the organization are motivated to take action to support the organization.
• Oversee marketing, campaigns, and cause-related programs – from concept to wrap-up.
• With the Chief Philanthropy Officer and Director of Development, create initiatives building corporate, foundation, and organization support, including innovative approaches and tailored cases to enhance SHFB's relationship with the foundation community.
• Utilize social media and digital communications (including the website) to build awareness, garner support, and advocate for the organization's vision and mission.
• Plan and implement a comprehensive marketing plan, including paid and earned media campaigns to create local awareness through Second Harvest's service area.

Talent and Team Development
• Work with the leadership team and staff to identify organizational challenges and external communications opportunities and solutions and define and execute appropriate strategies to support them.
• Build and manage a distinct internal communications process to reinforce the organization's culture and values while consistently delivering information and messaging that encourages staff and volunteer communications.
• Work with the philanthropy department and impact team to ensure it has the marketing support and communications plan to achieve strategic goals.
• Analyze people's needs and drive accountability to attract, develop, and retain talent effectively.
• Drive performance management and results-orientation through effective objective-setting, coaching, monitoring action plans, and evaluation of results.

Education and Experience Requirements:
• Undergraduate degree; advanced degree or CFRE a plus. Ten plus years of progressively- responsible experience in senior-level communications and marketing for a nonprofit or for-profit organization.
• Experience senior-level fund development support, cultivating, engaging, and stewarding donors.
• Work background where strategic thinking, critical problem-solving, expert planning, and analytical capabilities were essential and demonstrated.
• Favorable experience leading and managing a staff of at least ten people in multiple locations.
• environment.

Application qualifications

Education and Experience Requirements:
• Undergraduate degree; advanced degree or CFRE a plus.
• 10 plus years of progressively- responsible experience in senior-level communications and marketing for a nonprofit or for-profit organization.
• Experience in senior-level fund development support, cultivating, engaging, and stewarding donors.
• Work background where strategic thinking, critical problem-solving, expert planning, and analytical capabilities were essential and demonstrated.
• Favorable experience leading and managing a staff of at least 10 people in multiple locations.
• environment.

Benefits

At SHFB, we value a work-life balance and offer a competitive compensation package including:
• Medical Coverage: We offer the UMR Network of providers.
• Dental Coverage: We offer basic and premium plan options through Guardian Dental Insurance.
• Vision Coverage: We offer the VSP network of providers.
• Life Insurance: SHFB provides basic coverage to employees.
• Disability Insurance: Employees are eligible to receive Short- and Long-Term Disability.
• Flexible Spending Accounts: Employees can set aside some of their salaries on a pre-tax basis to cover medical and dependent care expenses.
• Employee Assistance Program: Referral services for short-term counseling are available to employees and their families.
• 401K Plan: Employees can contribute a portion of their earnings on a pre-tax basis. There is an employer match.
• Time Off: Employees receive generous time off benefits, including sick days and vacation which begin to accrue from your date of hire. In addition, employees receive 16 paid holidays each year.
• Family Medical Leave: SHFB is compliant with Family and Medical Leave Act regulations.

Deadline
How to apply

Email resume and cover letter interested to Robyn Ezzell at [email protected].

About the organization

Second Harvest Food Bank leads the fight against hunger in South Louisiana by providing food access, advocacy, education, and disaster response. Second Harvest provides food and support to 700+ community partners and programs across 23 parishes. Our staff and volunteers distribute the equivalent of more than 32 million meals to 210,000+ people a year. Every year, Second Harvest secures millions of pounds of food that otherwise would have gone to waste. Our work helps ensure that these meals make it to the dinner tables of thousands of families struggling with hunger in South Louisiana.

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