Chief Operating Officer (COO)

Sioux Falls
South Dakota
Chief Operating Officer (COO)

The Chief Operating Officer is responsible for the overall leadership, planning and management of the programs, operations, and administrative functions of Feeding South Dakota (FSD). The Chief Operating Officer provides leadership in strategic planning, development, and execution of a wide variety of hunger relief programs, operations, financial oversight, human resources, and organizational evaluation. The Chief Operating Officer serves on the Feeding South Dakota leadership team and provides support to the board of directors. With our values of passion, service, and innovation at the forefront, this position will join a dedicated network of staff, donors, board members, and community partners to end hunger in South Dakota.

End date
Opportunity type
Executive Director / CEO / Other C-Level Executives
Job responsibilities

Strategic Vision and Leadership:
The Chief Operating Officer helps develop and shape a bold vision for the future of Feeding South Dakota and ensures the organization achieves its aspirations.
In partnership with the chief executive officer and board of directors, helps lead the development of long-range strategic plans consistent with the mission and vision of FSD.
In partnership with the chief executive officer, leads the development of annual work plans and goals tied to the strategic plan.
Oversees the ongoing implementation of the programs, operations and administrative components of the strategic plan and annual work plan.
Leads regular assessments of progress on, and recommends modifications to, the strategic and annual work plan and corresponding goals and objectives.
In partnership with the chief executive officer, develops an annual strategic performance evaluation in accordance with the Annual Strategic Performance Evaluation Policy.

Programs and Operations:
The Chief Operating Officer leads efforts to build and enhance service delivery and operational capacity of FSD, ensuring that the needs of those served are at the core of all decisions.
Provides leadership, guidance, and support to the programs team in developing and implementing new programs and expanding/enhancing current programs to address gaps in service and respond to emerging or changing needs.
Provides leadership, guidance, and support to the operations team in the areas of product acquisition, storage and distribution, inventory control, volunteer services, facilities, and equipment. 
Identifies and tracks key program and operational metrics and drives systems, processes, best practices and change initiatives that improve service delivery, workflow, efficiency, cost-effectiveness, productivity, and internal and external customer service.
Ensures communication, information flow and collaboration within and between the programs and operations teams and with other departments in the organization.
Identifies the need for, develops and maintains key collaborations that help fulfill strategic program and operations objectives. 

Financial Performance and Accountability:
While the chief operating officer will push the organization and community to realize the full potential of FSD, she/he will also manage the business with skill and an acute understanding of the value of financial stability. Under the leadership of the Chief Operating Officer and chief executive officer, the organization will be recognized as a nonprofit that can responsibly balance mission and margin.
Provides oversight of the financial affairs of the organization in partnership with the chief financial officer and chief executive officer.
Assists the chief financial officer with the preparation, and is accountable for the effective oversight, of an annual budget approved by the board of directors.
Works with financial and development staff to develop long-range financial forecasts and plans to assure the fiscal viability of the organization over time.
In partnership with the chief executive officer, ensures that organizational funds are expended appropriately in accordance with approved policies and procedures and in the best interests of those served by FSD.

Staff Leadership and Culture:
The Chief Operating Officer will build on the strong culture of the organization and its people and be a strategic leader who will move the organization forward with respect, integrity, professionalism, and a strong sense of personal and collective accountability.
Serves as an inspiring, motivating, and supportive leader to a highly skilled and committed group of staff and volunteers, personifying the organization’s values of passion, service, and innovation.
Oversees the FSD talent management system assuring a cohesive, collaborative, skilled, high-performing, engaged and values-driven team.
Advances a culture of diversity, equity, and inclusion across all organizational efforts.
Fosters employee engagement by nurturing an organization-wide environment of respect, collaboration, communication, and accountability around shared goals.
Recruits, hires, trains, and supervises Operations Managers.

Board of Directors:
The chief operating officer oversees the logistics and preparation of staff materials to facilitate effective board operations at the direction of the chief executive officer and ensures board direction and policies related to programs, operations and administration are implemented.
Oversees board and committee meeting logistics, preparation of dashboards and staff and financial reports for meeting packets, board handbook materials and updates, and maintenance of board documents on the board portal website.
Assists the chief executive officer with preparation of board and committee meeting materials and presentations, minutes, board assessments and other documents and tools facilitating the work of the board.
Works in close partnership and maintains excellent relations with the board of directors and its committees to facilitate strong board performance in achieving the mission of the organization.
Serves as the primary staff liaison to the finance and strategic planning committees.

Administrative Functions:
Oversee the organization’s IT, data tracking and reporting systems to support current and future needs.
Develops, leads periodic review of, and ensures adherence to organizational policies.
Oversees development and maintenance of business continuity and disaster response plans.
Oversees compliance with all applicable laws, regulations, funding requirements and contracts governing the operations of FSD.
Builds and sustains an organizational culture of workplace and food safety, ensuring compliance with OSHA, AIB, USDA, Feeding America, local and state health departments, food industry and other relevant licensed regulators.

Skills and Competencies: 
Passionate about mission
Inquisitive, innovative, strategic thinker
Future orientated and solution-driven, with strong change management skills
Strong communicator that possesses excellent written, oral, and interpersonal communication skills
Proven ability in building a strong, engaged staff.
Critical thinking skills to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to work in a fast-paced environment with multi-faceted demands and deadlines
Strong internal and external customer service skills
Ability to build collaboration across teams and departments

Application qualifications

Successful candidates for this position must hold a bachelor’s degree in a related field; advance degree preferred. Minimum of 5 years experience in a senior leadership position. Experience in organizational development, operational management, financial administration, personnel management, program development and administration preferred. Valid driver’s license, ability to travel statewide, and flexibility to attend meetings and events in evenings and/or on weekends required.


Competitive Compensation and Benefits Package

How to apply

Apply by uploading resume at

About the organization

Feeding South Dakota is the largest hunger-relief organization in South Dakota and has provided support and services to help end hunger across the state for almost 50 years. Each month over 55,000 hungry individuals receive food assistance, including 4,500 kids who participate in the Backpack Program. As the only statewide hunger-relief organization in South Dakota, Feeding South Dakota fights hunger on behalf of children, seniors, and families every day.

Proudly and carefully, Feeding South Dakota guides all donated food and purchased food within its distribution network. In FY20, Feeding South Dakota distributed nearly 14 million meals in the fight against hunger, supported by individual donors, community, corporate sponsors, non-profit agency partners, and volunteers. Operations are headquartered in Sioux Falls with additional distribution centers in Rapid City and Pierre. The statewide team consists of 45 staff members and more than 16,300 volunteers who last year donated 62,994 hours of their time to help others in need. The Board of Directors consists of 16 individuals who represent numerous industries and regions across South Dakota.