Chief Operating Officer

Chief Operating Officer

The position of Chief Operating Officer will provide a pivotal leadership role within the organization; will focus on day to day execution of the strategic goals and objectives and will measure the operation's progress against these goals; and will be responsible for development and evaluation of the organization's capacity, processes, and infrastructure to deliver outstanding programs and services. This position directs, administers, and coordinates the operational and programmatic activities of the organization in support of policies, goals, and objectives established by the President/CEO, the board of directors, and the operations/programmatic staff. This position is one of three executive team members. Performance of the following duties is done personally, through subordinate managers or shared collaborative responsibility.

End date
Opportunity type
Executive Director / CEO / Other C-Level Executives
Job responsibilities


Leadership & Strategy Implementation
• in collaboration with the President & CEO and the Chief Financial Officer (CFO), maintain an annual operating plan that supports the organization’s annual goals, budget and its short term and long-term operations strategy.
• Meets or exceeds outcomes consistent with the strategic plan.
• Facilitate a strong communication plan between Executive Leadership team and departments to remove obstacles, improve responsiveness and facilitate prompt, efficient decision making.
• Recruit, motivate and lead a high performance management team whose responsibilities include warehouse & delivery operations, agency relations and programs.
• Works with management team and CFO to develop and manage Operations and Programs budgets, exercising strong working knowledge and sound judgment of organizational levers impacting expenses and revenue and ROIs of various activities, and programs.
• Assists in creating a clear vision for the future direction of the organization by informing and managing annual and long-range operational plans.
• Participates and creates with the board of directors, President/CEO, and other staff members, the formulation and execution of strategic plans, structure and processes necessary to manage the organization’s current activities and its projected growth.

Warehouse Operations, Logistics, and Inventory
• Guides and directs staff in all aspects of daily operations, fleet management and program execution ensuring efficient, effective and timely distribution of food products and optimal service to customers.

• Oversees warehouse, distribution processes, inventory management and logistics to ensure the effective and consistent execution of programs that meet organizational goals, metrics, and policies to ensure service is equitable for all communities in our service area.
• Understands and responsible for asset repair and maintenance schedule to maintain safe and operable equipment.

Food Distribution
• Participates in the coordination of plans for further development of existing and future programs to integrate and increase the output and efficiency of programmatic activities in keeping with demand for various kinds of food assistance within the framework of the strategic plan.
• Builds and maintains organizational value of customer service with partner agencies by assessing needs and providing reliable and exemplary customer service.

Interdepartmental Collaboration
• Works with management team to maintain a sound corporate organization and establish policies to ensure adequate management development and to provide for capable management succession.
• Understands food procurement, including donated, purchased food and commodities, and how and where food is distributed based on the classification of the food
• Collaborates with Chief Financial Officer on developing and managing asset acquisition, maintenance and replacement.
• Oversight of grants awarded in Operations, ensuring compliance with all stated objectives.
• Oversees the planning and execution of disaster preparedness and response operations, in conjunction with management team.

Accountability, Compliance & Safety
• Establishes business process manuals and operating policies consistent with the FBNN’s policies and objectives and ensures their execution.
• Provides leadership and oversight of Food Bank of Northern Nevada’s warehousing of food in keeping with Feeding America’s, AIB and other food safety guidelines and exemplifying best practices regarding efficiency, customer service, space utilization, and minimizing waste.
• Develops and maintains operational safety protocols and ensures employee adherence to safety standards.
• Establishes training protocols for the development of staff and to ensure compliance with any safety and regulatory requirements.
• Ensures the Food Bank’s compliance with the Feeding America contract as it relates to operational and programmatic guidelines.
• Fosters an accountable, collaborative environment to ensure that the responsibilities, authorities, and accountability of all staff are defined and understood.

Application qualifications

Preferred Qualifications
• Bachelor’s Degree from accredited institution or in lieu of degree, the equivalent of 10 years demonstrated leadership and management of multi-faceted teams in an operations function.
• Advanced degree or special certifications a plus.
• Understanding of and experience in a leadership role, preferably in a non-profit organization.
• Must be a skilled professional with knowledge of operational and programmatic functions; understanding of logistics and a willingness to learn new processes and systems.
• Requires a strong working knowledge of inventory processes, budget planning and management, including budgeting and insurance management.
• Prior experience with the food industry, a food bank or other system with dynamic inventory preferable.
• Proficient knowledge of MS Office and demonstrated ability to understand and utilize other software applications as required by the position.
• Ability to work closely with diverse groups of employees required.
• Flexibility and the willingness to perform hands on work required.
• Must have a demonstrated ability for supervising, planning and organizing the work of a team, as well as managing and communicating with the team
• Must have the people skills to interact with agency representatives, donors, transportation representatives, community leaders, and others.
• Strategic thinker and demonstrated ability to implement change.
• Excellent written and oral communication skills.


Life Insurance
11 Paid Holidays
Paid Time Off

How to apply

Visit our website at

About the organization

The Food Bank of Northern Nevada provides emergency food services to families through a network of more than 145 partner agencies in a 90,000 square mile service area throughout northern Nevada and the eastern slope of the sierra in California. We serve more than 91,000 people each month, almost half of whom are children and seniors. Last fiscal year, we provided more than 18.2 million meals to neighbors who were hungry. The Food Bank also plays a leading role in collaborating with other committed northern Nevada community members and organizations to address the root causes of hunger.

The Food Bank incorporated in 1983 and has operated as a 501C3 non-profit organization for more than 35 years. We have grown from a small pantry to a regional distribution center helping many families who struggle with hunger.