Chief Operating Officer

Food Bank
Chief Operating Officer

What we’re looking for:
We are currently hiring a full-time Chief Operations Officer. The COO provides a pivotal senior leadership role within the organization, overseeing our full supply chain from procurement to warehousing to distribution.

Who You Are:
• You’re an experienced nonprofit leader with past success in challenging and often unpredictable environments (and you’ll be best positioned if you also have supply chain and/or warehousing experience).
• Your leadership style is centered on listening, supporting, empowering, and clearing barriers.
• Others experience you as a stellar communicator with high self-awareness and emotional intelligence. You won’t waver in promoting and ensuring positive cross-team collaboration and problem-solving. You operate with humility and the ability to change and be changed.
• You have an awareness and understanding of the role inequity and social injustice play in creating and perpetuating poverty. You’re able to help Food Lifeline develop equity practices within our workplace, programs, and services.
• You’re able to balance programs with operations to ensure operations can fulfill the promise of programs, and you will be an effective and collaborative planning partner for our Programs team.
• You care deeply about people experiencing hunger and hold them at the center of your actions. You are focused on ensuring that Agency partners have a positive experience with Food Lifeline and keep this customer at the forefront of decision-making. You look for ways to improve Agency partner experience within the Operations Department.
•You’re able to be knowledgeable and steady in overseeing facility maintenance through both a preventative approach and timely and effective issue resolution.
•You can guide teams in developing strong forward-looking work plans, and you’re able to drive accountability for accomplishing these plans.
•You’re adept at managing financial resources including budgeting, forecasting, and capital replacement planning and you’re skilled at using data for process improvement.

This position:
• Has a wide diversity of work situations.
• High level of work complexity.
• Performs work independently with minimal supervision.
• Is responsible for developing policies and objectives that govern the work of self and others.
• Decisions are made within a broad interpretation of applicable laws, guidelines, policies, and parameters.
• Budgetary accountability – Develops, monitors, and manages department budgets.
• Responsibility for planning: Establishes and implements an annual operating plan for Operations Department. Recommends items for consideration in the capital budget plan, in partnership with CFO and Executive Team. Partners with CEO and Executive Team on organizational strategic direction and initiatives.

End date
Opportunity type
Executive Director / CEO / Other C-Level Executives
Job responsibilities

In this role you’ll:
•Ensure effective oversight and management of all food sourcing, warehousing, transportation, facilities, and volunteer production efforts. Ensure all points within the supply chain utilize effective food safety, quality, safety, and inventory control practices.
•Serve as a key member of the executive team as part of the collaborative group that drives and shapes the mission, culture, and operation of Food Lifeline.
•Help identify opportunities to expand revenue generation and continue driving scale and efficiency where appropriate
•Cultivate and lead a culture of respect and positive collaboration within the department and across teams towards a common and shared goal of effectively procuring and distributing as much nourishing food as possible for the communities Food Lifeline serves.
•Support and empower direct reports in their leadership of their respective teams in alignment with Food Lifeline’s core values and desired culture. Manage the workflow of assigned staff, manage performance, and make fair and equitable staffing decisions. Work to identify and mitigate challenges and barriers and provide for growth and learning.
• Oversee food sourcing activities to ensure they fulfill program needs by procuring, at the lowest total cost possible, increased quantities of desirable food that meets high quality nutrition standards.
• Ensure volunteer repack activities are efficient and maximize the distribution of product while also creating a safe, fun, and rewarding experience for every volunteer that participates in the program.
• Ensure strong safety and food safety guidelines and procedures are developed and adhered to, including compliance with OSHA, AIB, Feeding America, Department of Health, food industry and other relevant licensed regulators.
• Ensure effective oversight of the maintenance of building, grounds, equipment, machinery, HVAC, refrigeration systems, vehicles and pest management program.
• Ensure Food Lifeline has a well-maintained and capable fleet, in compliance with all applicable regulatory standards. Ensure Transportation department achieves optimal scheduling of pick-ups and deliveries to maximize resources and meet the needs of internal and external partners.
• Cultivate a culture of safety and food safety across the team and wider organization and ensure strong safety and food safety guidelines and procedures are developed and adhered to, including compliance with OSHA, USDA, AIB, Feeding America, and other regulatory bodies.
• Identifies, develops and implements systems and procedures (SOPs) to continuously improve all functions within the Operations group.
• Oversee relationship with tenant and ensure strong management of tenant facilities issues.

Application qualifications

• 10+ years of nonprofit leadership experience required.
• Experience leading supply chains, warehousing, and/or distribution centers highly preferred.
• Experience in food banking and the movement of produce desirable.
• Personal lived experience of systemic hunger and/or its root causes preferred.
• Experience developing revenue-generating programs for other nonprofit organizations desirable.


Medical, Dental, and Vision are 100% paid for by Food Lifeline.
Sick Leave
Paid Parental Leave
Paid Sabbatical Leave
12 Paid Holidays Per Year
Life Insurance
Short/Long Term Disability Insurance
Cell Phone Stipend

How to apply

Ready to join Food Lifeline? Apply now!

To join our team as our Chief Operations Officer, please read the full job description and qualifications and apply online. Complete applications must include a resume and cover letter and this posting will remain open until filled.

We are proud to be an equal opportunity employer and seek to bring our values of diversity and inclusion to our hiring process. Beyond our commitment to non-discrimination, we encourage applications from candidates who can contribute to the diversity of our organization and who have lived experience of inequity

About the organization

Who We Are:
Food Lifeline is a Seattle-based nonprofit working to feed people experiencing while working to end hunger for tomorrow. We source and procure over 50M lbs of food each year from farmers, manufacturers, and retailers which is then sorted and repacked, warehoused, and shipped at our Hunger Solution Center by a team of talented warehousing professionals and over 17K volunteers each year. Food Lifeline provides this food to more than 300 food pantries, shelters, and meal programs across Western Washington. This work, combined with our advocacy, policy, and community partnerships creates a sustainable approach to ending hunger in our region.

Additional information

Interpersonal Contacts:
• Internal 75%
• External 25 %
• In person 65%
• Telephone 10%
• E-mail 25%

Specific Job Skills:
• Demonstrated overall commitment to promoting and enhancing equity, diversity, and inclusion at Food Lifeline through internal operations and external programming.
• Understanding of the intersections between hunger, poverty, racial inequity, and social injustice.
• Ability to develop and maintain positive and collaborative work relationships with people from all backgrounds and experiences.
• Ability to create, articulate, and implement strategy.
• Outstanding written and oral communication skills including the ability to present to large and small groups and train both in group situations and one-on-one.
• Strong organizational and analytical skills with the ability to plan, follow through and complete complex projects
• Ability to adapt to changing needs and drive change across the organization.
• Knowledge of best practices impacting warehouse management including inventory control methods including FIFO, cycle counting, full physical counts and stock rotation practices.
• Knowledge of Feeding America and food safety standards related to food handling, storage, and distribution.
• Knowledge of government regulations and standards applicable to Operations programs: OSHA, WISHA, Health Department, DOT.
• Knowledge of facilities and fleet management practices.
• Knowledge of budgeting principles and practices.
• Ability to read, write and communicate effectively in English
• Ability to read, analyze, and interpret general business periodicals, professional journals, policies, procedures, or governmental regulations.
• Ability to problem-solve and deal with a variety of situations where only limited information is available.
• Ability to apply basic math concepts: addition, subtraction, multiplication, division, and percentages.
• Skills in using computer software to accomplish word processing, spreadsheets, create presentations, and e-mail.
• Ability to react quickly to emergent issues.
• Ability to resolve and mediate conflict.